TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Good, but could be great TurboTax is easier than doing taxes yourself, but it could be better. I've used the program for several years, and import my previous year's data. However, there are many times that the program asks me to key in info that is on my previous year's return. This happens most frequently in the State Tax section. I understand what a nightmare it must be to keep the states' myriad of rules up to date, but I shouldn't have to key in data the program already has. This keeps the program from being excellent.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax is wonderful! I appreciate the walk through approach. I am a detail person and I like to look at all the options. I had a bit of difficulty with the state filing but I think that was more "user error" rather than the product.
Date published: 2022-03-29
Rated 5 out of 5 by from Great job turbo tax Overall it was super easy and they were there to help
Date published: 2022-03-29
Rated 4 out of 5 by from Good service I like it, it's nice to be able to do this myself at home.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax makes Tax Returns easier Turbo Tax is a simple way to navigate through your tax return. You can mindlessly complete your return.
Date published: 2022-03-29
Rated 4 out of 5 by from Turbotax is good, but it could be much better I've been using Turbotax for like 20 years. Generally it's good but there are still issues that need to be resolve to help out the user complete there taxes. For example, I get interest on muni bonds that are across the USA but I don't know what States. I import this data into TT, but on the error review, it always asked me enter in a State. And for multiple States, the Fed form states go to "help". I end up searching all over the web, turtbotax help, etc and I finally find the entry I need (XX). So this should be changed to help the user. Another confusing thing is at the end of the income section, it asked if you have had any dealings with cryptocurrency but it stops there. There should be a section on this as to enter buys/sells, etc . . .even if this is combined with other capital gain items. There are some yes explanation no explanation sections where one needs to answer no, but the explanation linked to it is actually contrary. Maybe there should be two no sections. Wish I could give you more on this, but in fact the explanation was illogical.
Date published: 2022-03-29
Rated 5 out of 5 by from Great Program! Great Service! The interactions with the live experts was awesome!
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax got me through! the program was great. walked me right through what I need, how to find it, how to upload the files and calculated my taxes and refund.
Date published: 2022-03-29
Rated 4 out of 5 by from turbo tax is great, but, i kept falling out of some of the questions made no sense to me and the answers i got were of no help' i am sure you can check your e mails and see what i am referring to other than that, it is a little reduntant
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax was fast and easy!!!! Helped me just find last year smooth for my first time ever!! File with turbo tax!!
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 9745
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good, but could be great TurboTax is easier than doing taxes yourself, but it could be better. I've used the program for several years, and import my previous year's data. However, there are many times that the program asks me to key in info that is on my previous year's return. This happens most frequently in the State Tax section. I understand what a nightmare it must be to keep the states' myriad of rules up to date, but I shouldn't have to key in data the program already has. This keeps the program from being excellent.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax is wonderful! I appreciate the walk through approach. I am a detail person and I like to look at all the options. I had a bit of difficulty with the state filing but I think that was more "user error" rather than the product.
Date published: 2022-03-29
Rated 5 out of 5 by from Great job turbo tax Overall it was super easy and they were there to help
Date published: 2022-03-29
Rated 4 out of 5 by from Good service I like it, it's nice to be able to do this myself at home.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax makes Tax Returns easier Turbo Tax is a simple way to navigate through your tax return. You can mindlessly complete your return.
Date published: 2022-03-29
Rated 4 out of 5 by from Turbotax is good, but it could be much better I've been using Turbotax for like 20 years. Generally it's good but there are still issues that need to be resolve to help out the user complete there taxes. For example, I get interest on muni bonds that are across the USA but I don't know what States. I import this data into TT, but on the error review, it always asked me enter in a State. And for multiple States, the Fed form states go to "help". I end up searching all over the web, turtbotax help, etc and I finally find the entry I need (XX). So this should be changed to help the user. Another confusing thing is at the end of the income section, it asked if you have had any dealings with cryptocurrency but it stops there. There should be a section on this as to enter buys/sells, etc . . .even if this is combined with other capital gain items. There are some yes explanation no explanation sections where one needs to answer no, but the explanation linked to it is actually contrary. Maybe there should be two no sections. Wish I could give you more on this, but in fact the explanation was illogical.
Date published: 2022-03-29
Rated 5 out of 5 by from Great Program! Great Service! The interactions with the live experts was awesome!
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax got me through! the program was great. walked me right through what I need, how to find it, how to upload the files and calculated my taxes and refund.
Date published: 2022-03-29
Rated 4 out of 5 by from turbo tax is great, but, i kept falling out of some of the questions made no sense to me and the answers i got were of no help' i am sure you can check your e mails and see what i am referring to other than that, it is a little reduntant
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax was fast and easy!!!! Helped me just find last year smooth for my first time ever!! File with turbo tax!!
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 9745