TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from BEWARE OF HIDDEN FEES (still "good" service) Their computerized system is very easy and fast. Anyone can fill it out with no help from an "expert" I was charged a hidden fee for using the TurboTax deluxe by talking on the phone with an expert. I was only on the phone for 10 minutes and they only said like 3-4 words the entire time. It was my fault for not reading through every little fine print detail but was not expected as I heard filling it out through turbo tax was free. I'm a service member and didn't expect that to happen. Overall I was satisfied but a little disappointed as they got a bit extra cash from me without me acknowledging it. Lesson learned will recommend to others.
Date published: 2022-02-19
Rated 5 out of 5 by from Very Helpful Couldn't be an easier, faster way to do taxes. Fantastic
Date published: 2022-02-19
Rated 3 out of 5 by from Its ok, but!!!!!! Too many questions about this and that, that the average person doesn't understand. Alot of back and forth on a particular item and one can't get past it. There is no option to really say what something is. If it doesn't fit your little box, well it doesn't get explained properly and can give the wrong answer or impression. Need more flexibility.
Date published: 2022-02-19
Rated 2 out of 5 by from Not a fan Turbo Tax makes you think you can file your return for free, but as you enter more information they add on $154 in services when you go to e-file. I think there are better option out there rather than pay $200 for services you don't use.
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax is Great I have used Turbo Tax for years now and trust it. Very easy to use.
Date published: 2022-02-19
Rated 5 out of 5 by from Return Customer I have used Turbo Tax for years. It makes doing my taxes easy.
Date published: 2022-02-19
Rated 3 out of 5 by from Fairly easy to use I had some troubles inputting some necessary forms that were made difficult. Also paying 226 dollars to primarily do the taxes myself and then pay that fee to answer a singular question that arose from difficulty with the app is not ideal. The Tax Expert Rebecca that helped me was great, but it was a hassle just to get to her. The "Live Chat" was pointless and answered 0 of my tax questions.
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo tax is great Turbotax made the filing of my taxes less stressful. And gave me confidence that I received all credits that was due to me.
Date published: 2022-02-19
Rated 3 out of 5 by from Good Is a good tax services. It has help me over years.
Date published: 2022-02-19
Rated 4 out of 5 by from Review It was easy..........................................
Date published: 2022-02-19
All TurboTax® Offerings Reviews - Page 9839
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from BEWARE OF HIDDEN FEES (still "good" service) Their computerized system is very easy and fast. Anyone can fill it out with no help from an "expert" I was charged a hidden fee for using the TurboTax deluxe by talking on the phone with an expert. I was only on the phone for 10 minutes and they only said like 3-4 words the entire time. It was my fault for not reading through every little fine print detail but was not expected as I heard filling it out through turbo tax was free. I'm a service member and didn't expect that to happen. Overall I was satisfied but a little disappointed as they got a bit extra cash from me without me acknowledging it. Lesson learned will recommend to others.
Date published: 2022-02-19
Rated 5 out of 5 by from Very Helpful Couldn't be an easier, faster way to do taxes. Fantastic
Date published: 2022-02-19
Rated 3 out of 5 by from Its ok, but!!!!!! Too many questions about this and that, that the average person doesn't understand. Alot of back and forth on a particular item and one can't get past it. There is no option to really say what something is. If it doesn't fit your little box, well it doesn't get explained properly and can give the wrong answer or impression. Need more flexibility.
Date published: 2022-02-19
Rated 2 out of 5 by from Not a fan Turbo Tax makes you think you can file your return for free, but as you enter more information they add on $154 in services when you go to e-file. I think there are better option out there rather than pay $200 for services you don't use.
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax is Great I have used Turbo Tax for years now and trust it. Very easy to use.
Date published: 2022-02-19
Rated 5 out of 5 by from Return Customer I have used Turbo Tax for years. It makes doing my taxes easy.
Date published: 2022-02-19
Rated 3 out of 5 by from Fairly easy to use I had some troubles inputting some necessary forms that were made difficult. Also paying 226 dollars to primarily do the taxes myself and then pay that fee to answer a singular question that arose from difficulty with the app is not ideal. The Tax Expert Rebecca that helped me was great, but it was a hassle just to get to her. The "Live Chat" was pointless and answered 0 of my tax questions.
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo tax is great Turbotax made the filing of my taxes less stressful. And gave me confidence that I received all credits that was due to me.
Date published: 2022-02-19
Rated 3 out of 5 by from Good Is a good tax services. It has help me over years.
Date published: 2022-02-19
Rated 4 out of 5 by from Review It was easy..........................................
Date published: 2022-02-19
All TurboTax® Offerings Reviews - Page 9839