TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TurboTax Have been using TurboTax for over 15 years love it it ease to use
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax was very user friendly. I did make a mistake and couldn't file but had a live chat with Deatrick. My problem was fixed quickly
Date published: 2022-03-16
Rated 5 out of 5 by from Great product They were quick and easy to use. But to charge an extra fee for using your refund isn't fair.
Date published: 2022-03-16
Rated 5 out of 5 by from GO turbotax This is my second year using TurboTax and it is easier than last year.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is easy to file your taxes Well, it was very simple. Thank you! I had a great experience with this site!
Date published: 2022-03-16
Rated 5 out of 5 by from excellent service! All the individuals I worked with were very helpful and responsive. They answered my questions and were available over messaging and willing to discuss by phone as well.
Date published: 2022-03-16
Rated 2 out of 5 by from State Tax E-File Failed last year and this year I have one employee business. Data was imported from QuickBooks, and Federal tax return e-file always went smoothly but not state (Virginia). I have a simple business and have almost everything go to defaults on state return. However, by review, TurboTax forced me to manually check all items one by one without giving any helpful messages. Virginia requires e-file. TurboTax prevented me from e-filing the state return last year and it does this year again. I will have to give up TurboTax.
Date published: 2022-03-16
Rated 1 out of 5 by from Turbo Tax Business was a NIGHTMARE It only works on Windows and I have Quickbooks Mac. Turbo Tax and Quickbooks customer service were awful and neither would help with the other, even though they are the owned by the same parent company. The program kept saying out of balance while showing fully balanced totals. This was horrible experience and I regret ever trying it .
Date published: 2022-03-16
Rated 1 out of 5 by from TurboTax Business Not So Awesome! I experienced a flaw with the software when preparing my Form 8824 Like Kind Exchange. I had multiple transactions for one exchange where we sold a piece of commercial land in exchange for three other parcels. TurboTax would not properly save my forms, and it would also duplicate additional forms that I had to manually delete. Very frustrating, especially when I have been using TurboTax since 1993 without a hitch.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is very friendly. Excellent costumer service. Francisco provided the best support.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 9978
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TurboTax Have been using TurboTax for over 15 years love it it ease to use
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax was very user friendly. I did make a mistake and couldn't file but had a live chat with Deatrick. My problem was fixed quickly
Date published: 2022-03-16
Rated 5 out of 5 by from Great product They were quick and easy to use. But to charge an extra fee for using your refund isn't fair.
Date published: 2022-03-16
Rated 5 out of 5 by from GO turbotax This is my second year using TurboTax and it is easier than last year.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is easy to file your taxes Well, it was very simple. Thank you! I had a great experience with this site!
Date published: 2022-03-16
Rated 5 out of 5 by from excellent service! All the individuals I worked with were very helpful and responsive. They answered my questions and were available over messaging and willing to discuss by phone as well.
Date published: 2022-03-16
Rated 2 out of 5 by from State Tax E-File Failed last year and this year I have one employee business. Data was imported from QuickBooks, and Federal tax return e-file always went smoothly but not state (Virginia). I have a simple business and have almost everything go to defaults on state return. However, by review, TurboTax forced me to manually check all items one by one without giving any helpful messages. Virginia requires e-file. TurboTax prevented me from e-filing the state return last year and it does this year again. I will have to give up TurboTax.
Date published: 2022-03-16
Rated 1 out of 5 by from Turbo Tax Business was a NIGHTMARE It only works on Windows and I have Quickbooks Mac. Turbo Tax and Quickbooks customer service were awful and neither would help with the other, even though they are the owned by the same parent company. The program kept saying out of balance while showing fully balanced totals. This was horrible experience and I regret ever trying it .
Date published: 2022-03-16
Rated 1 out of 5 by from TurboTax Business Not So Awesome! I experienced a flaw with the software when preparing my Form 8824 Like Kind Exchange. I had multiple transactions for one exchange where we sold a piece of commercial land in exchange for three other parcels. TurboTax would not properly save my forms, and it would also duplicate additional forms that I had to manually delete. Very frustrating, especially when I have been using TurboTax since 1993 without a hitch.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is very friendly. Excellent costumer service. Francisco provided the best support.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 9978