TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Recommend Turbo Tax I had questions while completing my return. Turbo Tax provides an automated assistance, if that doesn't help, you can chat or have someone call you. I talked to someone 3 different times while completing my taxes.
Date published: 2021-03-01
Rated 3 out of 5 by from I don't think I like the changes this year. So I have used turbo tax for years. In the past it would pull up last year and and do a side by side comparison. This was helpful so I remember what I filled the year before so I don't miss anything. It did a little bit of that but not as extensive. It does not seem to be as user friendly as it used to be. Also; I pre-pay for turbo tax; I signed in with my username and password but it didn't seem to know that I pre-pay. So when I got to the part to file it wanted a credit card or wanted to take the fee our of my refund ( with a large service fee). No where was there an option for me to let them know that I pre-paid. Now I have paid twice for the product and have to contact someone for a refund. Not happy with this year's changes.
Date published: 2021-03-01
Rated 5 out of 5 by from Best Year Yet! I've used Turbo Tax to file 10 out of the last 11 years, and while I've always been loyal with that one exception* I've never been more impressed than I was this year. Keep up the good work for next year TurboTax-Team. (*Fun Story: The year I tried a tax preparation service, a MAJOR one, I repeatedly caught them making mistakes that could have gotten me audited. Needless to say I went running right back to Turbo Tax)
Date published: 2021-03-01
Rated 3 out of 5 by from Difficult to use A number of items flagged on the review fail to explain what needs to be corrected. Very stressful.
Date published: 2021-03-01
Rated 5 out of 5 by from happy This was my first time doing my taxes and it was ok.
Date published: 2021-03-01
Rated 5 out of 5 by from Tried and True We have used Turbo Tax for many years now, at least 5. I have a rental property in another city, so I always use a paid version. It has made the process of calculating investment items simple. I also feel I always get the most from my refund with Turbo Tax.
Date published: 2021-03-01
Rated 3 out of 5 by from Easy but expensive I think it is very easy to use this website to do taxes. But, it is very expensive for those who don't have excessive credits or extra deductions. I couldn't do the free plan because I had 1 deduction that wasn't available with the free plan. I went from $0 to $70 then from $70 to $110. That is very disheartening especially during a pandemic where we have to be a little tight with our funds.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy filing TurboTax helps along the way. It'll tell you if you have mistakes. I like the ease of editing.
Date published: 2021-03-01
Rated 5 out of 5 by from Super Easy and Informative TurboTax made filing super easy! It walks you through step by step and even answers questions along the way. You will be more informed about your own taxes than ever before.
Date published: 2021-03-01
Rated 5 out of 5 by from So easy to file! Thanks for another easy year of filing my tax returns!
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9761
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Recommend Turbo Tax I had questions while completing my return. Turbo Tax provides an automated assistance, if that doesn't help, you can chat or have someone call you. I talked to someone 3 different times while completing my taxes.
Date published: 2021-03-01
Rated 3 out of 5 by from I don't think I like the changes this year. So I have used turbo tax for years. In the past it would pull up last year and and do a side by side comparison. This was helpful so I remember what I filled the year before so I don't miss anything. It did a little bit of that but not as extensive. It does not seem to be as user friendly as it used to be. Also; I pre-pay for turbo tax; I signed in with my username and password but it didn't seem to know that I pre-pay. So when I got to the part to file it wanted a credit card or wanted to take the fee our of my refund ( with a large service fee). No where was there an option for me to let them know that I pre-paid. Now I have paid twice for the product and have to contact someone for a refund. Not happy with this year's changes.
Date published: 2021-03-01
Rated 5 out of 5 by from Best Year Yet! I've used Turbo Tax to file 10 out of the last 11 years, and while I've always been loyal with that one exception* I've never been more impressed than I was this year. Keep up the good work for next year TurboTax-Team. (*Fun Story: The year I tried a tax preparation service, a MAJOR one, I repeatedly caught them making mistakes that could have gotten me audited. Needless to say I went running right back to Turbo Tax)
Date published: 2021-03-01
Rated 3 out of 5 by from Difficult to use A number of items flagged on the review fail to explain what needs to be corrected. Very stressful.
Date published: 2021-03-01
Rated 5 out of 5 by from happy This was my first time doing my taxes and it was ok.
Date published: 2021-03-01
Rated 5 out of 5 by from Tried and True We have used Turbo Tax for many years now, at least 5. I have a rental property in another city, so I always use a paid version. It has made the process of calculating investment items simple. I also feel I always get the most from my refund with Turbo Tax.
Date published: 2021-03-01
Rated 3 out of 5 by from Easy but expensive I think it is very easy to use this website to do taxes. But, it is very expensive for those who don't have excessive credits or extra deductions. I couldn't do the free plan because I had 1 deduction that wasn't available with the free plan. I went from $0 to $70 then from $70 to $110. That is very disheartening especially during a pandemic where we have to be a little tight with our funds.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy filing TurboTax helps along the way. It'll tell you if you have mistakes. I like the ease of editing.
Date published: 2021-03-01
Rated 5 out of 5 by from Super Easy and Informative TurboTax made filing super easy! It walks you through step by step and even answers questions along the way. You will be more informed about your own taxes than ever before.
Date published: 2021-03-01
Rated 5 out of 5 by from So easy to file! Thanks for another easy year of filing my tax returns!
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9761