TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great and Easy to use! Very easy to use and fair cost. I have used Turbo Tax 7 years now.
Date published: 2023-02-25
Rated 5 out of 5 by from turbo tax is awesome! I love using turbo tax because they keep up with the ever changing laws and always have my prior info handy, its great!
Date published: 2023-02-25
Rated 1 out of 5 by from Absolutely terrible system and customer service I spent hours trying to file via multiple payment methods and devices to no avail and about 2 1/2 hours on with Customer Service who again couldn't figure out why their system wouldn't accept the return. Horrible experience.
Date published: 2023-02-25
Rated 5 out of 5 by from Excellent product Easy to navigate made all the calculations for me is a breeze to fill out and file my taxes
Date published: 2023-02-25
Rated 5 out of 5 by from Awesome experience with my Turbo Tax expert! Josh was incredible. I had a very complex tax year in 2022 and he Josh was unbelievably helpful and patient, reviewing multiple sections of the filing with me and double checking that my entries were correct. I would not attempt to do my taxes without the help of their advisors now and feel better knowing they will assist if I get audited.
Date published: 2023-02-25
Rated 3 out of 5 by from Turbo tax worked well but the updates failed many TurboTax the program worked quite well. Quite often it would want to update the program and these updates failed quite often TurboTax will not continue. The only way I could get TurboTax running again was to download the program again and reinstall it. This was quite frustrating. If it happens again next year I will no longer be purchasing TurboTax. I have been using TurboTax for various years and this is the only year I've encountered that the problem. My sister has the same version of TurboTax and had the exact same problem I did on a different computer.
Date published: 2023-02-25
Rated 1 out of 5 by from They said Free for simple return This was supposed to be free. They said free simple filing, and they made me pay.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax Live Expert It was great. A few tough challenges But Nancy figured it out. Happy with the result.
Date published: 2023-02-25
Rated 3 out of 5 by from Waste of time Computers suck, would not take my bank info for direct deposit now I gotta wait on a check after being on phone for over an hour and trying every different way possible thsts why this way sucks
Date published: 2023-02-25
Rated 4 out of 5 by from Tax Season Thank you this is truly all wanted to say thank you
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9909
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great and Easy to use! Very easy to use and fair cost. I have used Turbo Tax 7 years now.
Date published: 2023-02-25
Rated 5 out of 5 by from turbo tax is awesome! I love using turbo tax because they keep up with the ever changing laws and always have my prior info handy, its great!
Date published: 2023-02-25
Rated 1 out of 5 by from Absolutely terrible system and customer service I spent hours trying to file via multiple payment methods and devices to no avail and about 2 1/2 hours on with Customer Service who again couldn't figure out why their system wouldn't accept the return. Horrible experience.
Date published: 2023-02-25
Rated 5 out of 5 by from Excellent product Easy to navigate made all the calculations for me is a breeze to fill out and file my taxes
Date published: 2023-02-25
Rated 5 out of 5 by from Awesome experience with my Turbo Tax expert! Josh was incredible. I had a very complex tax year in 2022 and he Josh was unbelievably helpful and patient, reviewing multiple sections of the filing with me and double checking that my entries were correct. I would not attempt to do my taxes without the help of their advisors now and feel better knowing they will assist if I get audited.
Date published: 2023-02-25
Rated 3 out of 5 by from Turbo tax worked well but the updates failed many TurboTax the program worked quite well. Quite often it would want to update the program and these updates failed quite often TurboTax will not continue. The only way I could get TurboTax running again was to download the program again and reinstall it. This was quite frustrating. If it happens again next year I will no longer be purchasing TurboTax. I have been using TurboTax for various years and this is the only year I've encountered that the problem. My sister has the same version of TurboTax and had the exact same problem I did on a different computer.
Date published: 2023-02-25
Rated 1 out of 5 by from They said Free for simple return This was supposed to be free. They said free simple filing, and they made me pay.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax Live Expert It was great. A few tough challenges But Nancy figured it out. Happy with the result.
Date published: 2023-02-25
Rated 3 out of 5 by from Waste of time Computers suck, would not take my bank info for direct deposit now I gotta wait on a check after being on phone for over an hour and trying every different way possible thsts why this way sucks
Date published: 2023-02-25
Rated 4 out of 5 by from Tax Season Thank you this is truly all wanted to say thank you
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9909