TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Student
Rated 4 out of 5 by from Turbo Tax is Helpful Turbo tax was helpful. They are very thorough in the way that they give faq tabs on almost every page to help the customer understand what is happening with their taxes and why.
Date published: 2021-02-28
Rated 5 out of 5 by from Tax Expert was the Best The live tax expert who helped me through the process was knowledgeable, personable, and extremely patient. She was great to work with and put all my stress and concerns to rest.
Date published: 2021-02-28
Rated 2 out of 5 by from It was fine until this year. Made things difficult No issues in prior years. During this year's filing it caused a bunch of extra work / re-work. Multiple errors when it came to the 'file' stage and I had to go back, delete forms and re-enter to get it to work. Info was correct but system did not allow me to file. Could not get through to a technician. 2 hour wait. I will shop for other alternative tax programs next year.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbotax is quick and easy The online tool is great and easy. No issues with it at all. Highly recommend!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Great! I really enjoy working on Turbo Tax. It helps me move through the process of completing my taxes and makes it very easy to do!
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is wonderful to use! TurboTax was easy to use. Each Section was explained thoroughly, concise, and easy to understand.
Date published: 2021-02-28
Rated 2 out of 5 by from Too many added expenses Too many added fees. I haven't paid this much when i buy the Turbo Tax Premier disc. Won't order through usaa again.
Date published: 2021-02-28
Rated 5 out of 5 by from 10 year user Have used Turbo tax for 10 years now. the last three years I have had an automatic billing for the years turbo tax software. but every year I have to pay at filing, call and get a refund. What is going on!! outside of that issue , I found 2020 form to be easier thn previous 2 years
Date published: 2021-02-28
Rated 5 out of 5 by from Very Happy Been using Turbo Cd, then Turbo Download, now Turbo Online. Once I figured it out, it was okay.
Date published: 2021-02-28
Rated 3 out of 5 by from NOT SO GREAT Couldn't find some things, in some area it wouldn't let me skip and I had to start my Tax return all over. Couldn't find were to file my pension, using help was worthless.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9722
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax is Helpful Turbo tax was helpful. They are very thorough in the way that they give faq tabs on almost every page to help the customer understand what is happening with their taxes and why.
Date published: 2021-02-28
Rated 5 out of 5 by from Tax Expert was the Best The live tax expert who helped me through the process was knowledgeable, personable, and extremely patient. She was great to work with and put all my stress and concerns to rest.
Date published: 2021-02-28
Rated 2 out of 5 by from It was fine until this year. Made things difficult No issues in prior years. During this year's filing it caused a bunch of extra work / re-work. Multiple errors when it came to the 'file' stage and I had to go back, delete forms and re-enter to get it to work. Info was correct but system did not allow me to file. Could not get through to a technician. 2 hour wait. I will shop for other alternative tax programs next year.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbotax is quick and easy The online tool is great and easy. No issues with it at all. Highly recommend!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Great! I really enjoy working on Turbo Tax. It helps me move through the process of completing my taxes and makes it very easy to do!
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is wonderful to use! TurboTax was easy to use. Each Section was explained thoroughly, concise, and easy to understand.
Date published: 2021-02-28
Rated 2 out of 5 by from Too many added expenses Too many added fees. I haven't paid this much when i buy the Turbo Tax Premier disc. Won't order through usaa again.
Date published: 2021-02-28
Rated 5 out of 5 by from 10 year user Have used Turbo tax for 10 years now. the last three years I have had an automatic billing for the years turbo tax software. but every year I have to pay at filing, call and get a refund. What is going on!! outside of that issue , I found 2020 form to be easier thn previous 2 years
Date published: 2021-02-28
Rated 5 out of 5 by from Very Happy Been using Turbo Cd, then Turbo Download, now Turbo Online. Once I figured it out, it was okay.
Date published: 2021-02-28
Rated 3 out of 5 by from NOT SO GREAT Couldn't find some things, in some area it wouldn't let me skip and I had to start my Tax return all over. Couldn't find were to file my pension, using help was worthless.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9722