TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from TurboTax is annoying, as usual I ran into a TurboxTax bug that prevented me from filing my MA taxes electronically. I was essentially stuck in an infinite loop since there was no way I could find to fix the problem. The issue had to do with information pulled from my federal tax return about a 401(k) distribution that was immediately rolled into another retirement account. I tried calling TurboTax support about this and was told that if there is not a button to click to do something different that I am essentially stuck. I was then told I needed to pay an additional $100 for someone to help with a problem that appears to be a bug in TurboTax.
Date published: 2021-04-10
Rated 5 out of 5 by from very easy to use - thank you Each step was explained and easy to understand, will use again next year
Date published: 2021-04-10
Rated 5 out of 5 by from TurboTax was helpful My experience was fine. All of my questions were answered.
Date published: 2021-04-10
Rated 4 out of 5 by from Great Turbo I was supported throughout the process. Felt confident knowing we will be protected from Identity theft. Rewarded with more this year than last.....Yeah!!
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo Tax simple easy This is my 20+ year of using Turbo Tax, gets easier every year. Look up prior year forms and complete transaction from the website.
Date published: 2021-04-10
Rated 5 out of 5 by from Good Good. Awesome excellent cool easy. Easy and i will use it again
Date published: 2021-04-10
Rated 4 out of 5 by from Good program I've used this program for 20+ years and it's always done well for me
Date published: 2021-04-10
Rated 5 out of 5 by from Super easy they give suggestions and live help if I was amazed how quick it was. Had to pay a fee because mine had a 1099 but still faster than in person
Date published: 2021-04-10
Rated 5 out of 5 by from TurboTax is simple and easy to use. very safe and was simple to load important documents
Date published: 2021-04-10
Rated 3 out of 5 by from Missed my stimulus check based on my 2019 income I did not receive my stimulus check in 2020 based on my 2019's total income. I contacted IRS, they said when I file tax return for 2020, I can claim it as a credit. But Turbotax doesn't have that function. Therefore, I missed my deductible to lower my 2020's tax return. The person who chatted with me has no idea on how to help! Your software/system has a flaw. You need to fix it.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 997
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from TurboTax is annoying, as usual I ran into a TurboxTax bug that prevented me from filing my MA taxes electronically. I was essentially stuck in an infinite loop since there was no way I could find to fix the problem. The issue had to do with information pulled from my federal tax return about a 401(k) distribution that was immediately rolled into another retirement account. I tried calling TurboTax support about this and was told that if there is not a button to click to do something different that I am essentially stuck. I was then told I needed to pay an additional $100 for someone to help with a problem that appears to be a bug in TurboTax.
Date published: 2021-04-10
Rated 5 out of 5 by from very easy to use - thank you Each step was explained and easy to understand, will use again next year
Date published: 2021-04-10
Rated 5 out of 5 by from TurboTax was helpful My experience was fine. All of my questions were answered.
Date published: 2021-04-10
Rated 4 out of 5 by from Great Turbo I was supported throughout the process. Felt confident knowing we will be protected from Identity theft. Rewarded with more this year than last.....Yeah!!
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo Tax simple easy This is my 20+ year of using Turbo Tax, gets easier every year. Look up prior year forms and complete transaction from the website.
Date published: 2021-04-10
Rated 5 out of 5 by from Good Good. Awesome excellent cool easy. Easy and i will use it again
Date published: 2021-04-10
Rated 4 out of 5 by from Good program I've used this program for 20+ years and it's always done well for me
Date published: 2021-04-10
Rated 5 out of 5 by from Super easy they give suggestions and live help if I was amazed how quick it was. Had to pay a fee because mine had a 1099 but still faster than in person
Date published: 2021-04-10
Rated 5 out of 5 by from TurboTax is simple and easy to use. very safe and was simple to load important documents
Date published: 2021-04-10
Rated 3 out of 5 by from Missed my stimulus check based on my 2019 income I did not receive my stimulus check in 2020 based on my 2019's total income. I contacted IRS, they said when I file tax return for 2020, I can claim it as a credit. But Turbotax doesn't have that function. Therefore, I missed my deductible to lower my 2020's tax return. The person who chatted with me has no idea on how to help! Your software/system has a flaw. You need to fix it.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 997