TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is nawesome Turbo tax makes taxes so easy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-02-26
Rated 1 out of 5 by from Stupid I was forced to pay for the deluxe version, then when I elected for that charge to be taken out of me refund instead of me paying it from my bank I was charged $39 for the *option* of being able to do so. I am tired of something being so obnoxiously advertised as free and it never actually being free.
Date published: 2023-02-26
Rated 5 out of 5 by from Demetria was great! Despite some technical issues on the computer end, or possibly on my end, she was super helpful and efficient.
Date published: 2023-02-26
Rated 5 out of 5 by from Another Year Done I had a small sanfu in that I didn't enter some numbers right, but the Online and Phone help set me straight!!
Date published: 2023-02-26
Rated 1 out of 5 by from Customer Service was Rude... not worth the extra $ The one lady I had told me I had to file a PA return because I work in Philadelphia even though NJ & MD have reciprocal agreements (I held residence in NJ & MD 50/50 throughout 2022)... The issue was corrected after I told her however if she is the tax expert I should not be telling her how to do her job. I tried to get connected to a live person three different times: the first lady gave me attitude and was asking rhetorical questions in a very rude manner; the second time the person hung up on me; and the third person was also rude (she was the one who asked said I had to file a PA return). I paid over $200 for the "premium live support" and It was completely a waste of money... I believe I should get a refund because It was far from helpful and if anything It made the process a lot more complicated. So much so that I think I am going to do my tax with another company next year. The services should have been a lot better for the money I paid.
Date published: 2023-02-26
Rated 5 out of 5 by from Was good Was my first time filing on my own, and she was informative and helpful.
Date published: 2023-02-26
Rated 5 out of 5 by from I like it Great experience. Will use again. I will recommend this to anyone
Date published: 2023-02-26
Rated 5 out of 5 by from EASY TO USE, AWESOME! Very easy to use and will continue to use to prepare and file my taxes.
Date published: 2023-02-26
Rated 3 out of 5 by from it is just ok gets the job done, but still a lot of work, wish there was a better way
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax as usual Great Great tool to file my taxes. Been using Turbo Tax for more than 10 years
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9758
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is nawesome Turbo tax makes taxes so easy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-02-26
Rated 1 out of 5 by from Stupid I was forced to pay for the deluxe version, then when I elected for that charge to be taken out of me refund instead of me paying it from my bank I was charged $39 for the *option* of being able to do so. I am tired of something being so obnoxiously advertised as free and it never actually being free.
Date published: 2023-02-26
Rated 5 out of 5 by from Demetria was great! Despite some technical issues on the computer end, or possibly on my end, she was super helpful and efficient.
Date published: 2023-02-26
Rated 5 out of 5 by from Another Year Done I had a small sanfu in that I didn't enter some numbers right, but the Online and Phone help set me straight!!
Date published: 2023-02-26
Rated 1 out of 5 by from Customer Service was Rude... not worth the extra $ The one lady I had told me I had to file a PA return because I work in Philadelphia even though NJ & MD have reciprocal agreements (I held residence in NJ & MD 50/50 throughout 2022)... The issue was corrected after I told her however if she is the tax expert I should not be telling her how to do her job. I tried to get connected to a live person three different times: the first lady gave me attitude and was asking rhetorical questions in a very rude manner; the second time the person hung up on me; and the third person was also rude (she was the one who asked said I had to file a PA return). I paid over $200 for the "premium live support" and It was completely a waste of money... I believe I should get a refund because It was far from helpful and if anything It made the process a lot more complicated. So much so that I think I am going to do my tax with another company next year. The services should have been a lot better for the money I paid.
Date published: 2023-02-26
Rated 5 out of 5 by from Was good Was my first time filing on my own, and she was informative and helpful.
Date published: 2023-02-26
Rated 5 out of 5 by from I like it Great experience. Will use again. I will recommend this to anyone
Date published: 2023-02-26
Rated 5 out of 5 by from EASY TO USE, AWESOME! Very easy to use and will continue to use to prepare and file my taxes.
Date published: 2023-02-26
Rated 3 out of 5 by from it is just ok gets the job done, but still a lot of work, wish there was a better way
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax as usual Great Great tool to file my taxes. Been using Turbo Tax for more than 10 years
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9758