TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax is awesome Very complicated year, done quickly! I will continue to use TurboTax.
Date published: 2022-03-26
Rated 5 out of 5 by from Valerie did a great job. (Apple) Valerie was very nice and did a great job. (apple)
Date published: 2022-03-26
Rated 1 out of 5 by from Poor UI and Backend The website constantly signed me out while I was actively making changes. It did not let me remove HSA from my deductible after accidentally selecting that option. It was not clear about the difference between IRA and 401k tax deductions (both pre-tax and Roth). It did not ask me for my education form (1099) and didn't tell me that I didn't have to account for my employer tuition reimbursement which is non-taxable because it applies to my current field.
Date published: 2022-03-26
Rated 3 out of 5 by from its ok... This was my first time using TurboTax ( I was going to H&R Block before). I switched to turbo tax because I did not want to pay hundreds of dollars to file my taxes like I did last year. TurboTax was great for the most part and easy to use I just really disliked the fact that they start you off for "free" then gradually increase the amount of money you HAVE to pay to do your taxes! It's still a lot cheaper than H&R Block but it was very frustrating to expect this service to be free and then every step of the way being told "sorry you have to pay more money to be able to anything!" I wish they would have been straight up with me in the beginning rather than throwing fees in my face as the process went along...it would have made my experience less frustrating and stressful! And trust me, I read EVERYTHING, so its not like I was just speeding through not paying attention!
Date published: 2022-03-26
Rated 4 out of 5 by from Lots of ratings. There are just too many "rate us" pop-ups in the middle of preparing, "almost done" at the end, another "almost there", and "one more" thing before we're all done.
Date published: 2022-03-26
Rated 5 out of 5 by from Thank you for your help i hope i did it right thankyou. I needed the help! i would not have been able to do this w out this platform
Date published: 2022-03-26
Rated 5 out of 5 by from easy to follow easy to follow walks you through all the options to get the best refund possible
Date published: 2022-03-26
Rated 5 out of 5 by from A product that really works! Very user friendly and prompts that actually go to the right direction.
Date published: 2022-03-26
Rated 2 out of 5 by from Annoying Had to enter same info multiple times. Disaster relief section was a mess. Had to fill out multiple times for it to finally take my "no" answer
Date published: 2022-03-26
Rated 5 out of 5 by from As Buddy Holly sang " its so easy" easy to install, Great walk-through tax events. Easy to start and stop filing.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 9747
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is awesome Very complicated year, done quickly! I will continue to use TurboTax.
Date published: 2022-03-26
Rated 5 out of 5 by from Valerie did a great job. (Apple) Valerie was very nice and did a great job. (apple)
Date published: 2022-03-26
Rated 1 out of 5 by from Poor UI and Backend The website constantly signed me out while I was actively making changes. It did not let me remove HSA from my deductible after accidentally selecting that option. It was not clear about the difference between IRA and 401k tax deductions (both pre-tax and Roth). It did not ask me for my education form (1099) and didn't tell me that I didn't have to account for my employer tuition reimbursement which is non-taxable because it applies to my current field.
Date published: 2022-03-26
Rated 3 out of 5 by from its ok... This was my first time using TurboTax ( I was going to H&R Block before). I switched to turbo tax because I did not want to pay hundreds of dollars to file my taxes like I did last year. TurboTax was great for the most part and easy to use I just really disliked the fact that they start you off for "free" then gradually increase the amount of money you HAVE to pay to do your taxes! It's still a lot cheaper than H&R Block but it was very frustrating to expect this service to be free and then every step of the way being told "sorry you have to pay more money to be able to anything!" I wish they would have been straight up with me in the beginning rather than throwing fees in my face as the process went along...it would have made my experience less frustrating and stressful! And trust me, I read EVERYTHING, so its not like I was just speeding through not paying attention!
Date published: 2022-03-26
Rated 4 out of 5 by from Lots of ratings. There are just too many "rate us" pop-ups in the middle of preparing, "almost done" at the end, another "almost there", and "one more" thing before we're all done.
Date published: 2022-03-26
Rated 5 out of 5 by from Thank you for your help i hope i did it right thankyou. I needed the help! i would not have been able to do this w out this platform
Date published: 2022-03-26
Rated 5 out of 5 by from easy to follow easy to follow walks you through all the options to get the best refund possible
Date published: 2022-03-26
Rated 5 out of 5 by from A product that really works! Very user friendly and prompts that actually go to the right direction.
Date published: 2022-03-26
Rated 2 out of 5 by from Annoying Had to enter same info multiple times. Disaster relief section was a mess. Had to fill out multiple times for it to finally take my "no" answer
Date published: 2022-03-26
Rated 5 out of 5 by from As Buddy Holly sang " its so easy" easy to install, Great walk-through tax events. Easy to start and stop filing.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 9747