TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from An excruciating, bug-riddled, and outdated app I am a decades-long user of turbotax and turbotax self-employed, and used Turbotax Business for the first time this year after finally incorporating my business. I will never be using this software again, which is a shame because I already pay for your Quickbooks Online and Payroll services, as well as having a Mint and Turbo account. My first problem was being a Mac user, and so unable to use this software at all. So after securing a PC to borrow, I learned I could not import my EXPENSIVE quickbooks online data into Turbotax Business. So I download a trial of Quickbooks Desktop onto my borrowed PC. And then also download the migration tool, and have to ask your permission to allow me to export my business data. Cool. Finally, I'm able to begin my business return. But I notice my imported quickbooks data has errors. Comparing with my Quickbooks Online, I see that somehow one of my venders and over $10,000 of contractor expenses simply disappeared somehow on import into Quickbooks Desktop. Instead of continuing this excruciating process of trying to save time by importing my quickbooks, I manually enter the information by reading off my Quicbkooks Online. The PC I've borrowed meets all your system requirements, but Turbotax crashes on me three times during this process. Just freezes up and never comes back to life, or simply crashes completely with no error messages or anything. Fine. But this program is also riddled with errors and bugs. As an S-Corp I need to enter the salary I paid my officers (just me), but Turbotax won't allow me because the program believes I don't need to, having grossed less than $250,000 in sales. So I find the line in forms and manually change it. Fine. On doing my state return, I'm finally asked about the 2020 EIDL Advance business grants, and mark that I received a $1,000 grant that the state is counting as income. Then I close the program for a break, and return and have to pass this section again. The data is already saved for me, so I continue. On review I notice that my extra income is marked as $2,000, not $1,000. So I hit the review process, and once again go over that section confirming it only reads $1,000. But now my extra income is listed as $3,000. Fine. It seems like the program is adding an extra line every time I pass that section, so I go into forms and manually remove the extra lines. I used this program to try and save time and money using an accountant to file, as I've always personally prepared my tax returns. I will not make that mistake next year.
Date published: 2021-03-06
Rated 1 out of 5 by from Cannot e-file amended 1065. Had to amend a 1065. Cannot e-file the 1065x. Clicked on "File by mail" but what is the mailing address for the IRS service center?
Date published: 2021-03-06
Rated 5 out of 5 by from Awesome I have used Turbo Tax for a long time, and I am very please with the program. It is very easy to use.
Date published: 2021-03-06
Rated 5 out of 5 by from Speaking with a live person is very helpful. This is a great product and the CPA that assisted me was wonderful.
Date published: 2021-03-06
Rated 4 out of 5 by from Easy to use and Helpful experts I needed support on a subject and was able to navigate with they help.
Date published: 2021-03-06
Rated 4 out of 5 by from Turbo tax is ok I filed my return and it's been rejected 3 times not happy
Date published: 2021-03-06
Rated 5 out of 5 by from Have used Turbo Tax for 10 years now and it makes Did not contact live experts it was not necessary this year
Date published: 2021-03-06
Rated 5 out of 5 by from Doing Taxes are a delight using Turbo Tax Online I've been using this service for several years and I have to say it's easy to follow and if in doubt there is always help at your fingertips. Doing taxes is quite stressful, just to get started, but TurboTax is friendly enough for me to keep on coming back each year to do this dreaded task! Lol
Date published: 2021-03-06
Rated 5 out of 5 by from ELLEN friendly and professional made it EASY THANK YOU , Its is fun and easy. Retrieve all documents and a professional ready to HELP!
Date published: 2021-03-06
Rated 5 out of 5 by from wont do it any other way!!! Had the pleasure of speaking with two very experience women. They were beyond graces. I said it before and I'll say it again; "I will never do my taxes anywhere else. TurboTax is ride or die.
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 9926
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from An excruciating, bug-riddled, and outdated app I am a decades-long user of turbotax and turbotax self-employed, and used Turbotax Business for the first time this year after finally incorporating my business. I will never be using this software again, which is a shame because I already pay for your Quickbooks Online and Payroll services, as well as having a Mint and Turbo account. My first problem was being a Mac user, and so unable to use this software at all. So after securing a PC to borrow, I learned I could not import my EXPENSIVE quickbooks online data into Turbotax Business. So I download a trial of Quickbooks Desktop onto my borrowed PC. And then also download the migration tool, and have to ask your permission to allow me to export my business data. Cool. Finally, I'm able to begin my business return. But I notice my imported quickbooks data has errors. Comparing with my Quickbooks Online, I see that somehow one of my venders and over $10,000 of contractor expenses simply disappeared somehow on import into Quickbooks Desktop. Instead of continuing this excruciating process of trying to save time by importing my quickbooks, I manually enter the information by reading off my Quicbkooks Online. The PC I've borrowed meets all your system requirements, but Turbotax crashes on me three times during this process. Just freezes up and never comes back to life, or simply crashes completely with no error messages or anything. Fine. But this program is also riddled with errors and bugs. As an S-Corp I need to enter the salary I paid my officers (just me), but Turbotax won't allow me because the program believes I don't need to, having grossed less than $250,000 in sales. So I find the line in forms and manually change it. Fine. On doing my state return, I'm finally asked about the 2020 EIDL Advance business grants, and mark that I received a $1,000 grant that the state is counting as income. Then I close the program for a break, and return and have to pass this section again. The data is already saved for me, so I continue. On review I notice that my extra income is marked as $2,000, not $1,000. So I hit the review process, and once again go over that section confirming it only reads $1,000. But now my extra income is listed as $3,000. Fine. It seems like the program is adding an extra line every time I pass that section, so I go into forms and manually remove the extra lines. I used this program to try and save time and money using an accountant to file, as I've always personally prepared my tax returns. I will not make that mistake next year.
Date published: 2021-03-06
Rated 1 out of 5 by from Cannot e-file amended 1065. Had to amend a 1065. Cannot e-file the 1065x. Clicked on "File by mail" but what is the mailing address for the IRS service center?
Date published: 2021-03-06
Rated 5 out of 5 by from Awesome I have used Turbo Tax for a long time, and I am very please with the program. It is very easy to use.
Date published: 2021-03-06
Rated 5 out of 5 by from Speaking with a live person is very helpful. This is a great product and the CPA that assisted me was wonderful.
Date published: 2021-03-06
Rated 4 out of 5 by from Easy to use and Helpful experts I needed support on a subject and was able to navigate with they help.
Date published: 2021-03-06
Rated 4 out of 5 by from Turbo tax is ok I filed my return and it's been rejected 3 times not happy
Date published: 2021-03-06
Rated 5 out of 5 by from Have used Turbo Tax for 10 years now and it makes Did not contact live experts it was not necessary this year
Date published: 2021-03-06
Rated 5 out of 5 by from Doing Taxes are a delight using Turbo Tax Online I've been using this service for several years and I have to say it's easy to follow and if in doubt there is always help at your fingertips. Doing taxes is quite stressful, just to get started, but TurboTax is friendly enough for me to keep on coming back each year to do this dreaded task! Lol
Date published: 2021-03-06
Rated 5 out of 5 by from ELLEN friendly and professional made it EASY THANK YOU , Its is fun and easy. Retrieve all documents and a professional ready to HELP!
Date published: 2021-03-06
Rated 5 out of 5 by from wont do it any other way!!! Had the pleasure of speaking with two very experience women. They were beyond graces. I said it before and I'll say it again; "I will never do my taxes anywhere else. TurboTax is ride or die.
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 9926