TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Prices Are Too High As basic as this program is, the price to do all the work ourselves is not worth the work.
Date published: 2023-02-26
Rated 5 out of 5 by from Wonderful Error Checking This product is so helpful especially when I need the time to find all my forms from the previous tax year. The error checking on the values has helped me correct and obtain more on a refund.
Date published: 2023-02-26
Rated 5 out of 5 by from Easy! Turbo Tax live expert was very clear and helpful. Thank you, Coke!
Date published: 2023-02-26
Rated 5 out of 5 by from Very helpful Short wait time to receive a call. Richard was very helpful in assisting me with the final review process.
Date published: 2023-02-26
Rated 4 out of 5 by from I was apprehensive I have not done my own taxes in 30 years and was very apprehensive about doing them myself. I went through each item carefully expecting to stumble. Turbo Tax made it easier than I imagined and I found tax changes that I did not know about.
Date published: 2023-02-26
Rated 5 out of 5 by from TurboTax is fast and simple and expert help you Excellent very happy they have bilingual people helping
Date published: 2023-02-26
Rated 2 out of 5 by from State Return To e-File a state return would cost me $60. That is exorbitant.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo tax is great I had some questions and was helped by an associate who was wonderful, patient and most helpful.
Date published: 2023-02-26
Rated 4 out of 5 by from Really Glad for TurboTax It wasn’t as easy to file this time as previous years but still easier than if I had to do them all myself plus the live support was a great help!
Date published: 2023-02-26
Rated 1 out of 5 by from The worst tax preparation ever! TT's requests for information missing from brokerage account were totally unclear—I had to muck around in the worksheets to figure out what they were asking for. TT also asked multiple times for information on 1099's, and at one point fell into an endless loop. Intuit wouldn't accept my login information from last year and the recovery process failed, leaving me with a call to "customer support" that was unable to help me because I used the desktop version of TT. I finally gave up and opted for them to deduct the usurious fee of $40 to deduct the payment for my state return from my refund and be done with them. (Their marketing on Amazon for the Premier edition that I bought was unclear and led me to believe that it include 1 free state filing.) Never again.
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9743
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Prices Are Too High As basic as this program is, the price to do all the work ourselves is not worth the work.
Date published: 2023-02-26
Rated 5 out of 5 by from Wonderful Error Checking This product is so helpful especially when I need the time to find all my forms from the previous tax year. The error checking on the values has helped me correct and obtain more on a refund.
Date published: 2023-02-26
Rated 5 out of 5 by from Easy! Turbo Tax live expert was very clear and helpful. Thank you, Coke!
Date published: 2023-02-26
Rated 5 out of 5 by from Very helpful Short wait time to receive a call. Richard was very helpful in assisting me with the final review process.
Date published: 2023-02-26
Rated 4 out of 5 by from I was apprehensive I have not done my own taxes in 30 years and was very apprehensive about doing them myself. I went through each item carefully expecting to stumble. Turbo Tax made it easier than I imagined and I found tax changes that I did not know about.
Date published: 2023-02-26
Rated 5 out of 5 by from TurboTax is fast and simple and expert help you Excellent very happy they have bilingual people helping
Date published: 2023-02-26
Rated 2 out of 5 by from State Return To e-File a state return would cost me $60. That is exorbitant.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo tax is great I had some questions and was helped by an associate who was wonderful, patient and most helpful.
Date published: 2023-02-26
Rated 4 out of 5 by from Really Glad for TurboTax It wasn’t as easy to file this time as previous years but still easier than if I had to do them all myself plus the live support was a great help!
Date published: 2023-02-26
Rated 1 out of 5 by from The worst tax preparation ever! TT's requests for information missing from brokerage account were totally unclear—I had to muck around in the worksheets to figure out what they were asking for. TT also asked multiple times for information on 1099's, and at one point fell into an endless loop. Intuit wouldn't accept my login information from last year and the recovery process failed, leaving me with a call to "customer support" that was unable to help me because I used the desktop version of TT. I finally gave up and opted for them to deduct the usurious fee of $40 to deduct the payment for my state return from my refund and be done with them. (Their marketing on Amazon for the Premier edition that I bought was unclear and led me to believe that it include 1 free state filing.) Never again.
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9743