TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Excellent! Seamless experience. Highly recommend use by anyone.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is amazingly easy!! Turbo tax made filing my taxes so easy and it was not stressfull at all.
Date published: 2021-05-17
Rated 5 out of 5 by from User friendly I love how the systems helps you step by step to file your taxes.
Date published: 2021-05-17
Rated 2 out of 5 by from Not Awesome I have been a long time TT user and have always found them to be a suitable replacement for a CPA, in my situation. However, this year was horrible. I agreed to upgrade to TT Live to ensure that I could consult with a tax "expert" should any questions arise. Well arise they did.... I intially elected to speak to a TT "expert" via the phone and was told there would be one available in 25 minutes. I got a call in 13 minutes (great, right?). As soon as I started explaining my question the call was disconnected. I just knew the "expert" would call me back, but to no avail. I then elected to "Live Chat" with someone. After waiting 27 minutes to chat with someone, I was contacted. I explained my situation and question. The "expert" told me to consult asked me to share my screen and after moving the cursor around the screen and 3 min of silence, told me to consult the hyperlinks on the screen (which I had already done). When I inquired further for advice the "expert" told me she would need to consult her supervisor to see if she could transfer me to an expert. I asked, "You're not an expert?" to which she replied, "Oh no, I'm a product support representative. There is a two hour hold time to speak to an expert." Funny, I missed that factoid in the upgrade marketing for the product.
Date published: 2021-05-17
Rated 5 out of 5 by from Thank you Thank you. All was good. Used for several years no problems.
Date published: 2021-05-17
Rated 4 out of 5 by from It works OK. I always have to manually enter info, the transfer function always leaves me out of balance with quickbooks. How can that be?
Date published: 2021-05-17
Rated 1 out of 5 by from Rip Off You pay for tax experts and they are not available.
Date published: 2021-05-17
Rated 4 out of 5 by from Secured and Convenient It was easy to navigate and it guide me step by step through out the process.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax was easy to use I hated having to pay hundreds of dollars to get my taxes done when its a simple one w2. Turbo Tax made it easy even for the computer illiterate.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax saved my time excellent software that is user friendly and easy to use
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 997
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Excellent! Seamless experience. Highly recommend use by anyone.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is amazingly easy!! Turbo tax made filing my taxes so easy and it was not stressfull at all.
Date published: 2021-05-17
Rated 5 out of 5 by from User friendly I love how the systems helps you step by step to file your taxes.
Date published: 2021-05-17
Rated 2 out of 5 by from Not Awesome I have been a long time TT user and have always found them to be a suitable replacement for a CPA, in my situation. However, this year was horrible. I agreed to upgrade to TT Live to ensure that I could consult with a tax "expert" should any questions arise. Well arise they did.... I intially elected to speak to a TT "expert" via the phone and was told there would be one available in 25 minutes. I got a call in 13 minutes (great, right?). As soon as I started explaining my question the call was disconnected. I just knew the "expert" would call me back, but to no avail. I then elected to "Live Chat" with someone. After waiting 27 minutes to chat with someone, I was contacted. I explained my situation and question. The "expert" told me to consult asked me to share my screen and after moving the cursor around the screen and 3 min of silence, told me to consult the hyperlinks on the screen (which I had already done). When I inquired further for advice the "expert" told me she would need to consult her supervisor to see if she could transfer me to an expert. I asked, "You're not an expert?" to which she replied, "Oh no, I'm a product support representative. There is a two hour hold time to speak to an expert." Funny, I missed that factoid in the upgrade marketing for the product.
Date published: 2021-05-17
Rated 5 out of 5 by from Thank you Thank you. All was good. Used for several years no problems.
Date published: 2021-05-17
Rated 4 out of 5 by from It works OK. I always have to manually enter info, the transfer function always leaves me out of balance with quickbooks. How can that be?
Date published: 2021-05-17
Rated 1 out of 5 by from Rip Off You pay for tax experts and they are not available.
Date published: 2021-05-17
Rated 4 out of 5 by from Secured and Convenient It was easy to navigate and it guide me step by step through out the process.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax was easy to use I hated having to pay hundreds of dollars to get my taxes done when its a simple one w2. Turbo Tax made it easy even for the computer illiterate.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax saved my time excellent software that is user friendly and easy to use
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 997