TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281609 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from TurboTax is Great but Misleading It was very easy to file my taxes; However, this tool is extremely misleading with regards to what you'll be expected to pay upon filing. Even simple requests such as HSA contributions disqualify you from free filing. Caveats like these are not well communicated until the final step of filing your taxes. Additionally when trying to pay for the service, choosing to deduct from your taxes will result in an extra charge. Again this charge is not well communicated when selecting this option.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome Turbo Tax is user friendly. It guides you through each step.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax is easy to use Have been using Turbo Tax for several years, and it's ease of use is why. It walks you through the whole process and is very helpful when I have questions.
Date published: 2021-02-28
Rated 1 out of 5 by from Rejection every time For two years in a row, using turbo tax has caused my tax returns to be completed incorrectly and was rejected by the IRS.
Date published: 2021-02-28
Rated 2 out of 5 by from The customer service is awful I paid for the turbotax live deluxe version as I thought it would help make the process easier, but really it was a waste of money. There were multiple occasions when I would ask a question to a live agent, only to wait in line for 20-30 minutes before an agent would contact me. Once the agent did respond, I would again have to wait as they had to look up information because they didn't know the answer or they would just end the chat/phone call, in which I would have to get back in line and wait another 20-30 minutes. The description was also very misleading as it stated that a CPA or tax expert would do a final review, but instead it was just a generated review. Overall, the live version in my opinion was a waste of money and I was very disappointed. The only reason I use turbotax is because filing is much simpler as information from the previous year is carried over, but next year I will being opting for the free version.
Date published: 2021-02-28
Rated 5 out of 5 by from Turtotax awesome and fast I very much enjoyed this site! Very fast and secure would recommend to others.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome! Very simple & easy, I decided to do this route to save being around people
Date published: 2021-02-28
Rated 4 out of 5 by from Makes it easy Simple and takes you step by step. Thankful my dad has used this!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax makes filing tax returns so easy. Even with a lot of information to enter, it only took me a couple of hours.
Date published: 2021-02-28
Rated 5 out of 5 by from User Friendly The program is user friendly and the retrieval feature of all the necessary documents to automatically fill in the proper forms is great! Thanks!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9913
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax is Great but Misleading It was very easy to file my taxes; However, this tool is extremely misleading with regards to what you'll be expected to pay upon filing. Even simple requests such as HSA contributions disqualify you from free filing. Caveats like these are not well communicated until the final step of filing your taxes. Additionally when trying to pay for the service, choosing to deduct from your taxes will result in an extra charge. Again this charge is not well communicated when selecting this option.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome Turbo Tax is user friendly. It guides you through each step.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax is easy to use Have been using Turbo Tax for several years, and it's ease of use is why. It walks you through the whole process and is very helpful when I have questions.
Date published: 2021-02-28
Rated 1 out of 5 by from Rejection every time For two years in a row, using turbo tax has caused my tax returns to be completed incorrectly and was rejected by the IRS.
Date published: 2021-02-28
Rated 2 out of 5 by from The customer service is awful I paid for the turbotax live deluxe version as I thought it would help make the process easier, but really it was a waste of money. There were multiple occasions when I would ask a question to a live agent, only to wait in line for 20-30 minutes before an agent would contact me. Once the agent did respond, I would again have to wait as they had to look up information because they didn't know the answer or they would just end the chat/phone call, in which I would have to get back in line and wait another 20-30 minutes. The description was also very misleading as it stated that a CPA or tax expert would do a final review, but instead it was just a generated review. Overall, the live version in my opinion was a waste of money and I was very disappointed. The only reason I use turbotax is because filing is much simpler as information from the previous year is carried over, but next year I will being opting for the free version.
Date published: 2021-02-28
Rated 5 out of 5 by from Turtotax awesome and fast I very much enjoyed this site! Very fast and secure would recommend to others.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome! Very simple & easy, I decided to do this route to save being around people
Date published: 2021-02-28
Rated 4 out of 5 by from Makes it easy Simple and takes you step by step. Thankful my dad has used this!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax makes filing tax returns so easy. Even with a lot of information to enter, it only took me a couple of hours.
Date published: 2021-02-28
Rated 5 out of 5 by from User Friendly The program is user friendly and the retrieval feature of all the necessary documents to automatically fill in the proper forms is great! Thanks!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9913