TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from I really like TurboTax, but......... I have used TurboTax for a number of years, and most of the time when I have something new come up, I can find the answer within TurboTax. This return, however, was prepared using the Home and Business edition....and I had to deal with the sale of a rental property in another state. The process was really confusing for me, even though I did a lot of research online and in Turbotax. It wasn't really clear where to report the sale, how to report it, and some of the background that was required to determine Capital Gains. I even had a problem finding where to report the data on the 1099-S form I received from the sale. Maybe the confusion was all on my part, but when I searched issues I found that other filers had similar problems. Thanks for a good product, however...
Date published: 2022-03-29
Rated 5 out of 5 by from Only service I will use! They always guide me thru each years steps, for the best outcome for me. Love this service.
Date published: 2022-03-29
Rated 3 out of 5 by from Turbo tax software could use some improvement. I think the help portion of Turbo Tax needs improvement. I find it difficult to skip around in the fax forms to places that I need to "check errors" . That tool is not helpful at all when you have a fair amount of 1099's that you have to go through. Specifically on non-taxable interest, the 1099 doesn't tell me why is non-taxed and turbo tax needs a reason it is not taxable interest.
Date published: 2022-03-29
Rated 1 out of 5 by from Too annoying and small letter fees.... $39 to deduct your other SUPER high fees from my return... come on now... If I wasn't so busy I'd switch vendors and start all over
Date published: 2022-03-29
Rated 5 out of 5 by from Amazing I've been using TurboTax for years and they are absolutely amazing. 10/10. Simple.
Date published: 2022-03-29
Rated 5 out of 5 by from Awesome Easy simple and doing again next year, and the people are helpful.
Date published: 2022-03-29
Rated 4 out of 5 by from Reliable company Turbo tax has been my tax preparation company for 8 years. They make it easy and convenient to file
Date published: 2022-03-29
Rated 5 out of 5 by from This was a life saver My wife and I had a very complicated year in 2021 (sold a house, bought a house, had a kid, changed jobs, collected state disability) which was a little too much for us to process on our own. So we turned to the live experts and had them do the return for us. With a new infant and the lack of sleep we already get, this saved us a lot of time and headache!
Date published: 2022-03-29
Rated 5 out of 5 by from Great help available I chose Turbo Tax because I could get help with some new income and deductions that were unfamiliar to me. The live help was gracious and competent.
Date published: 2022-03-29
Rated 4 out of 5 by from Turbo Tax you could get it done It is pretty easy. However, double checking everything and why it needs to be done is suggested. They tell you to do things that are not needed sometimes.
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 9885
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from I really like TurboTax, but......... I have used TurboTax for a number of years, and most of the time when I have something new come up, I can find the answer within TurboTax. This return, however, was prepared using the Home and Business edition....and I had to deal with the sale of a rental property in another state. The process was really confusing for me, even though I did a lot of research online and in Turbotax. It wasn't really clear where to report the sale, how to report it, and some of the background that was required to determine Capital Gains. I even had a problem finding where to report the data on the 1099-S form I received from the sale. Maybe the confusion was all on my part, but when I searched issues I found that other filers had similar problems. Thanks for a good product, however...
Date published: 2022-03-29
Rated 5 out of 5 by from Only service I will use! They always guide me thru each years steps, for the best outcome for me. Love this service.
Date published: 2022-03-29
Rated 3 out of 5 by from Turbo tax software could use some improvement. I think the help portion of Turbo Tax needs improvement. I find it difficult to skip around in the fax forms to places that I need to "check errors" . That tool is not helpful at all when you have a fair amount of 1099's that you have to go through. Specifically on non-taxable interest, the 1099 doesn't tell me why is non-taxed and turbo tax needs a reason it is not taxable interest.
Date published: 2022-03-29
Rated 1 out of 5 by from Too annoying and small letter fees.... $39 to deduct your other SUPER high fees from my return... come on now... If I wasn't so busy I'd switch vendors and start all over
Date published: 2022-03-29
Rated 5 out of 5 by from Amazing I've been using TurboTax for years and they are absolutely amazing. 10/10. Simple.
Date published: 2022-03-29
Rated 5 out of 5 by from Awesome Easy simple and doing again next year, and the people are helpful.
Date published: 2022-03-29
Rated 4 out of 5 by from Reliable company Turbo tax has been my tax preparation company for 8 years. They make it easy and convenient to file
Date published: 2022-03-29
Rated 5 out of 5 by from This was a life saver My wife and I had a very complicated year in 2021 (sold a house, bought a house, had a kid, changed jobs, collected state disability) which was a little too much for us to process on our own. So we turned to the live experts and had them do the return for us. With a new infant and the lack of sleep we already get, this saved us a lot of time and headache!
Date published: 2022-03-29
Rated 5 out of 5 by from Great help available I chose Turbo Tax because I could get help with some new income and deductions that were unfamiliar to me. The live help was gracious and competent.
Date published: 2022-03-29
Rated 4 out of 5 by from Turbo Tax you could get it done It is pretty easy. However, double checking everything and why it needs to be done is suggested. They tell you to do things that are not needed sometimes.
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 9885