TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from turbo tax is expensive for no reason $78 to file really??????? This was a total ripoff. Never trust when they say free.
Date published: 2022-02-20
Rated 5 out of 5 by from Super easy TurboTax made it so simple and not expensive for best quality tax returns
Date published: 2022-02-20
Rated 5 out of 5 by from TURBO TAX IS AWESOME Easy and user friendly. Finding info was easy. Saving info always helps
Date published: 2022-02-20
Rated 5 out of 5 by from Love this ish It’s just fast and so easy.. never any problems or concerns. I feel safe doing my taxes here.
Date published: 2022-02-20
Rated 5 out of 5 by from Great way to shorten the time in filing taxes Wonderful customer service, very knowledgable and patient
Date published: 2022-02-20
Rated 1 out of 5 by from Worst Experience with Taxes EVER Their experts were not experts (at least not tax experts) Spent three days working with them, asking to speak to someone who could help me and none of them moved me up to a CPA even though I paid for the service. At the end of the third day, I finally got a supervisor who connected me to a CPA only to be told he couldn't help because the person before had advised me to file my taxes again even though we didn't correct them. No surprise they were rejected. A very nice young man "Daniel" contacted me last night because I complained on facebook. Spent a couple of hours online with him, only to be told I would need to send in additional info through the chat. I did not feel comfortable doing this so this morning, I just went in and took out the charitable deductions that were causing the return to be rejected by the state. I have no more time to spend on this. Bottom line, I paid $217 for a simple 1040 and a KY state return and had to do all of the work myself. The advice given by their experts?...just print them and send them through the mail (even though we hadn't fixed them), delete my deduction (which eventually I did - which cost me even more money in state taxes), just keep resending (sent 4 times), call Frankfort (like they are gonna have time to answer my questions). I have used Turbo Tax for about 14 years. Have never had an issue before. Won't have another because I won't use them. I spent more getting this return done, than if I had actually taken it to a REAL tax service. Now I worry, that I paid for audit defense and support and if there is an issue I'm on my on. I think I'm due a refund for the portion of my cost (the max defend) because no one at your service could help me.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbotax with mint is a one stop shop!!! I have been using this product for years; however, I can track and control my finances in one program since combined with mint. In addition, the tax representative was respectful and considered my taxes promptly. I would use this product again.
Date published: 2022-02-20
Rated 5 out of 5 by from Fantastic Experience every year I love Turbo Tax its makes life easier. I'm really happy with my experience. I will be a forever customer probably.
Date published: 2022-02-20
Rated 5 out of 5 by from TURBOTAX SIMPLY AWESOME!!! SIMPLE, EXACT & QUICK!!! YOU WON'T FIND ANOTHER COMPANY THAT MAKES FILING TAXES MORE EASIER!
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo tax I have a great experience very user friendly service
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9721
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from turbo tax is expensive for no reason $78 to file really??????? This was a total ripoff. Never trust when they say free.
Date published: 2022-02-20
Rated 5 out of 5 by from Super easy TurboTax made it so simple and not expensive for best quality tax returns
Date published: 2022-02-20
Rated 5 out of 5 by from TURBO TAX IS AWESOME Easy and user friendly. Finding info was easy. Saving info always helps
Date published: 2022-02-20
Rated 5 out of 5 by from Love this ish It’s just fast and so easy.. never any problems or concerns. I feel safe doing my taxes here.
Date published: 2022-02-20
Rated 5 out of 5 by from Great way to shorten the time in filing taxes Wonderful customer service, very knowledgable and patient
Date published: 2022-02-20
Rated 1 out of 5 by from Worst Experience with Taxes EVER Their experts were not experts (at least not tax experts) Spent three days working with them, asking to speak to someone who could help me and none of them moved me up to a CPA even though I paid for the service. At the end of the third day, I finally got a supervisor who connected me to a CPA only to be told he couldn't help because the person before had advised me to file my taxes again even though we didn't correct them. No surprise they were rejected. A very nice young man "Daniel" contacted me last night because I complained on facebook. Spent a couple of hours online with him, only to be told I would need to send in additional info through the chat. I did not feel comfortable doing this so this morning, I just went in and took out the charitable deductions that were causing the return to be rejected by the state. I have no more time to spend on this. Bottom line, I paid $217 for a simple 1040 and a KY state return and had to do all of the work myself. The advice given by their experts?...just print them and send them through the mail (even though we hadn't fixed them), delete my deduction (which eventually I did - which cost me even more money in state taxes), just keep resending (sent 4 times), call Frankfort (like they are gonna have time to answer my questions). I have used Turbo Tax for about 14 years. Have never had an issue before. Won't have another because I won't use them. I spent more getting this return done, than if I had actually taken it to a REAL tax service. Now I worry, that I paid for audit defense and support and if there is an issue I'm on my on. I think I'm due a refund for the portion of my cost (the max defend) because no one at your service could help me.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbotax with mint is a one stop shop!!! I have been using this product for years; however, I can track and control my finances in one program since combined with mint. In addition, the tax representative was respectful and considered my taxes promptly. I would use this product again.
Date published: 2022-02-20
Rated 5 out of 5 by from Fantastic Experience every year I love Turbo Tax its makes life easier. I'm really happy with my experience. I will be a forever customer probably.
Date published: 2022-02-20
Rated 5 out of 5 by from TURBOTAX SIMPLY AWESOME!!! SIMPLE, EXACT & QUICK!!! YOU WON'T FIND ANOTHER COMPANY THAT MAKES FILING TAXES MORE EASIER!
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo tax I have a great experience very user friendly service
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9721