TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Turbo tax is great up to a point Everything went well until I got to the point where I was to e file Since I was using the standard deduction I didn't see any need to buy audit protection to file the state return and choose to pay with my credit card. you then asked for account info already on file and I couldn't remember any of the stuff related to my prior account and spent 35 minutes on the phone with your service folks until I was turned over to Katy in Florida and she helped very patiently (I'm 86 and not very computer savy) and walked me through the process required to set up a new account and pay with mt credit card. GOD BLESS HER!!!
Date published: 2023-02-25
Rated 5 out of 5 by from TurboTax is great! Lizabeth was very helpful! Lizabeth answered all questions I had on my return and explained everything very well.
Date published: 2023-02-25
Rated 5 out of 5 by from Easy navigation using turbo tax was easy and simple. very detailed questions, easy to answer.
Date published: 2023-02-25
Rated 4 out of 5 by from Turbo Tax is Good Ive been using Turbo Tax for 25+ years and have had minimal issues. Getting to the entities to import documents takes a bit of effort if you and your partner have separate accounts at the same vendor; requires you to basically sign out of turbotax and restart the log in process with the vendor. Not a major issue but caveat emptor.
Date published: 2023-02-25
Rated 1 out of 5 by from try to upsell they try to sell you tons of stuff and its very annoying
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo tax is exelent The live expert that helped me was great!! It took some time to solve the problem but he was very helpful solving my problem.
Date published: 2023-02-25
Rated 5 out of 5 by from easy to use I had no trouble with using Turbo tax. The instructions were very clear.
Date published: 2023-02-25
Rated 5 out of 5 by from Super Easy to Use it was clear and easy to use - i liked that the directions were easy and quick to use
Date published: 2023-02-25
Rated 5 out of 5 by from Best Long Term Relationship This is a long-term relationship. I can always count on Turbo Tax to guide me through the nuances of each tax year - including a mid-year, out-of-state move. They make everything easy. All you need is to have all of your documents ready, and sometimes that isn't even necessary as most forms can be digitally transferred. Efficiency at its best!
Date published: 2023-02-25
Rated 4 out of 5 by from Great for the price. I've been using TurboTax for many years. Every step includes a detailed explanation if needed, and with a little sense of humor. No one likes to do their taxes and each year I'm confident it will find any deduction or credit, ensuring I get 100% to which I qualify. Thanks TurboTax!
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9862
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax is great up to a point Everything went well until I got to the point where I was to e file Since I was using the standard deduction I didn't see any need to buy audit protection to file the state return and choose to pay with my credit card. you then asked for account info already on file and I couldn't remember any of the stuff related to my prior account and spent 35 minutes on the phone with your service folks until I was turned over to Katy in Florida and she helped very patiently (I'm 86 and not very computer savy) and walked me through the process required to set up a new account and pay with mt credit card. GOD BLESS HER!!!
Date published: 2023-02-25
Rated 5 out of 5 by from TurboTax is great! Lizabeth was very helpful! Lizabeth answered all questions I had on my return and explained everything very well.
Date published: 2023-02-25
Rated 5 out of 5 by from Easy navigation using turbo tax was easy and simple. very detailed questions, easy to answer.
Date published: 2023-02-25
Rated 4 out of 5 by from Turbo Tax is Good Ive been using Turbo Tax for 25+ years and have had minimal issues. Getting to the entities to import documents takes a bit of effort if you and your partner have separate accounts at the same vendor; requires you to basically sign out of turbotax and restart the log in process with the vendor. Not a major issue but caveat emptor.
Date published: 2023-02-25
Rated 1 out of 5 by from try to upsell they try to sell you tons of stuff and its very annoying
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo tax is exelent The live expert that helped me was great!! It took some time to solve the problem but he was very helpful solving my problem.
Date published: 2023-02-25
Rated 5 out of 5 by from easy to use I had no trouble with using Turbo tax. The instructions were very clear.
Date published: 2023-02-25
Rated 5 out of 5 by from Super Easy to Use it was clear and easy to use - i liked that the directions were easy and quick to use
Date published: 2023-02-25
Rated 5 out of 5 by from Best Long Term Relationship This is a long-term relationship. I can always count on Turbo Tax to guide me through the nuances of each tax year - including a mid-year, out-of-state move. They make everything easy. All you need is to have all of your documents ready, and sometimes that isn't even necessary as most forms can be digitally transferred. Efficiency at its best!
Date published: 2023-02-25
Rated 4 out of 5 by from Great for the price. I've been using TurboTax for many years. Every step includes a detailed explanation if needed, and with a little sense of humor. No one likes to do their taxes and each year I'm confident it will find any deduction or credit, ensuring I get 100% to which I qualify. Thanks TurboTax!
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9862