TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Entering credit card info-state filing fee Preparing taxes was no problem. But entering credit card information for state filing was terrible. I used this in past but application forced me to enter same information again. When I lost the focus from application, I can see the open window but was unable to access. I have to login 3 times. Aplication already has all the information but poor design and implementation forced to enter same information multiple times.
Date published: 2022-04-18
Rated 5 out of 5 by from Always the best easy to use. affordable. safe.....................
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is a Lifesaver We love using Turbo Tax and will continue to use it every year.
Date published: 2022-04-18
Rated 3 out of 5 by from Worst year of Turbo Tax software (2021 return) I have used Turbo Tax for over 20 years and this year's had 3 major flaws. 1. Had to go to a forum and change underlying windows settings in order to load the program--sucked up over 3 hours of my time. 2 Unclear instructions on how to handle Crypto income and associated Form 1099-K. 3. I purchased Deluxe version with one free state efile and yet, TT forced me to pay an addidional $25 on my credit card to file my son's MA return.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo tax is great when smoothly, I always procrastinate when it comes to taxes but with Turbo tax it is easy
Date published: 2022-04-18
Rated 3 out of 5 by from Struggles with discounts Overall Turbotax was okay to use. What I didnt like is that I was supposed to get a discount through Robinhood but it never went through on the Turbotax side, and when I asked a customer service agent about it (and was on hold for 10+ minutes) I never got a straight answer. Based on this and the fact H&R Block has decent software now I probably wont use Turbotax going forward.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is easy to use. I would like to see less push for buying upgraded tax filing options
Date published: 2022-04-18
Rated 5 out of 5 by from Great program Easier than I thought. Getting better every year. Will use again
Date published: 2022-04-18
Rated 5 out of 5 by from Very easy Wonderful and easy to use,so very very helpful with their questions and explanations
Date published: 2022-04-18
Rated 2 out of 5 by from Wouldnt let me continue without upgrading Wouldnt let me continue without upgrading. Had some minor under $20 for misc investments total and had to pay $150 to Turbo tax to get it through. Credit karma was much better last year and if I didnt wait last min (shame on me) I wouldve went with another option after being forcing to upgrade. I do like turbo tax interface and going through the process but there should be limits if things are under a certain amount or price scaled to reflect how much "work" will need to be done for the extra category. I had no crypto and only limited stocks as I am still new to investing and being forced to upgrade at a higher price than was even claimed in that investment was nonsense.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 994
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Entering credit card info-state filing fee Preparing taxes was no problem. But entering credit card information for state filing was terrible. I used this in past but application forced me to enter same information again. When I lost the focus from application, I can see the open window but was unable to access. I have to login 3 times. Aplication already has all the information but poor design and implementation forced to enter same information multiple times.
Date published: 2022-04-18
Rated 5 out of 5 by from Always the best easy to use. affordable. safe.....................
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is a Lifesaver We love using Turbo Tax and will continue to use it every year.
Date published: 2022-04-18
Rated 3 out of 5 by from Worst year of Turbo Tax software (2021 return) I have used Turbo Tax for over 20 years and this year's had 3 major flaws. 1. Had to go to a forum and change underlying windows settings in order to load the program--sucked up over 3 hours of my time. 2 Unclear instructions on how to handle Crypto income and associated Form 1099-K. 3. I purchased Deluxe version with one free state efile and yet, TT forced me to pay an addidional $25 on my credit card to file my son's MA return.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo tax is great when smoothly, I always procrastinate when it comes to taxes but with Turbo tax it is easy
Date published: 2022-04-18
Rated 3 out of 5 by from Struggles with discounts Overall Turbotax was okay to use. What I didnt like is that I was supposed to get a discount through Robinhood but it never went through on the Turbotax side, and when I asked a customer service agent about it (and was on hold for 10+ minutes) I never got a straight answer. Based on this and the fact H&R Block has decent software now I probably wont use Turbotax going forward.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is easy to use. I would like to see less push for buying upgraded tax filing options
Date published: 2022-04-18
Rated 5 out of 5 by from Great program Easier than I thought. Getting better every year. Will use again
Date published: 2022-04-18
Rated 5 out of 5 by from Very easy Wonderful and easy to use,so very very helpful with their questions and explanations
Date published: 2022-04-18
Rated 2 out of 5 by from Wouldnt let me continue without upgrading Wouldnt let me continue without upgrading. Had some minor under $20 for misc investments total and had to pay $150 to Turbo tax to get it through. Credit karma was much better last year and if I didnt wait last min (shame on me) I wouldve went with another option after being forcing to upgrade. I do like turbo tax interface and going through the process but there should be limits if things are under a certain amount or price scaled to reflect how much "work" will need to be done for the extra category. I had no crypto and only limited stocks as I am still new to investing and being forced to upgrade at a higher price than was even claimed in that investment was nonsense.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 994