TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from Kevin was awesome Kevin was awesome and really helpful. Called me back with the answer to my question
Date published: 2022-02-19
Rated 5 out of 5 by from AWESOME SERVICE They have helped me filing my taxes for the first time by myself SO EASY!!!
Date published: 2022-02-19
Rated 1 out of 5 by from Turbo Tax is horrible this year I have used Turbo Tax for many years and it's always been very user friendly and preparing my taxes has always been a breeze. Previously I've used the option to have Turbo Tax walk me through all the steps, and there are always clear explanations and instructions for what to enter. This year for the investment income portion, instead of the program actually walking me through everything, I had to manually click on edit and add the investment institutions. I also was unable to import my tax information directly from the institutions and had to manually enter everything. And yes, I was connected to the internet, no security software was blocking anything and I did all the updates prior to running the program. I had to do a partial resident file for Oregon state since I lived there for part of 2021, and I had to manually calculate my taxable income that I made on my investments while I lived there. Turbo tax did not do that for me. So I had to sit and figure out how much taxable income I made while I lived in Oregon for each of my investments. I have done a partial resident file for Oregon before and I've never had to calculate everything myself. I'm not sure what changes were made to Turbo Tax 2021, but they're terrible and I wouldn't recommend this to anyone.
Date published: 2022-02-19
Rated 3 out of 5 by from Turbo Tax Everything is easy to do. The only thing I don't like is that they make you upgrade when it's not necessary. I lost a big chunk of my federal refund due to all the charges they tacked on.
Date published: 2022-02-19
Rated 2 out of 5 by from This is reduntant I should not have to waste my time doing this ****!. The State and Federal Government already has all of my information!
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax Premium is great!! I am usually an awful person to be around when doing my taxes. Not with Turbo Tax. My husband really thanks you!!
Date published: 2022-02-19
Rated 2 out of 5 by from Turbo Tax Over Charges for small refunds I was not expecting to pay $208 for less than $1000 back.
Date published: 2022-02-19
Rated 5 out of 5 by from Worth The Money The Q& A is very helpful. I would recommend using that feature before calling a live expert. I also like the idea of having access to live experts during the year. It's a very inexpensive retainer.
Date published: 2022-02-19
Rated 5 out of 5 by from Helpful Very helpful............ ..........................
Date published: 2022-02-19
Rated 5 out of 5 by from turbo is the way to go I feel comfortable with my NOT simple returns!!!!!!!
Date published: 2022-02-19
All TurboTax® Offerings Reviews - Page 9879
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Kevin was awesome Kevin was awesome and really helpful. Called me back with the answer to my question
Date published: 2022-02-19
Rated 5 out of 5 by from AWESOME SERVICE They have helped me filing my taxes for the first time by myself SO EASY!!!
Date published: 2022-02-19
Rated 1 out of 5 by from Turbo Tax is horrible this year I have used Turbo Tax for many years and it's always been very user friendly and preparing my taxes has always been a breeze. Previously I've used the option to have Turbo Tax walk me through all the steps, and there are always clear explanations and instructions for what to enter. This year for the investment income portion, instead of the program actually walking me through everything, I had to manually click on edit and add the investment institutions. I also was unable to import my tax information directly from the institutions and had to manually enter everything. And yes, I was connected to the internet, no security software was blocking anything and I did all the updates prior to running the program. I had to do a partial resident file for Oregon state since I lived there for part of 2021, and I had to manually calculate my taxable income that I made on my investments while I lived there. Turbo tax did not do that for me. So I had to sit and figure out how much taxable income I made while I lived in Oregon for each of my investments. I have done a partial resident file for Oregon before and I've never had to calculate everything myself. I'm not sure what changes were made to Turbo Tax 2021, but they're terrible and I wouldn't recommend this to anyone.
Date published: 2022-02-19
Rated 3 out of 5 by from Turbo Tax Everything is easy to do. The only thing I don't like is that they make you upgrade when it's not necessary. I lost a big chunk of my federal refund due to all the charges they tacked on.
Date published: 2022-02-19
Rated 2 out of 5 by from This is reduntant I should not have to waste my time doing this ****!. The State and Federal Government already has all of my information!
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax Premium is great!! I am usually an awful person to be around when doing my taxes. Not with Turbo Tax. My husband really thanks you!!
Date published: 2022-02-19
Rated 2 out of 5 by from Turbo Tax Over Charges for small refunds I was not expecting to pay $208 for less than $1000 back.
Date published: 2022-02-19
Rated 5 out of 5 by from Worth The Money The Q& A is very helpful. I would recommend using that feature before calling a live expert. I also like the idea of having access to live experts during the year. It's a very inexpensive retainer.
Date published: 2022-02-19
Rated 5 out of 5 by from Helpful Very helpful............ ..........................
Date published: 2022-02-19
Rated 5 out of 5 by from turbo is the way to go I feel comfortable with my NOT simple returns!!!!!!!
Date published: 2022-02-19
All TurboTax® Offerings Reviews - Page 9879