TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.
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TurboTax Online
TurboTax Live
TurboTax CD/Download
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Rated 3 out of 5 by
Pam30 from
hidden fees even though it states free
Out of all of the years that I have used turbo tax it has always been free but for some odd reason this year they are charging and not only that but they give you one price and then every time that you get to the next page they are adding on more fees and then stating that you can not continue unless you opt in to pay all of the fees. that just does not make sense to me.
Date published: 2021-02-22
Rated 4 out of 5 by
MeDeePooh from
Long term user
I have used TurbTax for 6 years. It is easy to use and maximizes my return each year. I am a former IRS employee and this is a great user friendly product that anyone can use.
Date published: 2021-02-22
Rated 4 out of 5 by
Kristen2022 from
So awesome!
I did my taxes so easy with turbo tax! I loved it. . Thank you again TURBO TAX!
Date published: 2021-02-22
Rated 5 out of 5 by
Ryguy525 from
TurboTax is easy and very efficient
I have been using turbotax for six years and it has never given me a problem
Date published: 2021-02-22
Rated 2 out of 5 by
frustrated 1000 from
A lot of problems!
I had a lot of difficulty getting the thing to work because program had not been modified for CARES Act. I finally managed to get it to work, but it was a struggle.
Date published: 2021-02-22
Rated 5 out of 5 by
Alicia 422 from
It was fast and easy thanks turbotax.
It was fast and easy thanks turbotax I will definitely be filling next year with you.
Date published: 2021-02-22
Rated 5 out of 5 by
Lisa Desimone from
1099NEC error
Niasia was absolutely fantastic in assisting me with this issue
Date published: 2021-02-22
Rated 1 out of 5 by
UnusedNickname1574 from
Not very "smart"
TurboTax has numerous examples of missing and very poorly implemented features. The most critical two issues I want to mention relate to login sessions and past years' tax data. Regarding login, the session expiration is based on initial login, not based on recent activity. So the page can force a new login while you're in the middle of entering data into a form you just clicked through to. This happened to me at least 4 times while filling out my tax information today. Only 1 of those times was TurboTax able to take me back to where i was when I logged back in. The other issue is past years' returns. On both federal and state returns, questions are asked about numbers from specific lines from last year's return. But since I e-filed with TurboTax last year, there is no reason at all that this information shouldn't be pre-filled for me. Furthermore, TurboTax only lets you download past years' federal returns, so if you have trouble finding you past years' state return TurboTax leaves you in the lurch EVEN IF YOU FILED IT THROUGH TurboTax. I've been filing taxes with TurboTax for over a decade, but can't see myself using this software again.
Date published: 2021-02-22
Rated 5 out of 5 by
PJs mom from
EASY = the best
So simple to follow after having done it this way last year. Love it! and saved a bundle from using a CPA
Date published: 2021-02-22
Rated 5 out of 5 by
ELP2020 from
Easy
This was my first time using TurboTax and it was simple and easy to use. I had some help from a live expert, Tim, and he did a wonderful job guiding me through.
All TurboTax® Offerings Reviews - Page 9778
Date published: 2021-02-22
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 3 out of 5 by
Pam30 from
hidden fees even though it states free
Out of all of the years that I have used turbo tax it has always been free but for some odd reason this year they are charging and not only that but they give you one price and then every time that you get to the next page they are adding on more fees and then stating that you can not continue unless you opt in to pay all of the fees. that just does not make sense to me.
Date published: 2021-02-22
Rated 4 out of 5 by
MeDeePooh from
Long term user
I have used TurbTax for 6 years. It is easy to use and maximizes my return each year. I am a former IRS employee and this is a great user friendly product that anyone can use.
Date published: 2021-02-22
Rated 4 out of 5 by
Kristen2022 from
So awesome!
I did my taxes so easy with turbo tax! I loved it. . Thank you again TURBO TAX!
Date published: 2021-02-22
Rated 5 out of 5 by
Ryguy525 from
TurboTax is easy and very efficient
I have been using turbotax for six years and it has never given me a problem
Date published: 2021-02-22
Rated 2 out of 5 by
frustrated 1000 from
A lot of problems!
I had a lot of difficulty getting the thing to work because program had not been modified for CARES Act. I finally managed to get it to work, but it was a struggle.
Date published: 2021-02-22
Rated 5 out of 5 by
Alicia 422 from
It was fast and easy thanks turbotax.
It was fast and easy thanks turbotax I will definitely be filling next year with you.
Date published: 2021-02-22
Rated 5 out of 5 by
Lisa Desimone from
1099NEC error
Niasia was absolutely fantastic in assisting me with this issue
Date published: 2021-02-22
Rated 1 out of 5 by
UnusedNickname1574 from
Not very "smart"
TurboTax has numerous examples of missing and very poorly implemented features. The most critical two issues I want to mention relate to login sessions and past years' tax data. Regarding login, the session expiration is based on initial login, not based on recent activity. So the page can force a new login while you're in the middle of entering data into a form you just clicked through to. This happened to me at least 4 times while filling out my tax information today. Only 1 of those times was TurboTax able to take me back to where i was when I logged back in. The other issue is past years' returns. On both federal and state returns, questions are asked about numbers from specific lines from last year's return. But since I e-filed with TurboTax last year, there is no reason at all that this information shouldn't be pre-filled for me. Furthermore, TurboTax only lets you download past years' federal returns, so if you have trouble finding you past years' state return TurboTax leaves you in the lurch EVEN IF YOU FILED IT THROUGH TurboTax. I've been filing taxes with TurboTax for over a decade, but can't see myself using this software again.
Date published: 2021-02-22
Rated 5 out of 5 by
PJs mom from
EASY = the best
So simple to follow after having done it this way last year. Love it! and saved a bundle from using a CPA
Date published: 2021-02-22
Rated 5 out of 5 by
ELP2020 from
Easy
This was my first time using TurboTax and it was simple and easy to use. I had some help from a live expert, Tim, and he did a wonderful job guiding me through.
All TurboTax® Offerings Reviews - Page 9778
Date published: 2021-02-22