TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Donna and Grover TurboTax Great experience again this year. I chatted live with Mandy and she was spot on in answering my questions!
Date published: 2022-02-20
Rated 5 out of 5 by from Completion with standard deductions was very easy. One of your operators, I think it was Elaine, helped me to find an entry error on my federal taxes I made which I could not figure out. She saved me several hundred dollars. Great job!
Date published: 2022-02-20
Rated 5 out of 5 by from Thank you TurboTax I always have a great experience with TurboTax. I love how it saves all my past I information and checks for any extra funds.
Date published: 2022-02-20
Rated 3 out of 5 by from Changes in program this year - frustrating I have used Turbo Tax for years and found it to be very user friendly. The changes in the program this year were a stepback. It kept going back and making me review areas over and over when they were right and I had hit DONE. The change in format made it harder to follow where you were in the return. I am not pleased with the product now. Took me several hours for what I used to do in about 1.5 hrs.
Date published: 2022-02-20
Rated 5 out of 5 by from This was my first time def amazing It was kind of hard but I did it I tried my best and I hope i did great
Date published: 2022-02-20
Rated 4 out of 5 by from Turbo Tax did a good job The experience was good , no problems. Had to wait on an updated form but still no problem. Did not have any personal contacts.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo tax is awesome It was Nerve reck for me to do it alone but when the specialist came in on live and on phone chat it made things even easier. I’m so happy with turbo tax.
Date published: 2022-02-20
Rated 5 out of 5 by from very simple to use the navigation through the turbotax site was easy to follow and understand
Date published: 2022-02-20
Rated 4 out of 5 by from Easy to use and understand Easy to use and understand.lets you review everything before you submit forms
Date published: 2022-02-20
Rated 1 out of 5 by from If it wasnt for the 8949 Standard D form... I will try my best to never use TurboTax again if i can. I wouldnt have used it this year if it wasnt for the 8949 Standard D form and it was a great reminder to why I hate turbotax. I spent from 2pm to... 10:42pm just to file my taxes!! I was on with support for 2+ hours and they didnt fix the issue..eventually i did! This terrible software doesnt import files with more than 100 transactions so you have to break apart csv files. It doesnt tell you that ANYWHERE and you just have to guess until your hair falls out or you pull it out. I also spent more than double what i would have with H&R block.
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9826
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Donna and Grover TurboTax Great experience again this year. I chatted live with Mandy and she was spot on in answering my questions!
Date published: 2022-02-20
Rated 5 out of 5 by from Completion with standard deductions was very easy. One of your operators, I think it was Elaine, helped me to find an entry error on my federal taxes I made which I could not figure out. She saved me several hundred dollars. Great job!
Date published: 2022-02-20
Rated 5 out of 5 by from Thank you TurboTax I always have a great experience with TurboTax. I love how it saves all my past I information and checks for any extra funds.
Date published: 2022-02-20
Rated 3 out of 5 by from Changes in program this year - frustrating I have used Turbo Tax for years and found it to be very user friendly. The changes in the program this year were a stepback. It kept going back and making me review areas over and over when they were right and I had hit DONE. The change in format made it harder to follow where you were in the return. I am not pleased with the product now. Took me several hours for what I used to do in about 1.5 hrs.
Date published: 2022-02-20
Rated 5 out of 5 by from This was my first time def amazing It was kind of hard but I did it I tried my best and I hope i did great
Date published: 2022-02-20
Rated 4 out of 5 by from Turbo Tax did a good job The experience was good , no problems. Had to wait on an updated form but still no problem. Did not have any personal contacts.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo tax is awesome It was Nerve reck for me to do it alone but when the specialist came in on live and on phone chat it made things even easier. I’m so happy with turbo tax.
Date published: 2022-02-20
Rated 5 out of 5 by from very simple to use the navigation through the turbotax site was easy to follow and understand
Date published: 2022-02-20
Rated 4 out of 5 by from Easy to use and understand Easy to use and understand.lets you review everything before you submit forms
Date published: 2022-02-20
Rated 1 out of 5 by from If it wasnt for the 8949 Standard D form... I will try my best to never use TurboTax again if i can. I wouldnt have used it this year if it wasnt for the 8949 Standard D form and it was a great reminder to why I hate turbotax. I spent from 2pm to... 10:42pm just to file my taxes!! I was on with support for 2+ hours and they didnt fix the issue..eventually i did! This terrible software doesnt import files with more than 100 transactions so you have to break apart csv files. It doesnt tell you that ANYWHERE and you just have to guess until your hair falls out or you pull it out. I also spent more than double what i would have with H&R block.
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9826