TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
BlackHills23 from
answered all my questions
I did get online chat while filling out the form and that went great
Date published: 2023-02-25
Rated 4 out of 5 by
RichbobNC from
Great Tax Software, Too Many Extra Costs
Tax software works well: easy to enter information. However, the Deluxe version does NOT include the state digital download, as advertised - it was an additional $40, which is unacceptable, since the ad clearly states that the Deluxe version includes the state download.
Date published: 2023-02-25
Rated 3 out of 5 by
oops i crashed again from
error code on filing have to call turbotax @ 1-800
not done using yet it just error coded a 190 error code to me @ filing area
Date published: 2023-02-25
Rated 3 out of 5 by
confusedNJ from
Confusing Payment Terms
I had to delete and redo my taxes, which was frustrating. I had selected the Premier plan, but apparently at some point I indicated I wanted "live help" which changed my payment from $69 to $179. I had called and was told my only option was to delete and redo my taxes. As I was redoing, multiple times I was asked if I wanted "live help". I can see how someone with a question can easily have selected this, and then not realized they were going to be charged over $100 for their question. Overall this years experience was frustrating.
Date published: 2023-02-25
Rated 5 out of 5 by
Toomanynamestaken from
Thank God for Turbo Tax
As a young adult, I had no idea how to do my taxes. Turbo Tax walked me through it and made it easy for me to complete.
Date published: 2023-02-25
Rated 5 out of 5 by
DWW391 from
Turbo Tax makes things soooo easy!
Intuitive, informative, outstanding GUI...I can't imagine that Turbo Tax could be much improved.
Date published: 2023-02-25
Rated 4 out of 5 by
Michael 1066 from
Good
This survey has been a waste of time and I would not have chosen this option.
Date published: 2023-02-25
Rated 5 out of 5 by
MISS PEPSI from
WONDERFUL
Everything was quick and easy. If you can read you can do your taxes on turbo tax!
Date published: 2023-02-25
Rated 3 out of 5 by
grimmauhk420 from
its okokay
okay i guess no big deal just taxes so lest not get carry away
Date published: 2023-02-25
Rated 5 out of 5 by
null from
Turbo Tax Awesome
I've been using Turbo Tax for years and have never had a problem. The questions and explanation are understandable.
All TurboTax® Offerings Reviews - Page 9695
Date published: 2023-02-25
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
BlackHills23 from
answered all my questions
I did get online chat while filling out the form and that went great
Date published: 2023-02-25
Rated 4 out of 5 by
RichbobNC from
Great Tax Software, Too Many Extra Costs
Tax software works well: easy to enter information. However, the Deluxe version does NOT include the state digital download, as advertised - it was an additional $40, which is unacceptable, since the ad clearly states that the Deluxe version includes the state download.
Date published: 2023-02-25
Rated 3 out of 5 by
oops i crashed again from
error code on filing have to call turbotax @ 1-800
not done using yet it just error coded a 190 error code to me @ filing area
Date published: 2023-02-25
Rated 3 out of 5 by
confusedNJ from
Confusing Payment Terms
I had to delete and redo my taxes, which was frustrating. I had selected the Premier plan, but apparently at some point I indicated I wanted "live help" which changed my payment from $69 to $179. I had called and was told my only option was to delete and redo my taxes. As I was redoing, multiple times I was asked if I wanted "live help". I can see how someone with a question can easily have selected this, and then not realized they were going to be charged over $100 for their question. Overall this years experience was frustrating.
Date published: 2023-02-25
Rated 5 out of 5 by
Toomanynamestaken from
Thank God for Turbo Tax
As a young adult, I had no idea how to do my taxes. Turbo Tax walked me through it and made it easy for me to complete.
Date published: 2023-02-25
Rated 5 out of 5 by
DWW391 from
Turbo Tax makes things soooo easy!
Intuitive, informative, outstanding GUI...I can't imagine that Turbo Tax could be much improved.
Date published: 2023-02-25
Rated 4 out of 5 by
Michael 1066 from
Good
This survey has been a waste of time and I would not have chosen this option.
Date published: 2023-02-25
Rated 5 out of 5 by
MISS PEPSI from
WONDERFUL
Everything was quick and easy. If you can read you can do your taxes on turbo tax!
Date published: 2023-02-25
Rated 3 out of 5 by
grimmauhk420 from
its okokay
okay i guess no big deal just taxes so lest not get carry away
Date published: 2023-02-25
Rated 5 out of 5 by
null from
Turbo Tax Awesome
I've been using Turbo Tax for years and have never had a problem. The questions and explanation are understandable.
All TurboTax® Offerings Reviews - Page 9695
Date published: 2023-02-25