TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from My Stress-Free Go-To Filing Strategy Every Year I've been using Turbo Tax for several years and am very happy with them. I used to box up everything, wait for an appointment with a tax preparer who charged me an arm and a leg and then took forever, etc. So it was with great trepidation that first year that I tried Turbo Tax. Wow - what a difference. Now, I understand so much more about why I pay the taxes I do, which helps me plan better throughout the year. Knowledge is power. What a great value, too. The live expert help is fantastic and no more giving up an arm and a leg. I am a huge fan of Turbo Tax.
Date published: 2022-04-15
Rated 5 out of 5 by from It was great Turbo Tax was Great!!!!!!!! I will use them again.
Date published: 2022-04-15
Rated 5 out of 5 by from Excellent provider and process Fast and easy, Just what I was looking for! I have used them for years!
Date published: 2022-04-15
Rated 5 out of 5 by from Great product This is a great product and easy to navigate. Really helpful.
Date published: 2022-04-15
Rated 3 out of 5 by from Sneaky Fees I was enjoying the easy experience of filing my taxes with turbo tax, until I got to one of the last screens that sneaks in an additional $39 "Processing Fee" which is only buried in the language of a consent form. If the ACTUAL fee for using turbo tax and filing is $98 ($59 + $39), then SAY that up front. It's not even about the cost - it's about being disgustingly sneaky with your customers. I hate that - and other people hate it to. We start the process believing the fee will be $59, so to get to the very end of the process and find out it's an additional $39 to actually process is - frustrating - to say the least. I'm certain I'm not the only customer who has gone through this process, begrudgingly paid the additional fee, and left what had initially been a positive experience, feeling lied to and manipulated. I doubt that I will use Turbo Tax again. It's just slimy. I don't like giving slimy companies my money.
Date published: 2022-04-15
Rated 4 out of 5 by from TurboTax makes it easy to file your taxes! I tried to speak with a live representative but one was not available.
Date published: 2022-04-15
Rated 4 out of 5 by from Turbo Tax is a solid product I have used Turbo Tax since it was on a CD. I like it. I actually took advantage of a tax professional this year and found that helpful. The only thing that annoys me is the repeated attempts to upsell me and sell me their partner's products. I guess that is part of business so I just ignore it, but it seems to get worse every year.
Date published: 2022-04-15
Rated 1 out of 5 by from 2012 turbotax Deluxe I have used Turbo Tax for more years than I can remember. This 2012 product was terrible to install. Installer continued to stop with error message both if started from CD or directly from website. It took 2 phone calls for me to understand that you could not help. The best you did was refer me to a forum website which finally provided a work around in windows that allowed me to finally install. Then the program was unable to transfer my prior year turbotax general info resulting in me having to retype all my info. That also eliminated the comparison on a year to year basis which usually is a big help in completing the current year tax return. In my view that deserves a zero star rating which unsurprisingly your rating input system did not allow me to use.
Date published: 2022-04-15
Rated 5 out of 5 by from very easy to use The program goes through each step of the tax process very thoroughly, and efiles for you, so you dont have to worry about it going through the mail.
Date published: 2022-04-15
Rated 3 out of 5 by from State fee too expensive $50 to file state taxes too expensive. Should review this ammount
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 9939
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from My Stress-Free Go-To Filing Strategy Every Year I've been using Turbo Tax for several years and am very happy with them. I used to box up everything, wait for an appointment with a tax preparer who charged me an arm and a leg and then took forever, etc. So it was with great trepidation that first year that I tried Turbo Tax. Wow - what a difference. Now, I understand so much more about why I pay the taxes I do, which helps me plan better throughout the year. Knowledge is power. What a great value, too. The live expert help is fantastic and no more giving up an arm and a leg. I am a huge fan of Turbo Tax.
Date published: 2022-04-15
Rated 5 out of 5 by from It was great Turbo Tax was Great!!!!!!!! I will use them again.
Date published: 2022-04-15
Rated 5 out of 5 by from Excellent provider and process Fast and easy, Just what I was looking for! I have used them for years!
Date published: 2022-04-15
Rated 5 out of 5 by from Great product This is a great product and easy to navigate. Really helpful.
Date published: 2022-04-15
Rated 3 out of 5 by from Sneaky Fees I was enjoying the easy experience of filing my taxes with turbo tax, until I got to one of the last screens that sneaks in an additional $39 "Processing Fee" which is only buried in the language of a consent form. If the ACTUAL fee for using turbo tax and filing is $98 ($59 + $39), then SAY that up front. It's not even about the cost - it's about being disgustingly sneaky with your customers. I hate that - and other people hate it to. We start the process believing the fee will be $59, so to get to the very end of the process and find out it's an additional $39 to actually process is - frustrating - to say the least. I'm certain I'm not the only customer who has gone through this process, begrudgingly paid the additional fee, and left what had initially been a positive experience, feeling lied to and manipulated. I doubt that I will use Turbo Tax again. It's just slimy. I don't like giving slimy companies my money.
Date published: 2022-04-15
Rated 4 out of 5 by from TurboTax makes it easy to file your taxes! I tried to speak with a live representative but one was not available.
Date published: 2022-04-15
Rated 4 out of 5 by from Turbo Tax is a solid product I have used Turbo Tax since it was on a CD. I like it. I actually took advantage of a tax professional this year and found that helpful. The only thing that annoys me is the repeated attempts to upsell me and sell me their partner's products. I guess that is part of business so I just ignore it, but it seems to get worse every year.
Date published: 2022-04-15
Rated 1 out of 5 by from 2012 turbotax Deluxe I have used Turbo Tax for more years than I can remember. This 2012 product was terrible to install. Installer continued to stop with error message both if started from CD or directly from website. It took 2 phone calls for me to understand that you could not help. The best you did was refer me to a forum website which finally provided a work around in windows that allowed me to finally install. Then the program was unable to transfer my prior year turbotax general info resulting in me having to retype all my info. That also eliminated the comparison on a year to year basis which usually is a big help in completing the current year tax return. In my view that deserves a zero star rating which unsurprisingly your rating input system did not allow me to use.
Date published: 2022-04-15
Rated 5 out of 5 by from very easy to use The program goes through each step of the tax process very thoroughly, and efiles for you, so you dont have to worry about it going through the mail.
Date published: 2022-04-15
Rated 3 out of 5 by from State fee too expensive $50 to file state taxes too expensive. Should review this ammount
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 9939