TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from not free anymore :( easy to use and great guidence, however, for work I do myself it's disappointing that it isn't free anymore and it cost me almost as much as I would pay for H&R Block's assitance, them doing all the work. At least with them they give you a part of you refund the same day you file.
Date published: 2021-02-28
Rated 3 out of 5 by from 3 year I like it Everything went well just that the live advisor was not good I payed extra for nothing . I wanted them to help me if I did the 8915 correctly and they said I needed another expert and to talk to them I had to wait about a week so I just skipped that part
Date published: 2021-02-28
Rated 3 out of 5 by from Customer Service needs work Twice I tried to get help with how to file my state taxes. Twice I was left to figure it out on my own. The first chat representative left the chat randomly. The second, Judy with 34 years of experience, kept giving me incorrect information. "My spouse" does not refer to me. My wife has never served in the armed forces and Judy insisted that I need to mark that she has because that question was in reference to me. (Sorry Judy, but it wasn't about me.) As a matter of fact, my wife is exempt under MSRRA from paying state taxes so maybe some of the reps need to get extra training before they end up getting people audited for the mistakes of said reps. I'm glad I paid the extra for live help when help wasn't given. I'll be using another service next year.
Date published: 2021-02-28
Rated 4 out of 5 by from Easy and fast Good way to do my own taxes. Just think the fee is too high, especially when forced to buy a package. Started out free then I was given no other option but to pay $40 each (for Federal and State Taxes).
Date published: 2021-02-28
Rated 5 out of 5 by from GOOD SERVICE EASY TO USE WITH GREAT SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax was HELPFUL! TurboTax made it very easy for me to navigate through doing my taxes this year.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Is Awesome Turbo Tax is invaluable to me. I would have made several mistakes if it had not been for Turbo Tax questioning and asking me to review information.
Date published: 2021-02-28
Rated 3 out of 5 by from More software issues this year than ever before There were occasions when the program showed me actual tax forms and I had to figure out the number. I value turbo tax in asking simple questions to auto-populate the numbers. It was both frustrating and required the advice of an outside accountant. Two times the error was decimal point added by Turbo Tax. I have used Turbo Tax for many years without issue and this year was the first time the software was faulty.
Date published: 2021-02-28
Rated 3 out of 5 by from Makes taxes simple, but hidden fees I love that taxes are so simple through this site but every year I feel like I'm hit with hidden fees that I don't see until the end. It's like getting a meal at a restaurant, thinking you know what you ordered, only to get the check and see they charged you for the water and washing the dishes afterward. It took digging through the previous pages to find it but I was able to remove one of the fees, thankfully.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbotax is Awesome Very easy and quick. I like the way all of my information was still there.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9977
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from not free anymore :( easy to use and great guidence, however, for work I do myself it's disappointing that it isn't free anymore and it cost me almost as much as I would pay for H&R Block's assitance, them doing all the work. At least with them they give you a part of you refund the same day you file.
Date published: 2021-02-28
Rated 3 out of 5 by from 3 year I like it Everything went well just that the live advisor was not good I payed extra for nothing . I wanted them to help me if I did the 8915 correctly and they said I needed another expert and to talk to them I had to wait about a week so I just skipped that part
Date published: 2021-02-28
Rated 3 out of 5 by from Customer Service needs work Twice I tried to get help with how to file my state taxes. Twice I was left to figure it out on my own. The first chat representative left the chat randomly. The second, Judy with 34 years of experience, kept giving me incorrect information. "My spouse" does not refer to me. My wife has never served in the armed forces and Judy insisted that I need to mark that she has because that question was in reference to me. (Sorry Judy, but it wasn't about me.) As a matter of fact, my wife is exempt under MSRRA from paying state taxes so maybe some of the reps need to get extra training before they end up getting people audited for the mistakes of said reps. I'm glad I paid the extra for live help when help wasn't given. I'll be using another service next year.
Date published: 2021-02-28
Rated 4 out of 5 by from Easy and fast Good way to do my own taxes. Just think the fee is too high, especially when forced to buy a package. Started out free then I was given no other option but to pay $40 each (for Federal and State Taxes).
Date published: 2021-02-28
Rated 5 out of 5 by from GOOD SERVICE EASY TO USE WITH GREAT SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax was HELPFUL! TurboTax made it very easy for me to navigate through doing my taxes this year.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Is Awesome Turbo Tax is invaluable to me. I would have made several mistakes if it had not been for Turbo Tax questioning and asking me to review information.
Date published: 2021-02-28
Rated 3 out of 5 by from More software issues this year than ever before There were occasions when the program showed me actual tax forms and I had to figure out the number. I value turbo tax in asking simple questions to auto-populate the numbers. It was both frustrating and required the advice of an outside accountant. Two times the error was decimal point added by Turbo Tax. I have used Turbo Tax for many years without issue and this year was the first time the software was faulty.
Date published: 2021-02-28
Rated 3 out of 5 by from Makes taxes simple, but hidden fees I love that taxes are so simple through this site but every year I feel like I'm hit with hidden fees that I don't see until the end. It's like getting a meal at a restaurant, thinking you know what you ordered, only to get the check and see they charged you for the water and washing the dishes afterward. It took digging through the previous pages to find it but I was able to remove one of the fees, thankfully.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbotax is Awesome Very easy and quick. I like the way all of my information was still there.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9977