TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Exemplary Customer Service 5 stars 02/17/2022 I was impressed with the exemplary professionalism, subject matter mastery, congenial interaction. Over one hours help I was able to correct errors and save money as a result. This business is s5 stars 02/17/2022 I was impressed with the exemplary professionalism, subject matter mastery, professional, friendly interaction, and patience. This business is staffed with individuals dedicated to providing Every client with a tremendously-productive, delightful tax preparation experience. I'm extremely happy with the service and patience they showed. Through over an hour of live interaction, I was able to correct vital errors beyond what I called in for. I've been filing with Turbo Tax for years and will definitely stay with them. I recommended Turbotax to my family member and friends. I'm Extremely happy with the service.
Date published: 2023-02-26
Rated 5 out of 5 by from TurboTax E-File Great Product and Great Support. 24/7. Concern about e-file option. Seems like the ideal Identity Theft tool. My wife had serious concerns that I was walking into Identity Theft.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax online TurboTax was very easy to use online. I had to use the online version because I tried to use TurboTax Premier but could not get it to work on my desktop System, because I am using iOS Mojave. I wish I had know before ordering the Premier version that it would not work on my system. I will ask for a refund of my $69 Online filing fee.
Date published: 2023-02-26
Rated 4 out of 5 by from pretty great i don't know what i would do without it, everything is made to be pretty easy
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is great Everything was great but I think the prices are to high to have someone do your taxes last year I paid a lot less.
Date published: 2023-02-26
Rated 5 out of 5 by from Easy to use Easy to use. Turbo Tax should quit trying to "upsell" you multiple times during the preparation to a more expensive product. Once is enough for a user to determine what is their choice.
Date published: 2023-02-26
Rated 5 out of 5 by from Thank you turbo tax Helpful Easy Time saving Helped with being able to complete both state and federal
Date published: 2023-02-26
Rated 3 out of 5 by from DIDN'T NEED EXPERT REVIEW I was prompted to select expert review when I started my taxes. I ended up not needing OR USING it. I took a standard deduction but couldn't change it and ended up paying for a service I didn't need our use. disappointing
Date published: 2023-02-26
Rated 5 out of 5 by from Larger Font Option – Better Than Some Competitors This was originally posted on Amazon where I purchased TurboTax. I’m reviewing TurboTax Deluxe 2022 - Federal Only – Download. UPDATE: Jan 4, 2023 I opened HR Block for tax year 2021 and tried the Ctrl+ keystroke option to expand the font. The font started to expand but the text got chopped off on the right hand side of the screen before the font was sufficiently large for easier readability. On the other hand, the text in TurboTax becomes large and easier to read long before the truncation begins. ORIGINAL POST BELOW: I read the one star reviews and was hesitant to buy this product. Then I read the five star review by JohnD which explains the download, install and activation process. I found the process to be easy. PROS: TurboTax 2022 Deluxe has a Zoom feature to expand or shrink the font. This is a game changer for people who like a larger font. Especially when using large monitors. Ctrl + expands the font. Ctrl – shrinks it. In previous years, I used HR Block but could not find a way to expand the tiny font. What a torture on the eyes. Maybe their 2022 version has it. For me, any difference in cost or other features besides the font between Turbotax and HR Block are moot. The larger font matters most for me and well worth the difference. CONS: Turbotax 2022 runs a little slower than HR Block 2021 on my ten year old PC (Dell XPS 8500 running Windows 10 64 bit) but not too bad. The installation took a while but was tolerable.
Date published: 2023-02-26
Rated 5 out of 5 by from Fast and helpful LIve chat was easy to use.........................
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9778
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Exemplary Customer Service 5 stars 02/17/2022 I was impressed with the exemplary professionalism, subject matter mastery, congenial interaction. Over one hours help I was able to correct errors and save money as a result. This business is s5 stars 02/17/2022 I was impressed with the exemplary professionalism, subject matter mastery, professional, friendly interaction, and patience. This business is staffed with individuals dedicated to providing Every client with a tremendously-productive, delightful tax preparation experience. I'm extremely happy with the service and patience they showed. Through over an hour of live interaction, I was able to correct vital errors beyond what I called in for. I've been filing with Turbo Tax for years and will definitely stay with them. I recommended Turbotax to my family member and friends. I'm Extremely happy with the service.
Date published: 2023-02-26
Rated 5 out of 5 by from TurboTax E-File Great Product and Great Support. 24/7. Concern about e-file option. Seems like the ideal Identity Theft tool. My wife had serious concerns that I was walking into Identity Theft.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax online TurboTax was very easy to use online. I had to use the online version because I tried to use TurboTax Premier but could not get it to work on my desktop System, because I am using iOS Mojave. I wish I had know before ordering the Premier version that it would not work on my system. I will ask for a refund of my $69 Online filing fee.
Date published: 2023-02-26
Rated 4 out of 5 by from pretty great i don't know what i would do without it, everything is made to be pretty easy
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is great Everything was great but I think the prices are to high to have someone do your taxes last year I paid a lot less.
Date published: 2023-02-26
Rated 5 out of 5 by from Easy to use Easy to use. Turbo Tax should quit trying to "upsell" you multiple times during the preparation to a more expensive product. Once is enough for a user to determine what is their choice.
Date published: 2023-02-26
Rated 5 out of 5 by from Thank you turbo tax Helpful Easy Time saving Helped with being able to complete both state and federal
Date published: 2023-02-26
Rated 3 out of 5 by from DIDN'T NEED EXPERT REVIEW I was prompted to select expert review when I started my taxes. I ended up not needing OR USING it. I took a standard deduction but couldn't change it and ended up paying for a service I didn't need our use. disappointing
Date published: 2023-02-26
Rated 5 out of 5 by from Larger Font Option – Better Than Some Competitors This was originally posted on Amazon where I purchased TurboTax. I’m reviewing TurboTax Deluxe 2022 - Federal Only – Download. UPDATE: Jan 4, 2023 I opened HR Block for tax year 2021 and tried the Ctrl+ keystroke option to expand the font. The font started to expand but the text got chopped off on the right hand side of the screen before the font was sufficiently large for easier readability. On the other hand, the text in TurboTax becomes large and easier to read long before the truncation begins. ORIGINAL POST BELOW: I read the one star reviews and was hesitant to buy this product. Then I read the five star review by JohnD which explains the download, install and activation process. I found the process to be easy. PROS: TurboTax 2022 Deluxe has a Zoom feature to expand or shrink the font. This is a game changer for people who like a larger font. Especially when using large monitors. Ctrl + expands the font. Ctrl – shrinks it. In previous years, I used HR Block but could not find a way to expand the tiny font. What a torture on the eyes. Maybe their 2022 version has it. For me, any difference in cost or other features besides the font between Turbotax and HR Block are moot. The larger font matters most for me and well worth the difference. CONS: Turbotax 2022 runs a little slower than HR Block 2021 on my ten year old PC (Dell XPS 8500 running Windows 10 64 bit) but not too bad. The installation took a while but was tolerable.
Date published: 2023-02-26
Rated 5 out of 5 by from Fast and helpful LIve chat was easy to use.........................
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9778