TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Amazing! Easy to use and customer service is helpful and friendly!
Date published: 2022-02-20
Rated 5 out of 5 by from turbo tax is awesome turbotax was computer friendly and easy to access.
Date published: 2022-02-20
Rated 5 out of 5 by from Awesome turbo tax Very understandable they helped and walked me through it and very compassionate
Date published: 2022-02-20
Rated 5 out of 5 by from great design Glad you ask the important and all questions you need for filing.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax is so easy to use and understand. I have been using it for a few years and have never had any trouble with it.
Date published: 2022-02-20
Rated 5 out of 5 by from it was really easy and fast Every thing was easy and accessible. When i needed help there was a link to help explain the topic a little better. This helped me especially when it came to the tax forms.
Date published: 2022-02-20
Rated 2 out of 5 by from Highly deceptive FORCED upgrade Using the "Live" Version of the application - I needed to submit 1099 - DIV and B. The application connected with my bank and loaded the forms and data. The refund was adjusted significantly - possibly correctly. The 1099 B was flagged as needing review. In order to review I was FORCED to upgrade ($169 - >$200 after taxes) to Live Premier. I could not edit, review, or remove that item. All other items that are added manually or systematically can be reviewed or removed. This is deceptive and not transparent at all. The application should not have loaded the form without informing me that it would require an upgrade review and file. Live assistant was not helpful and suggested that I go elsewhere If I didn't like it OR start over completely. Also acknowledged that it was a "Trap".
Date published: 2022-02-20
Rated 5 out of 5 by from Awesome I love the fact that it’s easy and simple. The app works without any problem.
Date published: 2022-02-20
Rated 4 out of 5 by from did the job There was more fees than I expected and there was one part that was extremely tedious and unnecessary. I had to "review" about 50 tiny transactions from some crypto rewards I earned that pretty much amounted to nothing and the process took about an hour to review, what a waste of my time. But overall, turbo tax was cheaper than hiring an accountant and i feel like i got the refund i expected.
Date published: 2022-02-20
Rated 5 out of 5 by from Great Problem Solver and Service! Great Problem Solver and Service! Samantha was quite helpful and patient in my not-so-common tax condition. Thanks again!
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9802
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Amazing! Easy to use and customer service is helpful and friendly!
Date published: 2022-02-20
Rated 5 out of 5 by from turbo tax is awesome turbotax was computer friendly and easy to access.
Date published: 2022-02-20
Rated 5 out of 5 by from Awesome turbo tax Very understandable they helped and walked me through it and very compassionate
Date published: 2022-02-20
Rated 5 out of 5 by from great design Glad you ask the important and all questions you need for filing.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax is so easy to use and understand. I have been using it for a few years and have never had any trouble with it.
Date published: 2022-02-20
Rated 5 out of 5 by from it was really easy and fast Every thing was easy and accessible. When i needed help there was a link to help explain the topic a little better. This helped me especially when it came to the tax forms.
Date published: 2022-02-20
Rated 2 out of 5 by from Highly deceptive FORCED upgrade Using the "Live" Version of the application - I needed to submit 1099 - DIV and B. The application connected with my bank and loaded the forms and data. The refund was adjusted significantly - possibly correctly. The 1099 B was flagged as needing review. In order to review I was FORCED to upgrade ($169 - >$200 after taxes) to Live Premier. I could not edit, review, or remove that item. All other items that are added manually or systematically can be reviewed or removed. This is deceptive and not transparent at all. The application should not have loaded the form without informing me that it would require an upgrade review and file. Live assistant was not helpful and suggested that I go elsewhere If I didn't like it OR start over completely. Also acknowledged that it was a "Trap".
Date published: 2022-02-20
Rated 5 out of 5 by from Awesome I love the fact that it’s easy and simple. The app works without any problem.
Date published: 2022-02-20
Rated 4 out of 5 by from did the job There was more fees than I expected and there was one part that was extremely tedious and unnecessary. I had to "review" about 50 tiny transactions from some crypto rewards I earned that pretty much amounted to nothing and the process took about an hour to review, what a waste of my time. But overall, turbo tax was cheaper than hiring an accountant and i feel like i got the refund i expected.
Date published: 2022-02-20
Rated 5 out of 5 by from Great Problem Solver and Service! Great Problem Solver and Service! Samantha was quite helpful and patient in my not-so-common tax condition. Thanks again!
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9802