TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from ROTH IRA SECTION POOR ROTH IRA language is not sufficiently precise and detailed, considering the complexities of the rules. HELP is usually either unrelated to the question at hand, off topic, or not complete enough.
Date published: 2022-10-17
Rated 4 out of 5 by from Easy, BUT ... TurboTax is relatively easy to use, BUT if you have a very complicated return, as I do, it can get very confusing, especially if it finds errors on worksheets and you have no idea how to fix them. When errors are encountered, it should give you MUCH MORE explanation as to what it is looking for, or why it is an error.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax has helped me a lot !!! I always get help when i asked the c/s personnel is great
Date published: 2022-10-17
Rated 5 out of 5 by from Been using it for years There is nothing fun about doing taxes. Turbotax eases the pain!
Date published: 2022-10-17
Rated 4 out of 5 by from TurboTax is helpful! TurboTax makes doing your own taxes not too painful, and the step-by-step methods are easy to follow. The "learn more here" links are not always as informative or clarifying as I would have liked.
Date published: 2022-10-17
Rated 5 out of 5 by from Easy to uae The process was understandable .Helped to reduce stress and time
Date published: 2022-10-17
Rated 1 out of 5 by from Very Disappointed with 2021 TurboTax Premier Very disappointed with your 2021 product. It kept crashing and would not load any of my Charity deductions from your own online product ItsDeductible. Also, it wouldn't allow me to purchase your Audit Protection, just presenting "blank screen" when selected. Same problem with trying to purchase CA State filing and had to waste time calling your service center to purchase the ability to e-file the state return. Finally, the ultimate insult was that it took me 3-times to actually file both the Federal & CA State returns because of some bogus "were experiencing internet transmission problems... Try to see if it worked in an hour" message from your software! I am on a 1GB Cable internet connection and everything works great, EXCEPT YOUR SOFTWARE. I have never had these issues with any of your products over the last 5+ years and I am seriously considering a different service for my next years tax needs because of all of these issues.
Date published: 2022-10-17
Rated 1 out of 5 by from It's terrible It doesn't work well at all, It rejected many times even entering correct info
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax is a Great Tool! The features offered with TurboTax are very efficient and useful, I love the TurboTax software.
Date published: 2022-10-17
Rated 5 out of 5 by from Thank you! I spoke with a tax specialist over the phone, Pat. She was knowledgable, obviously happy to help, and kind. She reminded me of my college advisor actually!
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 100
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from ROTH IRA SECTION POOR ROTH IRA language is not sufficiently precise and detailed, considering the complexities of the rules. HELP is usually either unrelated to the question at hand, off topic, or not complete enough.
Date published: 2022-10-17
Rated 4 out of 5 by from Easy, BUT ... TurboTax is relatively easy to use, BUT if you have a very complicated return, as I do, it can get very confusing, especially if it finds errors on worksheets and you have no idea how to fix them. When errors are encountered, it should give you MUCH MORE explanation as to what it is looking for, or why it is an error.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax has helped me a lot !!! I always get help when i asked the c/s personnel is great
Date published: 2022-10-17
Rated 5 out of 5 by from Been using it for years There is nothing fun about doing taxes. Turbotax eases the pain!
Date published: 2022-10-17
Rated 4 out of 5 by from TurboTax is helpful! TurboTax makes doing your own taxes not too painful, and the step-by-step methods are easy to follow. The "learn more here" links are not always as informative or clarifying as I would have liked.
Date published: 2022-10-17
Rated 5 out of 5 by from Easy to uae The process was understandable .Helped to reduce stress and time
Date published: 2022-10-17
Rated 1 out of 5 by from Very Disappointed with 2021 TurboTax Premier Very disappointed with your 2021 product. It kept crashing and would not load any of my Charity deductions from your own online product ItsDeductible. Also, it wouldn't allow me to purchase your Audit Protection, just presenting "blank screen" when selected. Same problem with trying to purchase CA State filing and had to waste time calling your service center to purchase the ability to e-file the state return. Finally, the ultimate insult was that it took me 3-times to actually file both the Federal & CA State returns because of some bogus "were experiencing internet transmission problems... Try to see if it worked in an hour" message from your software! I am on a 1GB Cable internet connection and everything works great, EXCEPT YOUR SOFTWARE. I have never had these issues with any of your products over the last 5+ years and I am seriously considering a different service for my next years tax needs because of all of these issues.
Date published: 2022-10-17
Rated 1 out of 5 by from It's terrible It doesn't work well at all, It rejected many times even entering correct info
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax is a Great Tool! The features offered with TurboTax are very efficient and useful, I love the TurboTax software.
Date published: 2022-10-17
Rated 5 out of 5 by from Thank you! I spoke with a tax specialist over the phone, Pat. She was knowledgable, obviously happy to help, and kind. She reminded me of my college advisor actually!
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 100