TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from A lot of hidden fees towards the end I think it should be disclosed upfront the fees and taxes I just was not satisfied as I thought I would be.
Date published: 2022-03-31
Rated 1 out of 5 by from frustation Bad news travels faster than good news. Frustrated with the delays
Date published: 2022-03-31
Rated 4 out of 5 by from Much Better - Issues with state return Went well. Had issue with state return as program kept asking me to complete/file OH state return when I had no need to. ...don't live in OH
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo tax was very helpful Turbo tax was great. Glad I used it. I like the different options.
Date published: 2022-03-31
Rated 5 out of 5 by from David and Turbo Tax are Awesome! Turbo Tax was very quick to respond when I first enrolled with them. I cannot give more praise for the service and communications I shared with David.
Date published: 2022-03-31
Rated 1 out of 5 by from Not Happy with Turbo Tax this year For the past 15 years I have been using Turbo Tax and never had an issue with getting and filing my taxes done in February--not so this year. The program wouldn't let me file them until today. First kept telling a a form wouldn't be available until 3/24/22. Tried to file on 3/24/22 and still told me wasn't available. Called the help line and the lady told me, she had been told it wouldn't be available to everyone until 3/31/22. It was made available to some people earlier. This is totally unacceptable from at tax preparation company!! This is what you people do!! I know nothing will come of this "review" other than a "thank you and we will try to do better." I think I am going to go back to just doing my taxes on paper and send them in the way I used to do it--will certainly get my refund sooner than this year. I have never filed my taxes so late. Turbo Tax should issue refunds to those who purchased their products this year and given warning that people couldn't file until the end of March because that's when your product was complete. And COVID is not an excuse!! Stop spending so much money on commercials and pay your programmers to get the stuff done if that was the problem.
Date published: 2022-03-31
Rated 5 out of 5 by from Peace of mind I've used TurboTax to prepare my taxes for several years. In 2022 I went all the way and had a TuboTax professional prepare my taxes for me. It was a very smooth experience and I really liked knowing I could talk to my preparer if I needed to.
Date published: 2022-03-31
Rated 5 out of 5 by from Cryoto Currebcies Information Need to improve the questionnaire so that the information can be entered as the questions being answered. Crypto exchanges do not issue 1099B forms and the reports available have the required information but the details are not downloadable to Turbo Tax
Date published: 2022-03-31
Rated 5 out of 5 by from Loved it! This process was very simple and easy! Would definitely recommend and would do again
Date published: 2022-03-31
Rated 5 out of 5 by from Love Turbo Tax Doing both my children - Easy to use. Helpful online
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 9766
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from A lot of hidden fees towards the end I think it should be disclosed upfront the fees and taxes I just was not satisfied as I thought I would be.
Date published: 2022-03-31
Rated 1 out of 5 by from frustation Bad news travels faster than good news. Frustrated with the delays
Date published: 2022-03-31
Rated 4 out of 5 by from Much Better - Issues with state return Went well. Had issue with state return as program kept asking me to complete/file OH state return when I had no need to. ...don't live in OH
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo tax was very helpful Turbo tax was great. Glad I used it. I like the different options.
Date published: 2022-03-31
Rated 5 out of 5 by from David and Turbo Tax are Awesome! Turbo Tax was very quick to respond when I first enrolled with them. I cannot give more praise for the service and communications I shared with David.
Date published: 2022-03-31
Rated 1 out of 5 by from Not Happy with Turbo Tax this year For the past 15 years I have been using Turbo Tax and never had an issue with getting and filing my taxes done in February--not so this year. The program wouldn't let me file them until today. First kept telling a a form wouldn't be available until 3/24/22. Tried to file on 3/24/22 and still told me wasn't available. Called the help line and the lady told me, she had been told it wouldn't be available to everyone until 3/31/22. It was made available to some people earlier. This is totally unacceptable from at tax preparation company!! This is what you people do!! I know nothing will come of this "review" other than a "thank you and we will try to do better." I think I am going to go back to just doing my taxes on paper and send them in the way I used to do it--will certainly get my refund sooner than this year. I have never filed my taxes so late. Turbo Tax should issue refunds to those who purchased their products this year and given warning that people couldn't file until the end of March because that's when your product was complete. And COVID is not an excuse!! Stop spending so much money on commercials and pay your programmers to get the stuff done if that was the problem.
Date published: 2022-03-31
Rated 5 out of 5 by from Peace of mind I've used TurboTax to prepare my taxes for several years. In 2022 I went all the way and had a TuboTax professional prepare my taxes for me. It was a very smooth experience and I really liked knowing I could talk to my preparer if I needed to.
Date published: 2022-03-31
Rated 5 out of 5 by from Cryoto Currebcies Information Need to improve the questionnaire so that the information can be entered as the questions being answered. Crypto exchanges do not issue 1099B forms and the reports available have the required information but the details are not downloadable to Turbo Tax
Date published: 2022-03-31
Rated 5 out of 5 by from Loved it! This process was very simple and easy! Would definitely recommend and would do again
Date published: 2022-03-31
Rated 5 out of 5 by from Love Turbo Tax Doing both my children - Easy to use. Helpful online
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 9766