TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from HIT AND MISS OVERALL THE EXPERIENCE HAS BEEN FRUSTRATING. THE REPRESENTATIVES AND PRODUCT SPECIALISTS WERE NOT VERY HELPFUL OR KNOWLEDGEABLE ON S CORP PRODUCTS/ TURBOTAX BUSINESS DESKTOP. I WAS SOLD 5 PRODUCTS THAT DIDN'T WORK FOR ME AND WAS INCORRECT. EVENTUALLY I FOUND THE TURBOTAX BUSINESS ON MY OWN AND THE FEDERAL WORKED BUT THE STATE DIDN'T. AD A LOT OF DOWNLOAD ISSUES AND ERROR 404 CODES AND OTHER CODES. HAD TO FILE FEDERAL W/O STATE. IN ADDITION TO THAT THE FORUMS AND SPECIALISTS WERE JUST AS CONFUSEDAS THE USERS THEY GAVE ONFUSING INFO ON WHICH SOFTWARE TO USE TO COMPLETE INDIVIDUAL TAX TO ENTER K-1 INFO BUT THE SOFTWARE ITSELF WAS PRETTY DECENT WHEN I DIDN'T HAVE DOWNLOAD ANDERROR ISSUES
Date published: 2022-03-26
Rated 5 out of 5 by from Been Using TurboTax for 20 years Easy, quick, understandable - if you're not careful, you may learn a few things too!
Date published: 2022-03-26
Rated 5 out of 5 by from TURBOTAX HELPED ME I had a great experience with Turbo Tax. It was a long process, but I was happy I had TurboTax's help.
Date published: 2022-03-26
Rated 2 out of 5 by from No local form tax This year is not very good. Turbotax does not include the local Tax Form as before years.
Date published: 2022-03-26
Rated 5 out of 5 by from Love TurboTax and its time-saving potential Saved lots of time vs manual processing of forms for a return three3 years ago Saved money using TurboTax vs using a professional several years ago However, one comment that may help TurboTax or a future User. In previous years using TurboTax, I filed as 'married filing separately'. This year, we decided to file jointly, the question was never raised as to spouse's AGI, so it was not included in the original e-file to the IRS. This resulted in an IRS reject due to message "IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return". I recommend that TurboTax ADDs that field to the program or somehow flags the user.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is wonderful simple to use -- instructions/interview are very easy to follow !
Date published: 2022-03-26
Rated 5 out of 5 by from So easy Very intuitive system and it was nice having a TurboTax Live expert at my disposal! Very easy UI and there weren't any issues with the process.
Date published: 2022-03-26
Rated 5 out of 5 by from I love TurboTax Very easy to use. Everything was explained in a clear and concise manor. A very great experience for my first time filing tax.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbotax is awesome Fairly easy to use. I would love to do others taxes on this platform
Date published: 2022-03-26
Rated 5 out of 5 by from Quick and Easy!! first time doing it and it feels like I've done it before! Super easy and fast!
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 9800
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from HIT AND MISS OVERALL THE EXPERIENCE HAS BEEN FRUSTRATING. THE REPRESENTATIVES AND PRODUCT SPECIALISTS WERE NOT VERY HELPFUL OR KNOWLEDGEABLE ON S CORP PRODUCTS/ TURBOTAX BUSINESS DESKTOP. I WAS SOLD 5 PRODUCTS THAT DIDN'T WORK FOR ME AND WAS INCORRECT. EVENTUALLY I FOUND THE TURBOTAX BUSINESS ON MY OWN AND THE FEDERAL WORKED BUT THE STATE DIDN'T. AD A LOT OF DOWNLOAD ISSUES AND ERROR 404 CODES AND OTHER CODES. HAD TO FILE FEDERAL W/O STATE. IN ADDITION TO THAT THE FORUMS AND SPECIALISTS WERE JUST AS CONFUSEDAS THE USERS THEY GAVE ONFUSING INFO ON WHICH SOFTWARE TO USE TO COMPLETE INDIVIDUAL TAX TO ENTER K-1 INFO BUT THE SOFTWARE ITSELF WAS PRETTY DECENT WHEN I DIDN'T HAVE DOWNLOAD ANDERROR ISSUES
Date published: 2022-03-26
Rated 5 out of 5 by from Been Using TurboTax for 20 years Easy, quick, understandable - if you're not careful, you may learn a few things too!
Date published: 2022-03-26
Rated 5 out of 5 by from TURBOTAX HELPED ME I had a great experience with Turbo Tax. It was a long process, but I was happy I had TurboTax's help.
Date published: 2022-03-26
Rated 2 out of 5 by from No local form tax This year is not very good. Turbotax does not include the local Tax Form as before years.
Date published: 2022-03-26
Rated 5 out of 5 by from Love TurboTax and its time-saving potential Saved lots of time vs manual processing of forms for a return three3 years ago Saved money using TurboTax vs using a professional several years ago However, one comment that may help TurboTax or a future User. In previous years using TurboTax, I filed as 'married filing separately'. This year, we decided to file jointly, the question was never raised as to spouse's AGI, so it was not included in the original e-file to the IRS. This resulted in an IRS reject due to message "IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return". I recommend that TurboTax ADDs that field to the program or somehow flags the user.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is wonderful simple to use -- instructions/interview are very easy to follow !
Date published: 2022-03-26
Rated 5 out of 5 by from So easy Very intuitive system and it was nice having a TurboTax Live expert at my disposal! Very easy UI and there weren't any issues with the process.
Date published: 2022-03-26
Rated 5 out of 5 by from I love TurboTax Very easy to use. Everything was explained in a clear and concise manor. A very great experience for my first time filing tax.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbotax is awesome Fairly easy to use. I would love to do others taxes on this platform
Date published: 2022-03-26
Rated 5 out of 5 by from Quick and Easy!! first time doing it and it feels like I've done it before! Super easy and fast!
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 9800