TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Excellent resource for filing taxes Take your time answering the questions prompted in order to get the maximum results
Date published: 2022-03-29
Rated 4 out of 5 by from Helped me with overwhelm Each year submitting taxes overwhelms me. I love that TurboTax explains everything simply, and looks out for me making sure I'm getting every tax break possible. There's room for improvement in the redundant steps required when leaving the mobile browser window and returning to it. I was asked to repeat questions on multiple occasions that I'd already asked. Also, the inventory tab didn't submit my information under the self-employed section. Each time I'd submit it, it would take me back to previous page and give the status of "not started yet". Otherwise, a smooth interface. Especially for those of us who don't have a laptop to submit taxes on. Thank you!
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax EXCELLENT service Vincent was an outstanding help with over 22 years of experience. He responded in a timely manner and gave me great guidance throughout.
Date published: 2022-03-29
Rated 2 out of 5 by from it's been getting worse I've been using turbo tax for years. Unfortunately it's not getting better but worse. Flags at the end during the checks often go to worksheets that aren't explained and should have been filled out correctly from the questions asked when going through the program. Also, I had a form pop up about child tax credit that I was obviously not qualified for based, again, on all the questions that had been answered. I will probably go to an accountant next year at least I can talk with a human if I have questions. It can't be much more than what turbo tax costs me.
Date published: 2022-03-29
Rated 5 out of 5 by from Great TurboTax Experience Easy to download and add to my Mac. Pulls info from the previous year taxes. Walks me through EVERY step and allows easy access to where I was when I logged out. Never felt I had to finish it all in one session - less tense..
Date published: 2022-03-29
Rated 2 out of 5 by from Worse than last year TurboTax issued with obvious error on VA Form 760C in which payments were put in the wrong columns. When the problem was "solved" the form disappeared from my form set. After calling TurboTax I learned that the form was available but my return could not be eFiled, which does save me $25.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is the best I had the best experience filing my taxes for the first time.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax - The Easiest Way to GO I have used Turbo Tax for really over 6 years and it gets easier and easier each year
Date published: 2022-03-29
Rated 5 out of 5 by from super easy filing is very easy and the site walks you through in a breez
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax awesome Awesome experience you can trust turbo tax regarding you tax preparations
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 9943
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent resource for filing taxes Take your time answering the questions prompted in order to get the maximum results
Date published: 2022-03-29
Rated 4 out of 5 by from Helped me with overwhelm Each year submitting taxes overwhelms me. I love that TurboTax explains everything simply, and looks out for me making sure I'm getting every tax break possible. There's room for improvement in the redundant steps required when leaving the mobile browser window and returning to it. I was asked to repeat questions on multiple occasions that I'd already asked. Also, the inventory tab didn't submit my information under the self-employed section. Each time I'd submit it, it would take me back to previous page and give the status of "not started yet". Otherwise, a smooth interface. Especially for those of us who don't have a laptop to submit taxes on. Thank you!
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax EXCELLENT service Vincent was an outstanding help with over 22 years of experience. He responded in a timely manner and gave me great guidance throughout.
Date published: 2022-03-29
Rated 2 out of 5 by from it's been getting worse I've been using turbo tax for years. Unfortunately it's not getting better but worse. Flags at the end during the checks often go to worksheets that aren't explained and should have been filled out correctly from the questions asked when going through the program. Also, I had a form pop up about child tax credit that I was obviously not qualified for based, again, on all the questions that had been answered. I will probably go to an accountant next year at least I can talk with a human if I have questions. It can't be much more than what turbo tax costs me.
Date published: 2022-03-29
Rated 5 out of 5 by from Great TurboTax Experience Easy to download and add to my Mac. Pulls info from the previous year taxes. Walks me through EVERY step and allows easy access to where I was when I logged out. Never felt I had to finish it all in one session - less tense..
Date published: 2022-03-29
Rated 2 out of 5 by from Worse than last year TurboTax issued with obvious error on VA Form 760C in which payments were put in the wrong columns. When the problem was "solved" the form disappeared from my form set. After calling TurboTax I learned that the form was available but my return could not be eFiled, which does save me $25.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is the best I had the best experience filing my taxes for the first time.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax - The Easiest Way to GO I have used Turbo Tax for really over 6 years and it gets easier and easier each year
Date published: 2022-03-29
Rated 5 out of 5 by from super easy filing is very easy and the site walks you through in a breez
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax awesome Awesome experience you can trust turbo tax regarding you tax preparations
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 9943