TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from A Tradition I have been using TT for many years, and it has saved me untold volumes of sweat and anxiety. The ease of use is excellent and the availability of live assistance is a major, major asset.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax was relatively easy I wrote off my business for the first time.. Turbo tax led me though everything and I was very happy with how relatively easy it was and I was very pleased with the results.
Date published: 2022-04-10
Rated 1 out of 5 by from Continues to not recognize correct email address Sorry - you don't recognize my email domain. There is an international standard for domain names, it'll take your coders 5 seconds to Google that, and if they're good about 5 seconds to write the regular expression. Since you have got this wrong for 4 years running, it says a lot about the quality of staff and customer service you believe in. If you can't follow a simple international standard, why should I believe you can follow complex tax law?
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax - HIGHLY RECOMMEND! This was our first year filing as a married couple and as a self employed worker. Our situation was unique but our Live Tax Expert really helped us out with breaking everything down for us to where we fully understood everything. Our Rep gave us very helpful tips and advice to help us along the way. I am definitely sticking with TurboTax :)
Date published: 2022-04-10
Rated 5 out of 5 by from Excellent way to file taxes It took me a while to gather my information for taxes but filing was easy.
Date published: 2022-04-10
Rated 5 out of 5 by from Easiest way to file tax returns I filed both my federal and state returns in under 3 hours. On my phone. Easy.
Date published: 2022-04-10
Rated 5 out of 5 by from Great product! It is a very easy-to-use product and provides many opportunity to gain qualified credits.
Date published: 2022-04-10
Rated 4 out of 5 by from Overall good, but always bad installers Every year there is some kind of installation issue with your software. This year, it said, this it was taking longer than anticipated, and after about 30 minutes of it not showing any progress, I had to kill it and do it again. I redownloaded it and installed it again from the beginning. I selected the option to automatically install the updates, and it installed correctly this time (still pretty slow, it also required a reboot as part of the installation process) and I successfully registered it. Halfway through doing my taxes, it said it didn't have the correct mortgage interest form from the IRS so it could not do that part of my taxes. I checked the app for updates installed, and on the Detailed Update History tab, it said that it had run the "Program Updates" in the Detail column as well as the California update. I had to save and close, then re-open the app for it to check for updates, at which point it found it had to update, and then I had to register it again after installing the update. After that I was able to complete my taxes regarding the interest paid calculations. The moral of my story is, it takes me more time to install the software every year than it does to actually do my taxes, every year. I work in IT so I am pretty comfortable with a computer and installing apps, so I "doubt" that I am the problem, but who knows. :) I usually do my taxes in the last week too, so I would think that all of the bugs would be worked out with the app by this time in the season. Thanks for "listening" and have a good day.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is wonderful. Makes filing taxes easy. Much better than it used to be when I prepared them by hand.
Date published: 2022-04-10
Rated 4 out of 5 by from Buying the state version was not easy Buying the state update using the application was encounter with misguided information and wrong numbers. Was not able to contact a sales person using the instructions provided by the application.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 9827
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from A Tradition I have been using TT for many years, and it has saved me untold volumes of sweat and anxiety. The ease of use is excellent and the availability of live assistance is a major, major asset.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax was relatively easy I wrote off my business for the first time.. Turbo tax led me though everything and I was very happy with how relatively easy it was and I was very pleased with the results.
Date published: 2022-04-10
Rated 1 out of 5 by from Continues to not recognize correct email address Sorry - you don't recognize my email domain. There is an international standard for domain names, it'll take your coders 5 seconds to Google that, and if they're good about 5 seconds to write the regular expression. Since you have got this wrong for 4 years running, it says a lot about the quality of staff and customer service you believe in. If you can't follow a simple international standard, why should I believe you can follow complex tax law?
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax - HIGHLY RECOMMEND! This was our first year filing as a married couple and as a self employed worker. Our situation was unique but our Live Tax Expert really helped us out with breaking everything down for us to where we fully understood everything. Our Rep gave us very helpful tips and advice to help us along the way. I am definitely sticking with TurboTax :)
Date published: 2022-04-10
Rated 5 out of 5 by from Excellent way to file taxes It took me a while to gather my information for taxes but filing was easy.
Date published: 2022-04-10
Rated 5 out of 5 by from Easiest way to file tax returns I filed both my federal and state returns in under 3 hours. On my phone. Easy.
Date published: 2022-04-10
Rated 5 out of 5 by from Great product! It is a very easy-to-use product and provides many opportunity to gain qualified credits.
Date published: 2022-04-10
Rated 4 out of 5 by from Overall good, but always bad installers Every year there is some kind of installation issue with your software. This year, it said, this it was taking longer than anticipated, and after about 30 minutes of it not showing any progress, I had to kill it and do it again. I redownloaded it and installed it again from the beginning. I selected the option to automatically install the updates, and it installed correctly this time (still pretty slow, it also required a reboot as part of the installation process) and I successfully registered it. Halfway through doing my taxes, it said it didn't have the correct mortgage interest form from the IRS so it could not do that part of my taxes. I checked the app for updates installed, and on the Detailed Update History tab, it said that it had run the "Program Updates" in the Detail column as well as the California update. I had to save and close, then re-open the app for it to check for updates, at which point it found it had to update, and then I had to register it again after installing the update. After that I was able to complete my taxes regarding the interest paid calculations. The moral of my story is, it takes me more time to install the software every year than it does to actually do my taxes, every year. I work in IT so I am pretty comfortable with a computer and installing apps, so I "doubt" that I am the problem, but who knows. :) I usually do my taxes in the last week too, so I would think that all of the bugs would be worked out with the app by this time in the season. Thanks for "listening" and have a good day.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is wonderful. Makes filing taxes easy. Much better than it used to be when I prepared them by hand.
Date published: 2022-04-10
Rated 4 out of 5 by from Buying the state version was not easy Buying the state update using the application was encounter with misguided information and wrong numbers. Was not able to contact a sales person using the instructions provided by the application.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 9827