TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Been using Turbo Tax for 9 years now, I love it! Easy to use, easy to follow steps with all my questions answered along the way. What more could you ask for!
Date published: 2023-02-24
Rated 5 out of 5 by from Amazing Very user friendly, they make everything really simple and easy to understand 10/10.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo Tax help is awesome Tax expert J was patient with me and very helpful in quickly resolving a couple of misunderstandings I had. Well done, J!
Date published: 2023-02-24
Rated 5 out of 5 by from keep it simple as they always do The software is simple if you follow the instructions and do not get in a hurry. The ease of their help chat line with tax preparers is exceptional. Knowledgeable professional and accurate.
Date published: 2023-02-24
Rated 4 out of 5 by from Quirks Generally easy to use, but I encountered a few quirks that did not seem to be there in previous years. Somehow in the question process, I was asked about whether or not I had an IRS-issued PIN, but did not get asked for that information. I had to use the online help to find out where to enter that. When I tried to view my returns before filing, the system displayed a popup window on my Macbook Pro screen with the admonition that this would take a few minutes, but never displayed anything. Eventually, after two online chat sessions, I figured out the document was downloading but not being displayed. Such is life.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo Tax is very easy and fast! I have been using Turbo Tax for over 5 years now. Not only do I regret the money I've wasted having companies prepare my taxes. I mostly regret taking a break from TurboTax last year and had a company prepare my taxes, I thought I just could not find the time to do them myself, never again! Turbo Tax everything is so easy and so fast. I have never needed to speak with a representative, this is just how easy they make it to prepare and submit your own taxes. I will forever use TurboTax!
Date published: 2023-02-24
Rated 4 out of 5 by from Reliable calculations, easy to use - but... I have been a TurboTax user for many, many years. Why? Because the calculations are accurate and reliable, and the software is easy to use. One time many years ago, I tried to use another name-brand tax prep program, but it actually had an incorrect calculation on my state forms, which I had to correct manually (a real pain). I switched back to TurboTax the following year and have never looked back. My only complaint... er, I mean, suggestion for improvement :-) is to speed up the process of "finalizing" the state forms in the program. The forms for my state (Alabama) were released on the state web site for several weeks before TurboTax "finalized" them in the program, which essentially meant that I was unnecessarily delayed in printing and e-filing the state return. I encourage TurboTax to add the necessary staff to get state forms more quickly incorporated into the program. Other than this one point, I am very happy with TurboTax.
Date published: 2023-02-24
Rated 4 out of 5 by from Satisfied customer It went well as it usually does with Turbotax but with two problems. I couldn't delete a double entry which was my mistake. The second problem was asking more than once if I wanted an upgrade. I did, however, appreciate a few dollars off the increased price since I filed early.
Date published: 2023-02-24
Rated 4 out of 5 by from Very good Fairly good . Had a difficult ti,e trying to read the light blue print in gray
Date published: 2023-02-24
Rated 5 out of 5 by from even easier than last year This is my first time with the online version of Turbo tax. Just as good a product as the CD version. The state version was not delayed this year and was much clearer this time around
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 9975
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Been using Turbo Tax for 9 years now, I love it! Easy to use, easy to follow steps with all my questions answered along the way. What more could you ask for!
Date published: 2023-02-24
Rated 5 out of 5 by from Amazing Very user friendly, they make everything really simple and easy to understand 10/10.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo Tax help is awesome Tax expert J was patient with me and very helpful in quickly resolving a couple of misunderstandings I had. Well done, J!
Date published: 2023-02-24
Rated 5 out of 5 by from keep it simple as they always do The software is simple if you follow the instructions and do not get in a hurry. The ease of their help chat line with tax preparers is exceptional. Knowledgeable professional and accurate.
Date published: 2023-02-24
Rated 4 out of 5 by from Quirks Generally easy to use, but I encountered a few quirks that did not seem to be there in previous years. Somehow in the question process, I was asked about whether or not I had an IRS-issued PIN, but did not get asked for that information. I had to use the online help to find out where to enter that. When I tried to view my returns before filing, the system displayed a popup window on my Macbook Pro screen with the admonition that this would take a few minutes, but never displayed anything. Eventually, after two online chat sessions, I figured out the document was downloading but not being displayed. Such is life.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo Tax is very easy and fast! I have been using Turbo Tax for over 5 years now. Not only do I regret the money I've wasted having companies prepare my taxes. I mostly regret taking a break from TurboTax last year and had a company prepare my taxes, I thought I just could not find the time to do them myself, never again! Turbo Tax everything is so easy and so fast. I have never needed to speak with a representative, this is just how easy they make it to prepare and submit your own taxes. I will forever use TurboTax!
Date published: 2023-02-24
Rated 4 out of 5 by from Reliable calculations, easy to use - but... I have been a TurboTax user for many, many years. Why? Because the calculations are accurate and reliable, and the software is easy to use. One time many years ago, I tried to use another name-brand tax prep program, but it actually had an incorrect calculation on my state forms, which I had to correct manually (a real pain). I switched back to TurboTax the following year and have never looked back. My only complaint... er, I mean, suggestion for improvement :-) is to speed up the process of "finalizing" the state forms in the program. The forms for my state (Alabama) were released on the state web site for several weeks before TurboTax "finalized" them in the program, which essentially meant that I was unnecessarily delayed in printing and e-filing the state return. I encourage TurboTax to add the necessary staff to get state forms more quickly incorporated into the program. Other than this one point, I am very happy with TurboTax.
Date published: 2023-02-24
Rated 4 out of 5 by from Satisfied customer It went well as it usually does with Turbotax but with two problems. I couldn't delete a double entry which was my mistake. The second problem was asking more than once if I wanted an upgrade. I did, however, appreciate a few dollars off the increased price since I filed early.
Date published: 2023-02-24
Rated 4 out of 5 by from Very good Fairly good . Had a difficult ti,e trying to read the light blue print in gray
Date published: 2023-02-24
Rated 5 out of 5 by from even easier than last year This is my first time with the online version of Turbo tax. Just as good a product as the CD version. The state version was not delayed this year and was much clearer this time around
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 9975