TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Both times I received help with turbo tax I had two different agents help me on my turbo tax live chat--and they were so patient, quick, kind, and helpful. Really thankful for the first agent that really helped me organize everything. It was my first time using turbotax--I don't think I can use any other. so easy and quick :)
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax was awesome Easy to use and quite helpful. will definitely use again
Date published: 2021-05-16
Rated 5 out of 5 by from Being filing with Turbo for years I paid the fee but wont be able to talk to someone today. All booked up. I feel i need the refund
Date published: 2021-05-16
Rated 3 out of 5 by from Cash contribution error needs to be fixed !! Cash contribution error needs to be fixed !! Took me for ever to figure out how my return can be fixed
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Simple to Use and Awesome Turbo Tax was so easy to use, I could not believe it!
Date published: 2021-05-16
Rated 3 out of 5 by from Review fails to catch all errors The review is lacking in the area of Foreign Taxes and electronic filing of Form 8949. Still required mailing copies of forms.
Date published: 2021-05-16
Rated 4 out of 5 by from Fairly good but some rough spots I got the taxes done fairly smoothly but I can see you need some work. I don't know how you pass 508 compliance given the number of screens with tab issues. Have one of your QA guys go through the entire app without touching a mouse. Another frustration is how often I entered my name and address. For the payment step, for example, you would be fairly safe assuming my name and billing address are the same as the tax return I just filled out.
Date published: 2021-05-16
Rated 1 out of 5 by from outrageous fees for efiling! I liked TurboTax, but your fees for submission are outrageous. $25 to submit a tax return to the state? poor, considering how much I already paid for the software. And when I wanted to then print a paper copy / mail - how to do that is BURIED. The options are "efile" or "file later" --- you have suggested that the ONLY way to do it is efile. For a $0 pay / $0 refund situation, there is 0 value for me in paying money to submit!!!! POOR.
Date published: 2021-05-16
Rated 5 out of 5 by from Great product Very simple to use and quick - takes you through all the steps very easily
Date published: 2021-05-16
Rated 4 out of 5 by from Easy to use! Easy to use....once you have it downloaded properly. Was unable to use it or access it on my Mac and had trouble finding a solution, had to use a different laptop- that had Windows.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 988
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Both times I received help with turbo tax I had two different agents help me on my turbo tax live chat--and they were so patient, quick, kind, and helpful. Really thankful for the first agent that really helped me organize everything. It was my first time using turbotax--I don't think I can use any other. so easy and quick :)
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax was awesome Easy to use and quite helpful. will definitely use again
Date published: 2021-05-16
Rated 5 out of 5 by from Being filing with Turbo for years I paid the fee but wont be able to talk to someone today. All booked up. I feel i need the refund
Date published: 2021-05-16
Rated 3 out of 5 by from Cash contribution error needs to be fixed !! Cash contribution error needs to be fixed !! Took me for ever to figure out how my return can be fixed
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Simple to Use and Awesome Turbo Tax was so easy to use, I could not believe it!
Date published: 2021-05-16
Rated 3 out of 5 by from Review fails to catch all errors The review is lacking in the area of Foreign Taxes and electronic filing of Form 8949. Still required mailing copies of forms.
Date published: 2021-05-16
Rated 4 out of 5 by from Fairly good but some rough spots I got the taxes done fairly smoothly but I can see you need some work. I don't know how you pass 508 compliance given the number of screens with tab issues. Have one of your QA guys go through the entire app without touching a mouse. Another frustration is how often I entered my name and address. For the payment step, for example, you would be fairly safe assuming my name and billing address are the same as the tax return I just filled out.
Date published: 2021-05-16
Rated 1 out of 5 by from outrageous fees for efiling! I liked TurboTax, but your fees for submission are outrageous. $25 to submit a tax return to the state? poor, considering how much I already paid for the software. And when I wanted to then print a paper copy / mail - how to do that is BURIED. The options are "efile" or "file later" --- you have suggested that the ONLY way to do it is efile. For a $0 pay / $0 refund situation, there is 0 value for me in paying money to submit!!!! POOR.
Date published: 2021-05-16
Rated 5 out of 5 by from Great product Very simple to use and quick - takes you through all the steps very easily
Date published: 2021-05-16
Rated 4 out of 5 by from Easy to use! Easy to use....once you have it downloaded properly. Was unable to use it or access it on my Mac and had trouble finding a solution, had to use a different laptop- that had Windows.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 988