TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Pricing high for basic return. My charge was substantially higher than my last years service which was much more complicated. I never did speak to Charles only tect messages.
Date published: 2022-04-01
Rated 5 out of 5 by from So User Friendly! This is the first year that my husband and I chose to do our own taxes, compared to years past in using an accountant. Even with having a rental property in addition to our own home and tax needs, using TurboTax was so user friendly and easy to work through. I especially found the search function to be easy to use and supportive. We are very pleased and will use this process in the future!
Date published: 2022-04-01
Rated 3 out of 5 by from Turbo Tax needs more work The 2021 version of Turbotax needs more work! My state return got rejected even though Turbotax did not find any errors. There are entries that should be filled during the easy step process, and not afterwards when the software finds missing entries, which requires locating the initial form and scrolling down to the line that needs to be completed.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbotax makes it easy! Quality product with levels of support based on your needs. Made filing straightforward, and left me comfortable it was done right. Let me file for rental income, depreciation, sales of property, retirement income, and investment income/capital gains/interest/dividends, all without worry that I did not enter it correctly or missed any forms. Easy electronic filing and payment!
Date published: 2022-04-01
Rated 5 out of 5 by from Free as offered and easy Very Simple to use and quick. I like that it keeps vital info from the year before. Makes it less time consuming. I am frustrated that in February my mom had to pay over 70 bucks to file her taxes using the exact simple form I did. Not fair!! And she didn't owe or get any refunds. Come on Turbo Tax make it free for everyone filing simple!
Date published: 2022-04-01
Rated 5 out of 5 by from Awesome great fast easy Easy quick love it. Highly recommend. I will Use every year
Date published: 2022-04-01
Rated 2 out of 5 by from Fees are INSANE Not only is the language unclear, but the amount of upgrades and fees TurboTax adds on just to submit is properly ridiculous.
Date published: 2022-04-01
Rated 3 out of 5 by from It's the best of a not great lot I've been using TurboTax for a long time, and it is just okay. It would be great not to have to leap through the same questions over and over to return to a spot I wanted to correct in Easy Step. It could be easier to navigate.
Date published: 2022-04-01
Rated 5 out of 5 by from You guys really are lifesavers I'm an English teacher. Numbers and line amounts and these forms just boggle my mind. I also had a weird year (moved from one state into DC for a job in a third state). But your tax reps made this seamless
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax is very helpful with any issues you have I had a great experience, lots of help through the app!
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 9791
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Pricing high for basic return. My charge was substantially higher than my last years service which was much more complicated. I never did speak to Charles only tect messages.
Date published: 2022-04-01
Rated 5 out of 5 by from So User Friendly! This is the first year that my husband and I chose to do our own taxes, compared to years past in using an accountant. Even with having a rental property in addition to our own home and tax needs, using TurboTax was so user friendly and easy to work through. I especially found the search function to be easy to use and supportive. We are very pleased and will use this process in the future!
Date published: 2022-04-01
Rated 3 out of 5 by from Turbo Tax needs more work The 2021 version of Turbotax needs more work! My state return got rejected even though Turbotax did not find any errors. There are entries that should be filled during the easy step process, and not afterwards when the software finds missing entries, which requires locating the initial form and scrolling down to the line that needs to be completed.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbotax makes it easy! Quality product with levels of support based on your needs. Made filing straightforward, and left me comfortable it was done right. Let me file for rental income, depreciation, sales of property, retirement income, and investment income/capital gains/interest/dividends, all without worry that I did not enter it correctly or missed any forms. Easy electronic filing and payment!
Date published: 2022-04-01
Rated 5 out of 5 by from Free as offered and easy Very Simple to use and quick. I like that it keeps vital info from the year before. Makes it less time consuming. I am frustrated that in February my mom had to pay over 70 bucks to file her taxes using the exact simple form I did. Not fair!! And she didn't owe or get any refunds. Come on Turbo Tax make it free for everyone filing simple!
Date published: 2022-04-01
Rated 5 out of 5 by from Awesome great fast easy Easy quick love it. Highly recommend. I will Use every year
Date published: 2022-04-01
Rated 2 out of 5 by from Fees are INSANE Not only is the language unclear, but the amount of upgrades and fees TurboTax adds on just to submit is properly ridiculous.
Date published: 2022-04-01
Rated 3 out of 5 by from It's the best of a not great lot I've been using TurboTax for a long time, and it is just okay. It would be great not to have to leap through the same questions over and over to return to a spot I wanted to correct in Easy Step. It could be easier to navigate.
Date published: 2022-04-01
Rated 5 out of 5 by from You guys really are lifesavers I'm an English teacher. Numbers and line amounts and these forms just boggle my mind. I also had a weird year (moved from one state into DC for a job in a third state). But your tax reps made this seamless
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax is very helpful with any issues you have I had a great experience, lots of help through the app!
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 9791