TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Not as straightforward as it used to be. I'm back to using TurboTax after 6 years of using a tax accountant. It doesn't seem to be as user friendly as it used to be. Navigation is less intuitive and I remember being able to find help more easily. Also, when I was looking for solutions to a problem (Deleting a file), the online help was wrong. I'm guessing the program works differently on a Mac and yet there are no instructions specific to a Mac. I pay for this program because it's easier than slogging through IRS instructions but I still found myself searching them out to answer questions. TurboTax needs more built in information for those of us who don't want to blindly fill in the blanks and hope we got it right.
Date published: 2023-02-25
Rated 5 out of 5 by from Love Turbo Tax! I’ve used Turbo Tax for seven years. It’s easy and quick!
Date published: 2023-02-25
Rated 5 out of 5 by from shaelon is an amazing worker shaelon went above and beyond she heled me out greatly she saved me from losing money shes a blessing
Date published: 2023-02-25
Rated 5 out of 5 by from Love TurboTax! Have filed my taxes with TurboTax year after year!
Date published: 2023-02-25
Rated 5 out of 5 by from Awesome once again Super easy to use! Thankful for the free version. Will use again.
Date published: 2023-02-25
Rated 3 out of 5 by from TurboTax was helpful My experience was informative and my tax expert was very helpful.
Date published: 2023-02-25
Rated 4 out of 5 by from chat is helpful I had questions and the chat was able to help. filing was relatively simple if a little wordy.
Date published: 2023-02-25
Rated 5 out of 5 by from Its helpful It explains all options in an easy to understand manner
Date published: 2023-02-25
Rated 5 out of 5 by from Great Customer Service I had a great experience with Emmie A. from TurboTax Support, which made my experience much better overall.
Date published: 2023-02-25
Rated 1 out of 5 by from Turbo Turbo Tax experience has been awful and I’ve never had problems in the past
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9718
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not as straightforward as it used to be. I'm back to using TurboTax after 6 years of using a tax accountant. It doesn't seem to be as user friendly as it used to be. Navigation is less intuitive and I remember being able to find help more easily. Also, when I was looking for solutions to a problem (Deleting a file), the online help was wrong. I'm guessing the program works differently on a Mac and yet there are no instructions specific to a Mac. I pay for this program because it's easier than slogging through IRS instructions but I still found myself searching them out to answer questions. TurboTax needs more built in information for those of us who don't want to blindly fill in the blanks and hope we got it right.
Date published: 2023-02-25
Rated 5 out of 5 by from Love Turbo Tax! I’ve used Turbo Tax for seven years. It’s easy and quick!
Date published: 2023-02-25
Rated 5 out of 5 by from shaelon is an amazing worker shaelon went above and beyond she heled me out greatly she saved me from losing money shes a blessing
Date published: 2023-02-25
Rated 5 out of 5 by from Love TurboTax! Have filed my taxes with TurboTax year after year!
Date published: 2023-02-25
Rated 5 out of 5 by from Awesome once again Super easy to use! Thankful for the free version. Will use again.
Date published: 2023-02-25
Rated 3 out of 5 by from TurboTax was helpful My experience was informative and my tax expert was very helpful.
Date published: 2023-02-25
Rated 4 out of 5 by from chat is helpful I had questions and the chat was able to help. filing was relatively simple if a little wordy.
Date published: 2023-02-25
Rated 5 out of 5 by from Its helpful It explains all options in an easy to understand manner
Date published: 2023-02-25
Rated 5 out of 5 by from Great Customer Service I had a great experience with Emmie A. from TurboTax Support, which made my experience much better overall.
Date published: 2023-02-25
Rated 1 out of 5 by from Turbo Turbo Tax experience has been awful and I’ve never had problems in the past
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9718