TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from 3 stars this yr. Previous yrs were 5 star service Had multiple issues screen sharing this year. The issues was mostly on Intuits end-considering they hired a lot of likely old and tech-inexperienced new CPA's due to Covid. I had to wait over a week just to get a tax review appointment- which I wasn't even able to screen share with them. Afterwards, I kept getting transferred to all the wrong people on the phone. Last guy I spoke with didn't even have enthusiasm in helping. If you hate your job, just quit. You'd be doing yourself and everyone else a favor. I got frustrated and just did whatever corrections I saw fit and sent in my taxes. Prior years I had EXTREMELY better service. This year was highly disappointing. I'll still continue to do taxes with Turbotax, but wow, what a let down.
Date published: 2021-02-28
Rated 5 out of 5 by from Super Easy to Use I have been using Turbo Tax for several years and I love it!
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is great! Thanks it was easy and the live help was great! Way to go
Date published: 2021-02-28
Rated 2 out of 5 by from turbo Tax is so so confusing. It list banking institutions from previous year, but they all have to be deleted because the new numbers are not entered. A new field with the same institution is created instead. Also, when Turbo tax downloads the information from those institutions should be displayed and they are not.
Date published: 2021-02-28
Rated 5 out of 5 by from Used TT for several years I always use TT because it works well, is pretty easy to fill out, and handles e-filing for me.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy and quick Very simple to use and helpful with questions for tax situations
Date published: 2021-02-28
Rated 3 out of 5 by from Too Slow response time is too slow ?????????????? @@@@@@@@@@@
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Ease of Use My family has used Turbo Tax for a few years. We like that they have special offers for us Military families! The website is also very user friendly and the import functions are extremely handy!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is very easy Have been using it for years with no complaint without any problems. Hope to use it many more.
Date published: 2021-02-28
Rated 5 out of 5 by from Great! Very easy to use this product is for dummies like me. Thank you!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9915
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from 3 stars this yr. Previous yrs were 5 star service Had multiple issues screen sharing this year. The issues was mostly on Intuits end-considering they hired a lot of likely old and tech-inexperienced new CPA's due to Covid. I had to wait over a week just to get a tax review appointment- which I wasn't even able to screen share with them. Afterwards, I kept getting transferred to all the wrong people on the phone. Last guy I spoke with didn't even have enthusiasm in helping. If you hate your job, just quit. You'd be doing yourself and everyone else a favor. I got frustrated and just did whatever corrections I saw fit and sent in my taxes. Prior years I had EXTREMELY better service. This year was highly disappointing. I'll still continue to do taxes with Turbotax, but wow, what a let down.
Date published: 2021-02-28
Rated 5 out of 5 by from Super Easy to Use I have been using Turbo Tax for several years and I love it!
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is great! Thanks it was easy and the live help was great! Way to go
Date published: 2021-02-28
Rated 2 out of 5 by from turbo Tax is so so confusing. It list banking institutions from previous year, but they all have to be deleted because the new numbers are not entered. A new field with the same institution is created instead. Also, when Turbo tax downloads the information from those institutions should be displayed and they are not.
Date published: 2021-02-28
Rated 5 out of 5 by from Used TT for several years I always use TT because it works well, is pretty easy to fill out, and handles e-filing for me.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy and quick Very simple to use and helpful with questions for tax situations
Date published: 2021-02-28
Rated 3 out of 5 by from Too Slow response time is too slow ?????????????? @@@@@@@@@@@
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Ease of Use My family has used Turbo Tax for a few years. We like that they have special offers for us Military families! The website is also very user friendly and the import functions are extremely handy!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is very easy Have been using it for years with no complaint without any problems. Hope to use it many more.
Date published: 2021-02-28
Rated 5 out of 5 by from Great! Very easy to use this product is for dummies like me. Thank you!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9915