TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Too much money for self help Too hard to get a person on the phone. Software was not very intuitive.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax is Great! Easy to use and helpful features. I highly recommend it.
Date published: 2022-04-04
Rated 5 out of 5 by from easy step by step Have used for years. Love it and will continue to use.
Date published: 2022-04-04
Rated 3 out of 5 by from Turbo tax going downhill I have used it for as long as i'v done taxes this is my second year of disapointment. It said I E-filed over a month ago had i not wondered why and checked I would not have known it didn't work
Date published: 2022-04-04
Rated 5 out of 5 by from TURBO TAX WAS OUTSTANDING OUTSTANDING. THE SYSTEM WAS EASY AND VERY COMFORTABLE.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax 2021 We have been using TurboTax for 21 years and we have had nothing less than outstanding results using this program. It is very easy to use and guides you through items for deductions that you could not have thought of by using IRS publication.
Date published: 2022-04-04
Rated 2 out of 5 by from Easy but Decieving The process was relatively easy and quick, unless you have investments to add. Anything other than the most basic return become more difficult and is hard to upload automatically even though Turbo-tax advertises ease. When you begin, it appears like you wil be getting a cheap deal for filing. Then at the end of the process they add extra fees that were not mentioned up front and it becomes much more than expected.
Date published: 2022-04-04
Rated 3 out of 5 by from Expensive and long The process took me around in circles several times. It took me a while to finally get to the point to submit my returns. Some of their links offered to clarify points weren't helpful either. We need more information to make sure everything is entered correctly. Finally, it's surprisingly expensive. I don't remember spending so much last year, but I also recall multiple levels of service. For some reason, I got stuck with TurboTax Live, which wasn't more helpful than previous years but charged me extra for 'expert reviews of my calculations' and availability of a live expert to talk to or ask questions. Also, stop asking if I want to upgrade to the TurboTax MAX. I've wasted enough money on this service, and I don't want to spend extra for nothing useful.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbotax is fast, easy, and affordable I've used Turbotax for 3 years now and am very happy with it. The expert reviewers are fantastic! Having them available gives peace of mind that no mistakes were made.
Date published: 2022-04-04
Rated 4 out of 5 by from Turbo Tax This year I should of use the live support help review due to change new changes which I had to read up on and research on the IRS Web page
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 9954
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Too much money for self help Too hard to get a person on the phone. Software was not very intuitive.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax is Great! Easy to use and helpful features. I highly recommend it.
Date published: 2022-04-04
Rated 5 out of 5 by from easy step by step Have used for years. Love it and will continue to use.
Date published: 2022-04-04
Rated 3 out of 5 by from Turbo tax going downhill I have used it for as long as i'v done taxes this is my second year of disapointment. It said I E-filed over a month ago had i not wondered why and checked I would not have known it didn't work
Date published: 2022-04-04
Rated 5 out of 5 by from TURBO TAX WAS OUTSTANDING OUTSTANDING. THE SYSTEM WAS EASY AND VERY COMFORTABLE.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax 2021 We have been using TurboTax for 21 years and we have had nothing less than outstanding results using this program. It is very easy to use and guides you through items for deductions that you could not have thought of by using IRS publication.
Date published: 2022-04-04
Rated 2 out of 5 by from Easy but Decieving The process was relatively easy and quick, unless you have investments to add. Anything other than the most basic return become more difficult and is hard to upload automatically even though Turbo-tax advertises ease. When you begin, it appears like you wil be getting a cheap deal for filing. Then at the end of the process they add extra fees that were not mentioned up front and it becomes much more than expected.
Date published: 2022-04-04
Rated 3 out of 5 by from Expensive and long The process took me around in circles several times. It took me a while to finally get to the point to submit my returns. Some of their links offered to clarify points weren't helpful either. We need more information to make sure everything is entered correctly. Finally, it's surprisingly expensive. I don't remember spending so much last year, but I also recall multiple levels of service. For some reason, I got stuck with TurboTax Live, which wasn't more helpful than previous years but charged me extra for 'expert reviews of my calculations' and availability of a live expert to talk to or ask questions. Also, stop asking if I want to upgrade to the TurboTax MAX. I've wasted enough money on this service, and I don't want to spend extra for nothing useful.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbotax is fast, easy, and affordable I've used Turbotax for 3 years now and am very happy with it. The expert reviewers are fantastic! Having them available gives peace of mind that no mistakes were made.
Date published: 2022-04-04
Rated 4 out of 5 by from Turbo Tax This year I should of use the live support help review due to change new changes which I had to read up on and research on the IRS Web page
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 9954