TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Pleased with Turbo Tax overall This is my second year with TT and I am, again, pleased. The process is easy and the people I have worked with have been professional and helpful. One suggestion is to be transparent with pricing at the start of the process and honor initial quotes.
Date published: 2022-03-19
Rated 4 out of 5 by from Turbo Tax is Awesome This is my third year using your AMAZING product. Previously, I used a "tax professional" and could not understand how I had to keep "paying" all along, my deductions were incorrect and she never explained anything! I chatted with Turbo Tax Help and figured out that I need to have more taken out of my paychecks.
Date published: 2022-03-19
Rated 5 out of 5 by from TURBO TAX IS AWESOME I had to contact a live person several times and my overall experience was AWESOME!! Every person that assist me had patience and explained clearly my issue before ending the call.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax was Easy, Fast, simple!! My tax expert Mark made sure to answer my questions quickly, worked with me along the way! Over all a great experience
Date published: 2022-03-19
Rated 4 out of 5 by from Have used for many years, will continue Does the job nicely, with sufficient built-in help. Navigation has become a bit erratic. "Walk me through everything" does NOT cover everything, and odd skips later cause errors that need to be fixed. (Had to "fix" a totally irrelevant child care payment source problem because I hadn't been asked to indicate there were no such payments. Routinely skips over calculating estimated Fed taxes - always have to go back to find that.)
Date published: 2022-03-19
Rated 1 out of 5 by from Turbo Tax charged me $25 for my free state filing! Turbo tax is great for calculating and filing taxes. But, when I bought this package there was supposed to be one free state filing. I live in Texas, so no State filing for us, but when I calculated my Dad's taxes and did the state filing, guess what? Had to pay $25 plus tax.
Date published: 2022-03-19
Rated 3 out of 5 by from Did the job Nothing to rave about because not super user friendly in the step-by-step mode, but after a few adjustments on the forms themselves it worked fine.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is easy I've been using Turbo Tax for over 15yrs, super easy to use, and I have never had an issue with the IRS.
Date published: 2022-03-19
Rated 5 out of 5 by from Love Turbo Tax I really like the simple walk through steps. I would recommend to my family and friends.
Date published: 2022-03-19
Rated 5 out of 5 by from EASY TO USE VERY EASY TO USE AND FOLLOW SIMPLE DIRECTIONS-THE HELP FEATURE HELPED ME TO DELETE THE FORM THAT I NEEDED TO CORRECT.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 9751
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Pleased with Turbo Tax overall This is my second year with TT and I am, again, pleased. The process is easy and the people I have worked with have been professional and helpful. One suggestion is to be transparent with pricing at the start of the process and honor initial quotes.
Date published: 2022-03-19
Rated 4 out of 5 by from Turbo Tax is Awesome This is my third year using your AMAZING product. Previously, I used a "tax professional" and could not understand how I had to keep "paying" all along, my deductions were incorrect and she never explained anything! I chatted with Turbo Tax Help and figured out that I need to have more taken out of my paychecks.
Date published: 2022-03-19
Rated 5 out of 5 by from TURBO TAX IS AWESOME I had to contact a live person several times and my overall experience was AWESOME!! Every person that assist me had patience and explained clearly my issue before ending the call.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax was Easy, Fast, simple!! My tax expert Mark made sure to answer my questions quickly, worked with me along the way! Over all a great experience
Date published: 2022-03-19
Rated 4 out of 5 by from Have used for many years, will continue Does the job nicely, with sufficient built-in help. Navigation has become a bit erratic. "Walk me through everything" does NOT cover everything, and odd skips later cause errors that need to be fixed. (Had to "fix" a totally irrelevant child care payment source problem because I hadn't been asked to indicate there were no such payments. Routinely skips over calculating estimated Fed taxes - always have to go back to find that.)
Date published: 2022-03-19
Rated 1 out of 5 by from Turbo Tax charged me $25 for my free state filing! Turbo tax is great for calculating and filing taxes. But, when I bought this package there was supposed to be one free state filing. I live in Texas, so no State filing for us, but when I calculated my Dad's taxes and did the state filing, guess what? Had to pay $25 plus tax.
Date published: 2022-03-19
Rated 3 out of 5 by from Did the job Nothing to rave about because not super user friendly in the step-by-step mode, but after a few adjustments on the forms themselves it worked fine.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is easy I've been using Turbo Tax for over 15yrs, super easy to use, and I have never had an issue with the IRS.
Date published: 2022-03-19
Rated 5 out of 5 by from Love Turbo Tax I really like the simple walk through steps. I would recommend to my family and friends.
Date published: 2022-03-19
Rated 5 out of 5 by from EASY TO USE VERY EASY TO USE AND FOLLOW SIMPLE DIRECTIONS-THE HELP FEATURE HELPED ME TO DELETE THE FORM THAT I NEEDED TO CORRECT.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 9751