TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Getting more confusing The question about whether my state taxes retirement income should be a given answer based on which state I'm filing for. When I returned to answer this question days later, I could not find the question. There is no reference page/bookmark to come back to. I wanted to edit my charitable contribution, but could not find a way to change line 10b on my 1040-SR. My company changed it's name in 2020, but I could not fix it without recording a second W-2. There isn't as many opportunities to review each section before moving on to the next as there once was. If I return to complete my return after a few days absence, I want to start exactly where I left off - this did not happen. Explain how long a person is considered Divorced before becoming Single. I don't think there is full disclosure about your fee structure. For the limited information carryover I get with PLUS, I may as well get the free. I used to love TurboTax, but it doesn't fill me with as much confidence.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax made my 2020 taxes a breeze We had some changes to our tax situation as a result of the pandemic. Turbo tax made everything easy to understand and provide us with the maximum deduction. We went from owing $3500 with the other guys to a refund with Turbo Tax.
Date published: 2021-02-28
Rated 5 out of 5 by from would recommend Always easy and effective. will continue to use and recommend
Date published: 2021-02-28
Rated 3 out of 5 by from What happened The software did not make me happy this year. I had numerous glitches and I had to really work at doing my taxes this year which is different from other years. I have used this software for 8 years now and until this year I was always happy. I had to go back and manually delete forms that were carried over from previous years even though in the initial questionnaire part, I specifically answered no to those carry overs. I would change one entry, delete it, then in review it would pop up. I don't know what happened. I had to clear the whole thing (wasted at least 4 hours) and start over again. I finally filed but it was for less of a refund than the first time around. I hope the software gets fixed for next year.
Date published: 2021-02-28
Rated 5 out of 5 by from awesome excellent and easy, i recommend it. i will be using it again.
Date published: 2021-02-28
Rated 3 out of 5 by from first time First time doing my own taxes, I was pretty nervous and I'm still not sure how well I did.
Date published: 2021-02-28
Rated 5 out of 5 by from So easy to file!!! Easy to file! No issues. Easy step by step directions
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is awesome It was quick and easy... love it. I will recommend it to anyone with a tax return.
Date published: 2021-02-28
Rated 5 out of 5 by from turbo tax did a great job It was much easier than I thought it would be. I have never filed my own taxes before
Date published: 2021-02-28
Rated 4 out of 5 by from Very easy to use Easy to use and well organized. Help/info is pretty useful.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9700
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Getting more confusing The question about whether my state taxes retirement income should be a given answer based on which state I'm filing for. When I returned to answer this question days later, I could not find the question. There is no reference page/bookmark to come back to. I wanted to edit my charitable contribution, but could not find a way to change line 10b on my 1040-SR. My company changed it's name in 2020, but I could not fix it without recording a second W-2. There isn't as many opportunities to review each section before moving on to the next as there once was. If I return to complete my return after a few days absence, I want to start exactly where I left off - this did not happen. Explain how long a person is considered Divorced before becoming Single. I don't think there is full disclosure about your fee structure. For the limited information carryover I get with PLUS, I may as well get the free. I used to love TurboTax, but it doesn't fill me with as much confidence.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax made my 2020 taxes a breeze We had some changes to our tax situation as a result of the pandemic. Turbo tax made everything easy to understand and provide us with the maximum deduction. We went from owing $3500 with the other guys to a refund with Turbo Tax.
Date published: 2021-02-28
Rated 5 out of 5 by from would recommend Always easy and effective. will continue to use and recommend
Date published: 2021-02-28
Rated 3 out of 5 by from What happened The software did not make me happy this year. I had numerous glitches and I had to really work at doing my taxes this year which is different from other years. I have used this software for 8 years now and until this year I was always happy. I had to go back and manually delete forms that were carried over from previous years even though in the initial questionnaire part, I specifically answered no to those carry overs. I would change one entry, delete it, then in review it would pop up. I don't know what happened. I had to clear the whole thing (wasted at least 4 hours) and start over again. I finally filed but it was for less of a refund than the first time around. I hope the software gets fixed for next year.
Date published: 2021-02-28
Rated 5 out of 5 by from awesome excellent and easy, i recommend it. i will be using it again.
Date published: 2021-02-28
Rated 3 out of 5 by from first time First time doing my own taxes, I was pretty nervous and I'm still not sure how well I did.
Date published: 2021-02-28
Rated 5 out of 5 by from So easy to file!!! Easy to file! No issues. Easy step by step directions
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is awesome It was quick and easy... love it. I will recommend it to anyone with a tax return.
Date published: 2021-02-28
Rated 5 out of 5 by from turbo tax did a great job It was much easier than I thought it would be. I have never filed my own taxes before
Date published: 2021-02-28
Rated 4 out of 5 by from Very easy to use Easy to use and well organized. Help/info is pretty useful.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9700