TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
Dixie Normous from
TurboTax is great
Always a long and slow process, but it is easy and free and gets the job done well. absolutely no complaints whatsoever.
Date published: 2022-02-27
Rated 5 out of 5 by
Becca Becca from
Easy!
I’ve been using turbo tax for years now and each time it’s more efficient
Date published: 2022-02-27
Rated 5 out of 5 by
Chat D from
Awesome service
Simple, quick and seamless I Evi using this service
Date published: 2022-02-27
Rated 5 out of 5 by
GPZ1 from
Why I keep coming back
Consistent, through, and hasn`t failed yet after 8yrs.
Date published: 2022-02-27
Rated 4 out of 5 by
Eufaula Homie from
Turbo Tax is good
Doing Taxes is not my favorite thing to do but Turbo Tax makes it a lot easier and better.
Date published: 2022-02-27
Rated 1 out of 5 by
Frustrated Fred from
Turbo tax ain't what it used to be!!
First, I had trouble opening the download(ie- could not get past start download) Had to go to a customer service person via telephone for a fix that was somewhat convoluted. The lady who talked me thru the fix was patient. Next--I was not able to print out the worksheets I used for my records as I formerly could. Last, when I tried to file electronically my return was rejected by IRS and state as the AGI did not match, While not Turbo Tax fault (the IRS lost my return even though they cashed my check for taxes owed in 2020 and only requested I send another copy of the return earlier this year--which I did over 1 month ago), I was required to pay $20 via credit card before you would proceed with the e-file. when I received the notice that the fed and state returns were rejected, I checked the box stating I would file by mail. There was no provision to request a refund of the processing fee. The email you sent me to request a refund only applies to purchase price of the software, not for processing fees. So, I will tomorrow call the customer service # and waste another 1-2 hours resolving a simple refund.
Date published: 2022-02-27
Rated 5 out of 5 by
Amber BG from
Turbo Tax Is Wonderful!
I've prepared my family's tax returns for years, and I won't use any other software. I like the question and answer method used to gather my data which insures I don't miss anything. I urge all my friends to try it.
Date published: 2022-02-27
Rated 2 out of 5 by
474747fhfhfhfh from
they made it impossible to mail state free now
used to print state return and give instructions to mail it. now it doesn't print state return and just takes you to e file option for an extra $20. very underhanded, i already paid $50 for the software.
Date published: 2022-02-27
Rated 4 out of 5 by
rioguiza from
very good source
it is good to have a platform that help people on doing taxes. Especially when I don't have any previous experience.
Date published: 2022-02-27
Rated 5 out of 5 by
wil4now from
Turbo Tax Is Easy To Use
Turbo Tax made filing my Federal and State taxes very easy... They gave me all the information I needed and helped me make sure the information I entered was accurate. I appreciated that the site let me review everything during each stage and before I filed.
All TurboTax® Offerings Reviews - Page 9831
Date published: 2022-02-27
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Dixie Normous from
TurboTax is great
Always a long and slow process, but it is easy and free and gets the job done well. absolutely no complaints whatsoever.
Date published: 2022-02-27
Rated 5 out of 5 by
Becca Becca from
Easy!
I’ve been using turbo tax for years now and each time it’s more efficient
Date published: 2022-02-27
Rated 5 out of 5 by
Chat D from
Awesome service
Simple, quick and seamless I Evi using this service
Date published: 2022-02-27
Rated 5 out of 5 by
GPZ1 from
Why I keep coming back
Consistent, through, and hasn`t failed yet after 8yrs.
Date published: 2022-02-27
Rated 4 out of 5 by
Eufaula Homie from
Turbo Tax is good
Doing Taxes is not my favorite thing to do but Turbo Tax makes it a lot easier and better.
Date published: 2022-02-27
Rated 1 out of 5 by
Frustrated Fred from
Turbo tax ain't what it used to be!!
First, I had trouble opening the download(ie- could not get past start download) Had to go to a customer service person via telephone for a fix that was somewhat convoluted. The lady who talked me thru the fix was patient. Next--I was not able to print out the worksheets I used for my records as I formerly could. Last, when I tried to file electronically my return was rejected by IRS and state as the AGI did not match, While not Turbo Tax fault (the IRS lost my return even though they cashed my check for taxes owed in 2020 and only requested I send another copy of the return earlier this year--which I did over 1 month ago), I was required to pay $20 via credit card before you would proceed with the e-file. when I received the notice that the fed and state returns were rejected, I checked the box stating I would file by mail. There was no provision to request a refund of the processing fee. The email you sent me to request a refund only applies to purchase price of the software, not for processing fees. So, I will tomorrow call the customer service # and waste another 1-2 hours resolving a simple refund.
Date published: 2022-02-27
Rated 5 out of 5 by
Amber BG from
Turbo Tax Is Wonderful!
I've prepared my family's tax returns for years, and I won't use any other software. I like the question and answer method used to gather my data which insures I don't miss anything. I urge all my friends to try it.
Date published: 2022-02-27
Rated 2 out of 5 by
474747fhfhfhfh from
they made it impossible to mail state free now
used to print state return and give instructions to mail it. now it doesn't print state return and just takes you to e file option for an extra $20. very underhanded, i already paid $50 for the software.
Date published: 2022-02-27
Rated 4 out of 5 by
rioguiza from
very good source
it is good to have a platform that help people on doing taxes. Especially when I don't have any previous experience.
Date published: 2022-02-27
Rated 5 out of 5 by
wil4now from
Turbo Tax Is Easy To Use
Turbo Tax made filing my Federal and State taxes very easy... They gave me all the information I needed and helped me make sure the information I entered was accurate. I appreciated that the site let me review everything during each stage and before I filed.
All TurboTax® Offerings Reviews - Page 9831
Date published: 2022-02-27