TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo tax is easy to use Had a little hiccup, but worked it out. Didn't need the on line person, but good to know they are there if you need them.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is Good The process was clear and logical. When I ran into a problem or had a question, I tried the live customer support where I write a text and receive a text response. This was only partially successful. Often the responses were not relevant to my specific issue. When I received a call from a live customer support person, the process was much better. I got a clear and knowledgeable answer to my questions. Real live human beings on a voice to voice call is a more effective way to help.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax Turbo Tax is great but paying $40 for state returns, $40 for Processing and $40 for Fees is a bit much for somebody's income that is below the poverty level.
Date published: 2021-03-01
Rated 4 out of 5 by from DECENT! Easy to upload Everything. I think its accurate work. Hope I am getting the best refund!
Date published: 2021-03-01
Rated 1 out of 5 by from Really Screwed By Fees Because of the pandemic I am already getting a smaller refund, and the fees from turbotax took so much money I am barely getting any money back
Date published: 2021-03-01
Rated 5 out of 5 by from I love TurboTax! I have been using TurboTax for the last few years and I have not been disappointed. It has been super fast and simple to file.
Date published: 2021-03-01
Rated 4 out of 5 by from cost too much always say free to file than they do always charge a fee but stated it was free get to the end and charges you a fee.
Date published: 2021-03-01
Rated 3 out of 5 by from Price has gone way up! I've been using TurboTax for many many years. It used to be that you got one free state filing for the same fee. The price has gone up considerably
Date published: 2021-03-01
Rated 4 out of 5 by from TurboTax Experience I've been using TurboTax for seven years now, and it is a straightforward and easy-to-use program to file my taxes. I look forward to continuing with their services.
Date published: 2021-03-01
Rated 4 out of 5 by from Very good and helpful It was very simple to file with TurboTax. Even though it's not free
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9774
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is easy to use Had a little hiccup, but worked it out. Didn't need the on line person, but good to know they are there if you need them.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is Good The process was clear and logical. When I ran into a problem or had a question, I tried the live customer support where I write a text and receive a text response. This was only partially successful. Often the responses were not relevant to my specific issue. When I received a call from a live customer support person, the process was much better. I got a clear and knowledgeable answer to my questions. Real live human beings on a voice to voice call is a more effective way to help.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax Turbo Tax is great but paying $40 for state returns, $40 for Processing and $40 for Fees is a bit much for somebody's income that is below the poverty level.
Date published: 2021-03-01
Rated 4 out of 5 by from DECENT! Easy to upload Everything. I think its accurate work. Hope I am getting the best refund!
Date published: 2021-03-01
Rated 1 out of 5 by from Really Screwed By Fees Because of the pandemic I am already getting a smaller refund, and the fees from turbotax took so much money I am barely getting any money back
Date published: 2021-03-01
Rated 5 out of 5 by from I love TurboTax! I have been using TurboTax for the last few years and I have not been disappointed. It has been super fast and simple to file.
Date published: 2021-03-01
Rated 4 out of 5 by from cost too much always say free to file than they do always charge a fee but stated it was free get to the end and charges you a fee.
Date published: 2021-03-01
Rated 3 out of 5 by from Price has gone way up! I've been using TurboTax for many many years. It used to be that you got one free state filing for the same fee. The price has gone up considerably
Date published: 2021-03-01
Rated 4 out of 5 by from TurboTax Experience I've been using TurboTax for seven years now, and it is a straightforward and easy-to-use program to file my taxes. I look forward to continuing with their services.
Date published: 2021-03-01
Rated 4 out of 5 by from Very good and helpful It was very simple to file with TurboTax. Even though it's not free
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9774