TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Turbo Tax is great! I am grateful for Turbo Tax. Allows me to keep doing my taxes without paying way too much for a tax accountant
Date published: 2023-02-25
Rated 5 out of 5 by from GREAT The tax return was easy and thorough. Actually easier than completing this survey.
Date published: 2023-02-25
Rated 3 out of 5 by from you had a bug blocking me from e-filing I went to efile today and you had a bug that blocked me. It kept saying there was a "invalid" recipient street address & city entered on my investment form - saying it had a blank space in from when it DID NOT. I entered my street address and city in mixed case, all caps, but nothing cleared the BUG error until I changed my city to 1 letter: G. Its wrong but I wanted to get my taxes filed. Clearly a BUG on your software. Hopefully that ""G" city entry won't trigger an audit
Date published: 2023-02-25
Rated 5 out of 5 by from TurboTax walks you through every step easily I have been using TurboTax since day one. Even as my tax situation got more and more complicated, doing them with TurboTax was always straight forward, even fun at time!
Date published: 2023-02-25
Rated 5 out of 5 by from great service I love turbotax, i would tell all my people to use it.
Date published: 2023-02-25
Rated 5 out of 5 by from One suggestion I have been using Turbo Tax for at least 12 years. I got accustomed to doing things on my computer. Now you have an option of filing online but the computer version and the online do not talk to each other too easily. So I have all of these .pdf returns that I cannot seem to upload. But honesrtly, the product and service you provide is excellent. Thank you
Date published: 2023-02-25
Rated 5 out of 5 by from Great service, use TurboTax every time I use Turbo tax every year. It is worth paying for the convenience until my situation becomes more complicated. Everything is simple and quick.
Date published: 2023-02-25
Rated 4 out of 5 by from TurboTax is not easy to use but better. Turbo Tax leaves some gaps in the tax process. I have been trying to report a form 1099-Int for several years and just found out last night that My biggest problem was that I needed to upgrade from Deluxe to Premium to be able to report the 1099-Int in the correct place.
Date published: 2023-02-25
Rated 1 out of 5 by from Seven years of loyalty ruined in 30 minutes I am an active duty military member, a USAA member, and I have been using turbo tax for seven years. This year, the turbo tax AI algorithm lead me into believing that I needed an upgraded product in order to file. Unknown to me, this product would not allow me to maintain my status of filing for free. After 2.5 hours of working on my taxes and an additional 30 minutes on the phone with customer service; I was told that I would need to restart my federal return in order to file for free. I mentioned to the representative that if I have to restart my federal return, that I might as well use another product. They didn't care whatsoever. So, that's what I'll be doing going forward.
Date published: 2023-02-25
Rated 5 out of 5 by from turbo tax is the best nothing like turbo tax intuit. focus on the product's
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9943
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is great! I am grateful for Turbo Tax. Allows me to keep doing my taxes without paying way too much for a tax accountant
Date published: 2023-02-25
Rated 5 out of 5 by from GREAT The tax return was easy and thorough. Actually easier than completing this survey.
Date published: 2023-02-25
Rated 3 out of 5 by from you had a bug blocking me from e-filing I went to efile today and you had a bug that blocked me. It kept saying there was a "invalid" recipient street address & city entered on my investment form - saying it had a blank space in from when it DID NOT. I entered my street address and city in mixed case, all caps, but nothing cleared the BUG error until I changed my city to 1 letter: G. Its wrong but I wanted to get my taxes filed. Clearly a BUG on your software. Hopefully that ""G" city entry won't trigger an audit
Date published: 2023-02-25
Rated 5 out of 5 by from TurboTax walks you through every step easily I have been using TurboTax since day one. Even as my tax situation got more and more complicated, doing them with TurboTax was always straight forward, even fun at time!
Date published: 2023-02-25
Rated 5 out of 5 by from great service I love turbotax, i would tell all my people to use it.
Date published: 2023-02-25
Rated 5 out of 5 by from One suggestion I have been using Turbo Tax for at least 12 years. I got accustomed to doing things on my computer. Now you have an option of filing online but the computer version and the online do not talk to each other too easily. So I have all of these .pdf returns that I cannot seem to upload. But honesrtly, the product and service you provide is excellent. Thank you
Date published: 2023-02-25
Rated 5 out of 5 by from Great service, use TurboTax every time I use Turbo tax every year. It is worth paying for the convenience until my situation becomes more complicated. Everything is simple and quick.
Date published: 2023-02-25
Rated 4 out of 5 by from TurboTax is not easy to use but better. Turbo Tax leaves some gaps in the tax process. I have been trying to report a form 1099-Int for several years and just found out last night that My biggest problem was that I needed to upgrade from Deluxe to Premium to be able to report the 1099-Int in the correct place.
Date published: 2023-02-25
Rated 1 out of 5 by from Seven years of loyalty ruined in 30 minutes I am an active duty military member, a USAA member, and I have been using turbo tax for seven years. This year, the turbo tax AI algorithm lead me into believing that I needed an upgraded product in order to file. Unknown to me, this product would not allow me to maintain my status of filing for free. After 2.5 hours of working on my taxes and an additional 30 minutes on the phone with customer service; I was told that I would need to restart my federal return in order to file for free. I mentioned to the representative that if I have to restart my federal return, that I might as well use another product. They didn't care whatsoever. So, that's what I'll be doing going forward.
Date published: 2023-02-25
Rated 5 out of 5 by from turbo tax is the best nothing like turbo tax intuit. focus on the product's
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9943