TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is Awesome. We have utilized Turbtax for individual and business for years and have had no difficulties. The guides, hints, and tips create a smooth tax process every year.
Date published: 2021-09-30
Rated 5 out of 5 by from Easy To Use I have used TT for the past 4 years and it has been great.
Date published: 2021-09-30
Rated 5 out of 5 by from Actual tax professionals will help! I was using Turbo Tax but did not know how to figure out the cost basis for noncovered shares. I was about to make an appointment with a local tax service, but decided to call Turbo Tax customer service first. I was surprised when the rep said he would transfer me to a tax expert and I was actually transferred to a real live tax professional, and we were able to have a full-on discussion and I never felt rushed. Liz was knowledgeable, friendly, attentive as I explained my situation, and truly happy to help me. She thoroughly explained what I needed to know and I felt confident finishing my taxes on Turbo Tax. Additionally, our call dropped at one point but I was able to call TT back and they reconnected me with her. I was really impressed that TT really backs up their product with live tax experts!
Date published: 2021-09-30
Rated 2 out of 5 by from Too many glitches Had to use 2019 as well and all kind of glitches with that version. WAY TOO long on phone w/person who ended up transferring me after not knowing anything for half hour. "Glitches if 2 versions on same PC"- per support REALLY??
Date published: 2021-09-30
Rated 5 out of 5 by from TurboTax Live was a Breeze! I'm a longtime TurboTax user and decided to give TurboTax Live a try this year. It did not disappoint! Live was very effortless after getting all of the documents uploaded. Well worth the small extra cost and will be using this going forward!
Date published: 2021-09-30
Rated 5 out of 5 by from Easy to Use Makes it very easy to do taxes, I’m happy with how user friendly it is
Date published: 2021-09-30
Rated 5 out of 5 by from Thankful for this Program I had some unusual tax issues this year (sold and bought a home, etc.) and tried to hire an accountant. Nobody could fit me in. I was able to get everything filed in a few hours' worth of work. Great.
Date published: 2021-09-30
Rated 1 out of 5 by from not easy at all My experience was awful with turbo tax. Will NOT use again!
Date published: 2021-09-30
Rated 1 out of 5 by from Completion is complicated and confusing I filled in all the info for electronic filing as before and info for direct deposit, then added the service for assistance with auditors. It didn't send or process. Checking with IRS it showed received, but it was not. Pulled up again found whenre more completion was needed and sent. It didn't go. Pulled up the third time months after due and completed final steps which looked like before, then it went. Whew, what a hassssssssel!
Date published: 2021-09-30
Rated 5 out of 5 by from Great Turbo Tax e-mail reminders Always great program info> easy> agents helpful and explain clearly.
Date published: 2021-09-30
All TurboTax® Offerings Reviews - Page 989
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome. We have utilized Turbtax for individual and business for years and have had no difficulties. The guides, hints, and tips create a smooth tax process every year.
Date published: 2021-09-30
Rated 5 out of 5 by from Easy To Use I have used TT for the past 4 years and it has been great.
Date published: 2021-09-30
Rated 5 out of 5 by from Actual tax professionals will help! I was using Turbo Tax but did not know how to figure out the cost basis for noncovered shares. I was about to make an appointment with a local tax service, but decided to call Turbo Tax customer service first. I was surprised when the rep said he would transfer me to a tax expert and I was actually transferred to a real live tax professional, and we were able to have a full-on discussion and I never felt rushed. Liz was knowledgeable, friendly, attentive as I explained my situation, and truly happy to help me. She thoroughly explained what I needed to know and I felt confident finishing my taxes on Turbo Tax. Additionally, our call dropped at one point but I was able to call TT back and they reconnected me with her. I was really impressed that TT really backs up their product with live tax experts!
Date published: 2021-09-30
Rated 2 out of 5 by from Too many glitches Had to use 2019 as well and all kind of glitches with that version. WAY TOO long on phone w/person who ended up transferring me after not knowing anything for half hour. "Glitches if 2 versions on same PC"- per support REALLY??
Date published: 2021-09-30
Rated 5 out of 5 by from TurboTax Live was a Breeze! I'm a longtime TurboTax user and decided to give TurboTax Live a try this year. It did not disappoint! Live was very effortless after getting all of the documents uploaded. Well worth the small extra cost and will be using this going forward!
Date published: 2021-09-30
Rated 5 out of 5 by from Easy to Use Makes it very easy to do taxes, I’m happy with how user friendly it is
Date published: 2021-09-30
Rated 5 out of 5 by from Thankful for this Program I had some unusual tax issues this year (sold and bought a home, etc.) and tried to hire an accountant. Nobody could fit me in. I was able to get everything filed in a few hours' worth of work. Great.
Date published: 2021-09-30
Rated 1 out of 5 by from not easy at all My experience was awful with turbo tax. Will NOT use again!
Date published: 2021-09-30
Rated 1 out of 5 by from Completion is complicated and confusing I filled in all the info for electronic filing as before and info for direct deposit, then added the service for assistance with auditors. It didn't send or process. Checking with IRS it showed received, but it was not. Pulled up again found whenre more completion was needed and sent. It didn't go. Pulled up the third time months after due and completed final steps which looked like before, then it went. Whew, what a hassssssssel!
Date published: 2021-09-30
Rated 5 out of 5 by from Great Turbo Tax e-mail reminders Always great program info> easy> agents helpful and explain clearly.
Date published: 2021-09-30
All TurboTax® Offerings Reviews - Page 989