TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Why didn't let me file state at same time??? You kept trying to get me to use the more expensive options. Not like the friendly Turbo Tax of ten years ago. Getting greedy with more competition are we? If this continues I may have to opt out. I've been loyal to you for years but notice a disturbing trend
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo ta is great Dont get much back on taxes , so I didn't want to pay to have my taxes done when Turbo Tax helps me do them. Thanks Turbo Tax
Date published: 2021-02-28
Rated 3 out of 5 by from Getting more confusing The question about whether my state taxes retirement income should be a given answer based on which state I'm filing for. When I returned to answer this question days later, I could not find the question. There is no reference page/bookmark to come back to. I wanted to edit my charitable contribution, but could not find a way to change line 10b on my 1040-SR. My company changed it's name in 2020, but I could not fix it without recording a second W-2. There isn't as many opportunities to review each section before moving on to the next as there once was. If I return to complete my return after a few days absence, I want to start exactly where I left off - this did not happen. Explain how long a person is considered Divorced before becoming Single. I don't think there is full disclosure about your fee structure. For the limited information carryover I get with PLUS, I may as well get the free. I used to love TurboTax, but it doesn't fill me with as much confidence.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax made my 2020 taxes a breeze We had some changes to our tax situation as a result of the pandemic. Turbo tax made everything easy to understand and provide us with the maximum deduction. We went from owing $3500 with the other guys to a refund with Turbo Tax.
Date published: 2021-02-28
Rated 5 out of 5 by from would recommend Always easy and effective. will continue to use and recommend
Date published: 2021-02-28
Rated 3 out of 5 by from What happened The software did not make me happy this year. I had numerous glitches and I had to really work at doing my taxes this year which is different from other years. I have used this software for 8 years now and until this year I was always happy. I had to go back and manually delete forms that were carried over from previous years even though in the initial questionnaire part, I specifically answered no to those carry overs. I would change one entry, delete it, then in review it would pop up. I don't know what happened. I had to clear the whole thing (wasted at least 4 hours) and start over again. I finally filed but it was for less of a refund than the first time around. I hope the software gets fixed for next year.
Date published: 2021-02-28
Rated 5 out of 5 by from awesome excellent and easy, i recommend it. i will be using it again.
Date published: 2021-02-28
Rated 3 out of 5 by from first time First time doing my own taxes, I was pretty nervous and I'm still not sure how well I did.
Date published: 2021-02-28
Rated 5 out of 5 by from So easy to file!!! Easy to file! No issues. Easy step by step directions
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is awesome It was quick and easy... love it. I will recommend it to anyone with a tax return.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9698
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Why didn't let me file state at same time??? You kept trying to get me to use the more expensive options. Not like the friendly Turbo Tax of ten years ago. Getting greedy with more competition are we? If this continues I may have to opt out. I've been loyal to you for years but notice a disturbing trend
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo ta is great Dont get much back on taxes , so I didn't want to pay to have my taxes done when Turbo Tax helps me do them. Thanks Turbo Tax
Date published: 2021-02-28
Rated 3 out of 5 by from Getting more confusing The question about whether my state taxes retirement income should be a given answer based on which state I'm filing for. When I returned to answer this question days later, I could not find the question. There is no reference page/bookmark to come back to. I wanted to edit my charitable contribution, but could not find a way to change line 10b on my 1040-SR. My company changed it's name in 2020, but I could not fix it without recording a second W-2. There isn't as many opportunities to review each section before moving on to the next as there once was. If I return to complete my return after a few days absence, I want to start exactly where I left off - this did not happen. Explain how long a person is considered Divorced before becoming Single. I don't think there is full disclosure about your fee structure. For the limited information carryover I get with PLUS, I may as well get the free. I used to love TurboTax, but it doesn't fill me with as much confidence.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax made my 2020 taxes a breeze We had some changes to our tax situation as a result of the pandemic. Turbo tax made everything easy to understand and provide us with the maximum deduction. We went from owing $3500 with the other guys to a refund with Turbo Tax.
Date published: 2021-02-28
Rated 5 out of 5 by from would recommend Always easy and effective. will continue to use and recommend
Date published: 2021-02-28
Rated 3 out of 5 by from What happened The software did not make me happy this year. I had numerous glitches and I had to really work at doing my taxes this year which is different from other years. I have used this software for 8 years now and until this year I was always happy. I had to go back and manually delete forms that were carried over from previous years even though in the initial questionnaire part, I specifically answered no to those carry overs. I would change one entry, delete it, then in review it would pop up. I don't know what happened. I had to clear the whole thing (wasted at least 4 hours) and start over again. I finally filed but it was for less of a refund than the first time around. I hope the software gets fixed for next year.
Date published: 2021-02-28
Rated 5 out of 5 by from awesome excellent and easy, i recommend it. i will be using it again.
Date published: 2021-02-28
Rated 3 out of 5 by from first time First time doing my own taxes, I was pretty nervous and I'm still not sure how well I did.
Date published: 2021-02-28
Rated 5 out of 5 by from So easy to file!!! Easy to file! No issues. Easy step by step directions
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is awesome It was quick and easy... love it. I will recommend it to anyone with a tax return.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9698