TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 5 out of 5 by
Nancpoo010 from
TurboTax is awesome
Very complicated year, done quickly! I will continue to use TurboTax.
Date published: 2022-03-26
Rated 5 out of 5 by
Patrick1987 from
Valerie did a great job. (Apple)
Valerie was very nice and did a great job. (apple)
Date published: 2022-03-26
Rated 1 out of 5 by
Kendall15 from
Poor UI and Backend
The website constantly signed me out while I was actively making changes. It did not let me remove HSA from my deductible after accidentally selecting that option. It was not clear about the difference between IRA and 401k tax deductions (both pre-tax and Roth). It did not ask me for my education form (1099) and didn't tell me that I didn't have to account for my employer tuition reimbursement which is non-taxable because it applies to my current field.
Date published: 2022-03-26
Rated 3 out of 5 by
vc2323 from
its ok...
This was my first time using TurboTax ( I was going to H&R Block before). I switched to turbo tax because I did not want to pay hundreds of dollars to file my taxes like I did last year. TurboTax was great for the most part and easy to use I just really disliked the fact that they start you off for "free" then gradually increase the amount of money you HAVE to pay to do your taxes! It's still a lot cheaper than H&R Block but it was very frustrating to expect this service to be free and then every step of the way being told "sorry you have to pay more money to be able to anything!" I wish they would have been straight up with me in the beginning rather than throwing fees in my face as the process went along...it would have made my experience less frustrating and stressful! And trust me, I read EVERYTHING, so its not like I was just speeding through not paying attention!
Date published: 2022-03-26
Rated 4 out of 5 by
G ST from
Lots of ratings.
There are just too many "rate us" pop-ups in the middle of preparing, "almost done" at the end, another "almost there", and "one more" thing before we're all done.
Date published: 2022-03-26
Rated 5 out of 5 by
juliack from
Thank you for your help i hope i did it right
thankyou. I needed the help! i would not have been able to do this w out this platform
Date published: 2022-03-26
Rated 5 out of 5 by
cbu2022 from
easy to follow
easy to follow walks you through all the options to get the best refund possible
Date published: 2022-03-26
Rated 5 out of 5 by
JRM702 from
A product that really works!
Very user friendly and prompts that actually go to the right direction.
Date published: 2022-03-26
Rated 2 out of 5 by
nonenononenienfiewnfiew from
Annoying
Had to enter same info multiple times. Disaster relief section was a mess. Had to fill out multiple times for it to finally take my "no" answer
Date published: 2022-03-26
Rated 5 out of 5 by
ChloeMi from
As Buddy Holly sang " its so easy"
easy to install, Great walk-through tax events. Easy to start and stop filing.
All TurboTax® Offerings Reviews - Page 9747
Date published: 2022-03-26
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Nancpoo010 from
TurboTax is awesome
Very complicated year, done quickly! I will continue to use TurboTax.
Date published: 2022-03-26
Rated 5 out of 5 by
Patrick1987 from
Valerie did a great job. (Apple)
Valerie was very nice and did a great job. (apple)
Date published: 2022-03-26
Rated 1 out of 5 by
Kendall15 from
Poor UI and Backend
The website constantly signed me out while I was actively making changes. It did not let me remove HSA from my deductible after accidentally selecting that option. It was not clear about the difference between IRA and 401k tax deductions (both pre-tax and Roth). It did not ask me for my education form (1099) and didn't tell me that I didn't have to account for my employer tuition reimbursement which is non-taxable because it applies to my current field.
Date published: 2022-03-26
Rated 3 out of 5 by
vc2323 from
its ok...
This was my first time using TurboTax ( I was going to H&R Block before). I switched to turbo tax because I did not want to pay hundreds of dollars to file my taxes like I did last year. TurboTax was great for the most part and easy to use I just really disliked the fact that they start you off for "free" then gradually increase the amount of money you HAVE to pay to do your taxes! It's still a lot cheaper than H&R Block but it was very frustrating to expect this service to be free and then every step of the way being told "sorry you have to pay more money to be able to anything!" I wish they would have been straight up with me in the beginning rather than throwing fees in my face as the process went along...it would have made my experience less frustrating and stressful! And trust me, I read EVERYTHING, so its not like I was just speeding through not paying attention!
Date published: 2022-03-26
Rated 4 out of 5 by
G ST from
Lots of ratings.
There are just too many "rate us" pop-ups in the middle of preparing, "almost done" at the end, another "almost there", and "one more" thing before we're all done.
Date published: 2022-03-26
Rated 5 out of 5 by
juliack from
Thank you for your help i hope i did it right
thankyou. I needed the help! i would not have been able to do this w out this platform
Date published: 2022-03-26
Rated 5 out of 5 by
cbu2022 from
easy to follow
easy to follow walks you through all the options to get the best refund possible
Date published: 2022-03-26
Rated 5 out of 5 by
JRM702 from
A product that really works!
Very user friendly and prompts that actually go to the right direction.
Date published: 2022-03-26
Rated 2 out of 5 by
nonenononenienfiewnfiew from
Annoying
Had to enter same info multiple times. Disaster relief section was a mess. Had to fill out multiple times for it to finally take my "no" answer
Date published: 2022-03-26
Rated 5 out of 5 by
ChloeMi from
As Buddy Holly sang " its so easy"
easy to install, Great walk-through tax events. Easy to start and stop filing.
All TurboTax® Offerings Reviews - Page 9747
Date published: 2022-03-26