TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from hidden fees even though it states free Out of all of the years that I have used turbo tax it has always been free but for some odd reason this year they are charging and not only that but they give you one price and then every time that you get to the next page they are adding on more fees and then stating that you can not continue unless you opt in to pay all of the fees. that just does not make sense to me.
Date published: 2021-02-22
Rated 4 out of 5 by from Long term user I have used TurbTax for 6 years. It is easy to use and maximizes my return each year. I am a former IRS employee and this is a great user friendly product that anyone can use.
Date published: 2021-02-22
Rated 4 out of 5 by from So awesome! I did my taxes so easy with turbo tax! I loved it. . Thank you again TURBO TAX!
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is easy and very efficient I have been using turbotax for six years and it has never given me a problem
Date published: 2021-02-22
Rated 2 out of 5 by from A lot of problems! I had a lot of difficulty getting the thing to work because program had not been modified for CARES Act. I finally managed to get it to work, but it was a struggle.
Date published: 2021-02-22
Rated 5 out of 5 by from It was fast and easy thanks turbotax. It was fast and easy thanks turbotax I will definitely be filling next year with you.
Date published: 2021-02-22
Rated 5 out of 5 by from 1099NEC error Niasia was absolutely fantastic in assisting me with this issue
Date published: 2021-02-22
Rated 1 out of 5 by from Not very "smart" TurboTax has numerous examples of missing and very poorly implemented features. The most critical two issues I want to mention relate to login sessions and past years' tax data. Regarding login, the session expiration is based on initial login, not based on recent activity. So the page can force a new login while you're in the middle of entering data into a form you just clicked through to. This happened to me at least 4 times while filling out my tax information today. Only 1 of those times was TurboTax able to take me back to where i was when I logged back in. The other issue is past years' returns. On both federal and state returns, questions are asked about numbers from specific lines from last year's return. But since I e-filed with TurboTax last year, there is no reason at all that this information shouldn't be pre-filled for me. Furthermore, TurboTax only lets you download past years' federal returns, so if you have trouble finding you past years' state return TurboTax leaves you in the lurch EVEN IF YOU FILED IT THROUGH TurboTax. I've been filing taxes with TurboTax for over a decade, but can't see myself using this software again.
Date published: 2021-02-22
Rated 5 out of 5 by from EASY = the best So simple to follow after having done it this way last year. Love it! and saved a bundle from using a CPA
Date published: 2021-02-22
Rated 5 out of 5 by from Easy This was my first time using TurboTax and it was simple and easy to use. I had some help from a live expert, Tim, and he did a wonderful job guiding me through.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 9778
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from hidden fees even though it states free Out of all of the years that I have used turbo tax it has always been free but for some odd reason this year they are charging and not only that but they give you one price and then every time that you get to the next page they are adding on more fees and then stating that you can not continue unless you opt in to pay all of the fees. that just does not make sense to me.
Date published: 2021-02-22
Rated 4 out of 5 by from Long term user I have used TurbTax for 6 years. It is easy to use and maximizes my return each year. I am a former IRS employee and this is a great user friendly product that anyone can use.
Date published: 2021-02-22
Rated 4 out of 5 by from So awesome! I did my taxes so easy with turbo tax! I loved it. . Thank you again TURBO TAX!
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is easy and very efficient I have been using turbotax for six years and it has never given me a problem
Date published: 2021-02-22
Rated 2 out of 5 by from A lot of problems! I had a lot of difficulty getting the thing to work because program had not been modified for CARES Act. I finally managed to get it to work, but it was a struggle.
Date published: 2021-02-22
Rated 5 out of 5 by from It was fast and easy thanks turbotax. It was fast and easy thanks turbotax I will definitely be filling next year with you.
Date published: 2021-02-22
Rated 5 out of 5 by from 1099NEC error Niasia was absolutely fantastic in assisting me with this issue
Date published: 2021-02-22
Rated 1 out of 5 by from Not very "smart" TurboTax has numerous examples of missing and very poorly implemented features. The most critical two issues I want to mention relate to login sessions and past years' tax data. Regarding login, the session expiration is based on initial login, not based on recent activity. So the page can force a new login while you're in the middle of entering data into a form you just clicked through to. This happened to me at least 4 times while filling out my tax information today. Only 1 of those times was TurboTax able to take me back to where i was when I logged back in. The other issue is past years' returns. On both federal and state returns, questions are asked about numbers from specific lines from last year's return. But since I e-filed with TurboTax last year, there is no reason at all that this information shouldn't be pre-filled for me. Furthermore, TurboTax only lets you download past years' federal returns, so if you have trouble finding you past years' state return TurboTax leaves you in the lurch EVEN IF YOU FILED IT THROUGH TurboTax. I've been filing taxes with TurboTax for over a decade, but can't see myself using this software again.
Date published: 2021-02-22
Rated 5 out of 5 by from EASY = the best So simple to follow after having done it this way last year. Love it! and saved a bundle from using a CPA
Date published: 2021-02-22
Rated 5 out of 5 by from Easy This was my first time using TurboTax and it was simple and easy to use. I had some help from a live expert, Tim, and he did a wonderful job guiding me through.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 9778