TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from TurboTax is a very good product TurboTax did the job of calculating and filing my 2020 taxes. I have used TurboTax for several years and have always been well satisfied. I particularly appreciate TurboTax's attention to details and explanations.
Date published: 2021-05-16
Rated 5 out of 5 by from I'm busy, this is quick! I have used Turbo Tax for over 10 years now. I used to read the tax pamphlet, and do my taxes long hand. Since I am a single mom, I had no time for that! This product frees up my time for me to do other things. Thanks Turbo Tax!
Date published: 2021-05-16
Rated 2 out of 5 by from Disappointed I have used Turbotax for many years and have touted it & convinced others to buy Turbotax last two years have been difficult - circular issues, not as easy to navigate intuitively, Items not flowing from Federal to state (this year had to find what was missing on state return and manually enter on the state forms for the first time - knew that I shouldn't have a Big Refund & owe $, printing problems, A lot of minute not clearly written questions / didn't seem to remember my footprint history as well / Took me 2 to 3 times longer to finish Tried to get Turbo help for the first time and couldn't get through by phone. Did find some things online
Date published: 2021-05-16
Rated 3 out of 5 by from Difficult for older peeps Like the process, but lots of very tiny things that old eyes cant quite see
Date published: 2021-05-16
Rated 3 out of 5 by from Not free to file any longer I feel turbo tax is getting to expensive, it use to be a time you could file for free when you are doing simple taxes, that is not the issue any longer.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax makes it easy TurboTax is easy to complete, lets you save and come back later, and gives you many opportunities to review your information.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is so Easy! I used to file taxes by mail-in papert forms. When I started using Turbo Tax I realize that the process was very easy. I will never go back to paper form again.
Date published: 2021-05-16
Rated 4 out of 5 by from TUrbo is awesome its helpful when I need help.. they have tips on the side to help out the problems
Date published: 2021-05-16
Rated 4 out of 5 by from Program works well but has bugs this year I have used TurboTax for more than 25 years. Although generally the program works well, I found that this year's version contained a few serious bugs. There were occasions within Step-by-Step when the program did not allow entry of information (went to a blank page with no fields available). The program automatically asked for estimated tax information within the state program, but did not offer the opportunity within federal even though it clearly should have happened. In both cases I had sufficient familiarity to go to the Forms mode and put in the appropriate information. A newer user would have had problems and could have submitted incomplete information or failed to do federal estimated taxes if important. I hope these bugs will be fixed next year.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax 2020 Review I have been using Turbo Tax for years. I keep coming back because I am comfortable with it. My only issue this year was the HSA was confusing and the Mortgage (Refinance instructions) and forms were confusing. I was not comfortable with all the forum reviews on how to update and combine the old loan and new loan. I started reading IRS instructions and that didn't help. I tried to get help a few years ago with an agent and got no where so I didn't try to call this year. If you are going to use Turbo Tax start early so you can research and ask questions. I always do mine last minute. Also, I lost my some of my state refund last year and the reason was because the State form was missing the 529 account #s. So, by the time I figured it out I missed my window with the state. Assuming no alert and I forgot to do it before I submitted but tough lesson to learn.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 983
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from TurboTax is a very good product TurboTax did the job of calculating and filing my 2020 taxes. I have used TurboTax for several years and have always been well satisfied. I particularly appreciate TurboTax's attention to details and explanations.
Date published: 2021-05-16
Rated 5 out of 5 by from I'm busy, this is quick! I have used Turbo Tax for over 10 years now. I used to read the tax pamphlet, and do my taxes long hand. Since I am a single mom, I had no time for that! This product frees up my time for me to do other things. Thanks Turbo Tax!
Date published: 2021-05-16
Rated 2 out of 5 by from Disappointed I have used Turbotax for many years and have touted it & convinced others to buy Turbotax last two years have been difficult - circular issues, not as easy to navigate intuitively, Items not flowing from Federal to state (this year had to find what was missing on state return and manually enter on the state forms for the first time - knew that I shouldn't have a Big Refund & owe $, printing problems, A lot of minute not clearly written questions / didn't seem to remember my footprint history as well / Took me 2 to 3 times longer to finish Tried to get Turbo help for the first time and couldn't get through by phone. Did find some things online
Date published: 2021-05-16
Rated 3 out of 5 by from Difficult for older peeps Like the process, but lots of very tiny things that old eyes cant quite see
Date published: 2021-05-16
Rated 3 out of 5 by from Not free to file any longer I feel turbo tax is getting to expensive, it use to be a time you could file for free when you are doing simple taxes, that is not the issue any longer.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax makes it easy TurboTax is easy to complete, lets you save and come back later, and gives you many opportunities to review your information.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is so Easy! I used to file taxes by mail-in papert forms. When I started using Turbo Tax I realize that the process was very easy. I will never go back to paper form again.
Date published: 2021-05-16
Rated 4 out of 5 by from TUrbo is awesome its helpful when I need help.. they have tips on the side to help out the problems
Date published: 2021-05-16
Rated 4 out of 5 by from Program works well but has bugs this year I have used TurboTax for more than 25 years. Although generally the program works well, I found that this year's version contained a few serious bugs. There were occasions within Step-by-Step when the program did not allow entry of information (went to a blank page with no fields available). The program automatically asked for estimated tax information within the state program, but did not offer the opportunity within federal even though it clearly should have happened. In both cases I had sufficient familiarity to go to the Forms mode and put in the appropriate information. A newer user would have had problems and could have submitted incomplete information or failed to do federal estimated taxes if important. I hope these bugs will be fixed next year.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax 2020 Review I have been using Turbo Tax for years. I keep coming back because I am comfortable with it. My only issue this year was the HSA was confusing and the Mortgage (Refinance instructions) and forms were confusing. I was not comfortable with all the forum reviews on how to update and combine the old loan and new loan. I started reading IRS instructions and that didn't help. I tried to get help a few years ago with an agent and got no where so I didn't try to call this year. If you are going to use Turbo Tax start early so you can research and ask questions. I always do mine last minute. Also, I lost my some of my state refund last year and the reason was because the State form was missing the 529 account #s. So, by the time I figured it out I missed my window with the state. Assuming no alert and I forgot to do it before I submitted but tough lesson to learn.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 983