TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from first time used it and loved the service I had my personal W2 and multiple single member llc including new business, thats why i needed someone's help anyway and then i saw turbotax full service, usually i have been using turbotax myself to do tax filing, She made my life easier
Date published: 2022-03-16
Rated 4 out of 5 by from Software User Experience is not as good as Online Online has better guidance and easier user interface. Software is not as good as Online version
Date published: 2022-03-16
Rated 5 out of 5 by from Easy Breezy I have been putting off doing my taxes this year but once I signed in, all my information from last year populated and helped me along the process. Having all my documents available was simply a plug and play situation. Year 2 down with using Turbo Tax and is was effortless.
Date published: 2022-03-16
Rated 1 out of 5 by from You have to jump through hoops if your in QB Onlin I can't believe how difficult it has to be after all of these years with QBO. Seems to me this should be way more seamless than downloading a trial version of QB.
Date published: 2022-03-16
Rated 2 out of 5 by from Eh I hate taxes to begin with but turbo tax does make it easy. With that being said the end process is annoying to say the least. First you pay $59 for deluxe even though you didn't end up using anything it included and then an additional $49 because they are copying all your info to send in your state taxes which is great but they didn't give me the option to do it myself in the first place. Lastly it asks if you want to use direct deposit which is great. It doesn't say anything about a fee for doing so the total comes out to $108 for the service. Then you go through the next 20 slides only to then be told direct deposit costs an extra 40 or so dollars. Just include that in the previous total so I can decide if I want it or not.
Date published: 2022-03-16
Rated 5 out of 5 by from Great experience Constance was very diligent, knowledgeable, and helpful. Would recommend.
Date published: 2022-03-16
Rated 2 out of 5 by from TurboTax was sort of helpful… In the past, I have used TurboTax for my individual returns for its convenience and reliability, and simple UI. TT had always been a breeze to work with in the past, handling my individual returns quickly and correctly. However, now that I have my own business, I found using TT this year to be so much more confusing than ever before. There were many terms within the entire 1065 form and K-1 that I do not understand. TurboTax would explain only SOME vocabulary, but the rest I had to look up on my own. As someone who is ignorant to CPA methods, terms, & vocabulary, the process was made so much longer just by trying to look up what wasn't thoroughly defined by TT's "explain this" feature. I had gotten stuck on many things because of my ignorance. In some areas of TurboTax's forum, there were little to no answers to questions I had about my individual situation nor were there sufficient definitions to certain vocabulary. If TurboTax has a feature to chat with a bot, or better yet- a real CPA then I would happily pay the price for any questions I have while I file to be answered as I go along. I attempted to upgrade to the "File For Me" feature and was expecting this years taxes to be smooth sailing once I ordered that service. Unfortunately, that was not a feature available in TurboTax Business. With all that said, in the future I may just pay the extra money to have a CPA deal with my taxes from now on. However, I would return to using TurboTax if they had the chatbot/CPA chat/ or even the "File For Me" upgrade available for TurboTax Business. Thank you.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax IS AWESOME! I was having a really crummy day and TurboTax was able to make it better with their super smart programs, and amazing customer service. I never though doing taxes would make me happy
Date published: 2022-03-16
Rated 1 out of 5 by from Hidden Fees They don’t tell you that you need to upgrade to premier to upload crypto and stock forms. When you upgrade they try and add on fees to process your state return. On top of that if you chose to have the fees deducted from your return rather then pay with credit card there is an additional fee for that as well. To avoid that pay with credit card save your self $45
Date published: 2022-03-16
Rated 5 out of 5 by from that's true, awesome spoke with Cynthia and she guided me thru the process with patience. will use this again.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 9974
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from first time used it and loved the service I had my personal W2 and multiple single member llc including new business, thats why i needed someone's help anyway and then i saw turbotax full service, usually i have been using turbotax myself to do tax filing, She made my life easier
Date published: 2022-03-16
Rated 4 out of 5 by from Software User Experience is not as good as Online Online has better guidance and easier user interface. Software is not as good as Online version
Date published: 2022-03-16
Rated 5 out of 5 by from Easy Breezy I have been putting off doing my taxes this year but once I signed in, all my information from last year populated and helped me along the process. Having all my documents available was simply a plug and play situation. Year 2 down with using Turbo Tax and is was effortless.
Date published: 2022-03-16
Rated 1 out of 5 by from You have to jump through hoops if your in QB Onlin I can't believe how difficult it has to be after all of these years with QBO. Seems to me this should be way more seamless than downloading a trial version of QB.
Date published: 2022-03-16
Rated 2 out of 5 by from Eh I hate taxes to begin with but turbo tax does make it easy. With that being said the end process is annoying to say the least. First you pay $59 for deluxe even though you didn't end up using anything it included and then an additional $49 because they are copying all your info to send in your state taxes which is great but they didn't give me the option to do it myself in the first place. Lastly it asks if you want to use direct deposit which is great. It doesn't say anything about a fee for doing so the total comes out to $108 for the service. Then you go through the next 20 slides only to then be told direct deposit costs an extra 40 or so dollars. Just include that in the previous total so I can decide if I want it or not.
Date published: 2022-03-16
Rated 5 out of 5 by from Great experience Constance was very diligent, knowledgeable, and helpful. Would recommend.
Date published: 2022-03-16
Rated 2 out of 5 by from TurboTax was sort of helpful… In the past, I have used TurboTax for my individual returns for its convenience and reliability, and simple UI. TT had always been a breeze to work with in the past, handling my individual returns quickly and correctly. However, now that I have my own business, I found using TT this year to be so much more confusing than ever before. There were many terms within the entire 1065 form and K-1 that I do not understand. TurboTax would explain only SOME vocabulary, but the rest I had to look up on my own. As someone who is ignorant to CPA methods, terms, & vocabulary, the process was made so much longer just by trying to look up what wasn't thoroughly defined by TT's "explain this" feature. I had gotten stuck on many things because of my ignorance. In some areas of TurboTax's forum, there were little to no answers to questions I had about my individual situation nor were there sufficient definitions to certain vocabulary. If TurboTax has a feature to chat with a bot, or better yet- a real CPA then I would happily pay the price for any questions I have while I file to be answered as I go along. I attempted to upgrade to the "File For Me" feature and was expecting this years taxes to be smooth sailing once I ordered that service. Unfortunately, that was not a feature available in TurboTax Business. With all that said, in the future I may just pay the extra money to have a CPA deal with my taxes from now on. However, I would return to using TurboTax if they had the chatbot/CPA chat/ or even the "File For Me" upgrade available for TurboTax Business. Thank you.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax IS AWESOME! I was having a really crummy day and TurboTax was able to make it better with their super smart programs, and amazing customer service. I never though doing taxes would make me happy
Date published: 2022-03-16
Rated 1 out of 5 by from Hidden Fees They don’t tell you that you need to upgrade to premier to upload crypto and stock forms. When you upgrade they try and add on fees to process your state return. On top of that if you chose to have the fees deducted from your return rather then pay with credit card there is an additional fee for that as well. To avoid that pay with credit card save your self $45
Date published: 2022-03-16
Rated 5 out of 5 by from that's true, awesome spoke with Cynthia and she guided me thru the process with patience. will use this again.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 9974