TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by from Not as good as before Many changes, not for the better, from previous years interactive format. Many things not as 'intuitive', Questions that should be 'automatically' answered such as "State Taxes" -- if you're filing from a Non-Tax state that should answer most of the questions intuitively or at least it has in the past. I feel that even just the interaction of this years format was not as 'smooth' as previous and took Longer. Thanks
Date published: 2023-02-26
Rated 5 out of 5 by from Great Product I’ve used TurboTax for 11 years and it keeps getting easier in spite of some forms getting more complex. I like the ability to import using my phone camera as very few of my financial institutions can be automatically imported. My biggest complaint is that I get very tired of saying I don’t want to upgrade or pay for special features. Once at the beginning and once at the end should suffice.
Date published: 2023-02-26
Rated 2 out of 5 by from Last Years Process Smoother Took a little longer than I expected. I was unfortunately not impressed with the automated parsing of information from various financial institutions whether one provided the login credentials or manually provided the documents etc. I found entire pages skipped, incorrect information pulled and ended up having to delete and redo a number of them by typing the information in myself to get the information right. Only the stock brokerage information was input correctly (thank goodness for that). I distinctly being much more impressed with last years parsing of information. I would have preferred more discounts, smoother imports in lieu of the many emails I got in my inbox reminding me to file taxes.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax Makes it easy every year I have been using Turbo Tax for almost 10 years now and every year it's consistent on user experience. It's quick to file and they really have useful information in areas that you might not understand. Being able to connect to a tax representative to ask questions is very helpful.
Date published: 2023-02-26
Rated 5 out of 5 by from Glad I used Turbo Tax I so appreciate the ability to do my income taxes myself. I am better able to understand the process, and it is less expensive than hiring an accountant. Thank you Turbo Tax!
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is easy to use as usual! Harley and Stella were awesome! The experience was easy and we completed everything in under an hour.
Date published: 2023-02-26
Rated 5 out of 5 by from easy to use my mom uses turbotax so I thought I would give it a try and it went fine and if I needed help an agent was available fast
Date published: 2023-02-26
Rated 5 out of 5 by from TurboTax make it easy i made it easier than in the past -- I could research Quicken as I was answering questions and it took less than 2 hours
Date published: 2023-02-26
Rated 5 out of 5 by from Great Great customer service fast and easy! Helpful team
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is easy I have always used Turbo Tax. their simple directions are easy to use directions..
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9765
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not as good as before Many changes, not for the better, from previous years interactive format. Many things not as 'intuitive', Questions that should be 'automatically' answered such as "State Taxes" -- if you're filing from a Non-Tax state that should answer most of the questions intuitively or at least it has in the past. I feel that even just the interaction of this years format was not as 'smooth' as previous and took Longer. Thanks
Date published: 2023-02-26
Rated 5 out of 5 by from Great Product I’ve used TurboTax for 11 years and it keeps getting easier in spite of some forms getting more complex. I like the ability to import using my phone camera as very few of my financial institutions can be automatically imported. My biggest complaint is that I get very tired of saying I don’t want to upgrade or pay for special features. Once at the beginning and once at the end should suffice.
Date published: 2023-02-26
Rated 2 out of 5 by from Last Years Process Smoother Took a little longer than I expected. I was unfortunately not impressed with the automated parsing of information from various financial institutions whether one provided the login credentials or manually provided the documents etc. I found entire pages skipped, incorrect information pulled and ended up having to delete and redo a number of them by typing the information in myself to get the information right. Only the stock brokerage information was input correctly (thank goodness for that). I distinctly being much more impressed with last years parsing of information. I would have preferred more discounts, smoother imports in lieu of the many emails I got in my inbox reminding me to file taxes.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax Makes it easy every year I have been using Turbo Tax for almost 10 years now and every year it's consistent on user experience. It's quick to file and they really have useful information in areas that you might not understand. Being able to connect to a tax representative to ask questions is very helpful.
Date published: 2023-02-26
Rated 5 out of 5 by from Glad I used Turbo Tax I so appreciate the ability to do my income taxes myself. I am better able to understand the process, and it is less expensive than hiring an accountant. Thank you Turbo Tax!
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is easy to use as usual! Harley and Stella were awesome! The experience was easy and we completed everything in under an hour.
Date published: 2023-02-26
Rated 5 out of 5 by from easy to use my mom uses turbotax so I thought I would give it a try and it went fine and if I needed help an agent was available fast
Date published: 2023-02-26
Rated 5 out of 5 by from TurboTax make it easy i made it easier than in the past -- I could research Quicken as I was answering questions and it took less than 2 hours
Date published: 2023-02-26
Rated 5 out of 5 by from Great Great customer service fast and easy! Helpful team
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is easy I have always used Turbo Tax. their simple directions are easy to use directions..
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9765