TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Comfortable Eighth year, works well, comfortable,quick, will return
Date published: 2021-02-28
Rated 5 out of 5 by from Enjoyed doing my taxes As a first time user, I did not know what to expect. I found it easy to use, and the Live Help was a great feature. They showed me how to navigate some of the tools, and answered questions. My return was fairly complicated this year with lots of schedules and several state forms. The Live Help folks were knowledgeable and friendly, and spent lots of time with me.
Date published: 2021-02-28
Rated 4 out of 5 by from Ms Completing was a little more time consuming this year, it seems. Overall, great product.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use It was fast and easy to use. I will definitely use it again!
Date published: 2021-02-28
Rated 5 out of 5 by from Very easy to understand I've been using this service for 6 years now and have never had an issue. I appreciate having a service like this.
Date published: 2021-02-28
Rated 5 out of 5 by from Great product My experience with turbo tax was seriously amazing
Date published: 2021-02-28
Rated 5 out of 5 by from First time user Very easy to use. Did most of it correctly by ourselves. Just needed a bit of support and that is what we got. We were happy with the use of it.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Is Ok. Turbo Tax made my filling easier than going to a tax pro. It kinda sucks that TurboTax does not offer some kind of refund advancement or IRA that almost everyone else does. It seems they kind of lose some customers that way however for as is easy as it was to E-File I can say it was a pleasant experience. The tax pro's at TurboTax did help me out quite a lot and I really appreciate all they help they offered.
Date published: 2021-02-28
Rated 4 out of 5 by from Very good Tax Return Program I have been using Turbo Tax since 2002. This year was no exception and enlist in Live Premier for the online and actual live person advisory service. Because I deal with foreign income in the form of pension plans and Social Security Incomes, the program "balks" when I cannot enter an Payer's TIN (Tax Identification Number) when filling in the information for a Form 4852 (Substitute for W-2... or Form 1099-R), indicating that there was an error during the final REVIEW. This year I called a TurboTax Expert and I was told to ensure that I address ALL subject matter pertaining to Social Security and Registered Retirement Plans before proceeding. I had been skipping the Registered Retirement Plan (Canada) because my income did not come from such a source. After answering NO to the question regarding whether or not I was receiving income from a Registered Retirement Plan in Canada, the program appeared to have accepted the process and did not produce an error during the REVIEW. Happy with the response, I terminated my call with the TurboTax Expert and proceeded to E file. At that point, the program rejected my application and indicated that I had to fill in a Payer's TIN on form 4852, which was the same error as before all this process started. I decided to try something different and entered my Canadian Social Security Number, which is used by the Canadian Government on some forms as a TIN. That appears to have cleared the issue and I am now in the process of attempting another E-file. When one looks at IRS Form 4852, the space reserved to enter the TIN states (if known). I believe TurboTax aught to look at the software and remove the "obligatory" TIN. If the IRS isn't concerned whether a TIN is listed, why should TurboTax be? This has been a "glitch" for many, many years and I believe that it's time to address it. For that reason, and that reason alone I offer 4 out of 5 stars.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is easy A very easy site to navigate. I'm a repeat filer with turbotax.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9685
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Comfortable Eighth year, works well, comfortable,quick, will return
Date published: 2021-02-28
Rated 5 out of 5 by from Enjoyed doing my taxes As a first time user, I did not know what to expect. I found it easy to use, and the Live Help was a great feature. They showed me how to navigate some of the tools, and answered questions. My return was fairly complicated this year with lots of schedules and several state forms. The Live Help folks were knowledgeable and friendly, and spent lots of time with me.
Date published: 2021-02-28
Rated 4 out of 5 by from Ms Completing was a little more time consuming this year, it seems. Overall, great product.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use It was fast and easy to use. I will definitely use it again!
Date published: 2021-02-28
Rated 5 out of 5 by from Very easy to understand I've been using this service for 6 years now and have never had an issue. I appreciate having a service like this.
Date published: 2021-02-28
Rated 5 out of 5 by from Great product My experience with turbo tax was seriously amazing
Date published: 2021-02-28
Rated 5 out of 5 by from First time user Very easy to use. Did most of it correctly by ourselves. Just needed a bit of support and that is what we got. We were happy with the use of it.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Is Ok. Turbo Tax made my filling easier than going to a tax pro. It kinda sucks that TurboTax does not offer some kind of refund advancement or IRA that almost everyone else does. It seems they kind of lose some customers that way however for as is easy as it was to E-File I can say it was a pleasant experience. The tax pro's at TurboTax did help me out quite a lot and I really appreciate all they help they offered.
Date published: 2021-02-28
Rated 4 out of 5 by from Very good Tax Return Program I have been using Turbo Tax since 2002. This year was no exception and enlist in Live Premier for the online and actual live person advisory service. Because I deal with foreign income in the form of pension plans and Social Security Incomes, the program "balks" when I cannot enter an Payer's TIN (Tax Identification Number) when filling in the information for a Form 4852 (Substitute for W-2... or Form 1099-R), indicating that there was an error during the final REVIEW. This year I called a TurboTax Expert and I was told to ensure that I address ALL subject matter pertaining to Social Security and Registered Retirement Plans before proceeding. I had been skipping the Registered Retirement Plan (Canada) because my income did not come from such a source. After answering NO to the question regarding whether or not I was receiving income from a Registered Retirement Plan in Canada, the program appeared to have accepted the process and did not produce an error during the REVIEW. Happy with the response, I terminated my call with the TurboTax Expert and proceeded to E file. At that point, the program rejected my application and indicated that I had to fill in a Payer's TIN on form 4852, which was the same error as before all this process started. I decided to try something different and entered my Canadian Social Security Number, which is used by the Canadian Government on some forms as a TIN. That appears to have cleared the issue and I am now in the process of attempting another E-file. When one looks at IRS Form 4852, the space reserved to enter the TIN states (if known). I believe TurboTax aught to look at the software and remove the "obligatory" TIN. If the IRS isn't concerned whether a TIN is listed, why should TurboTax be? This has been a "glitch" for many, many years and I believe that it's time to address it. For that reason, and that reason alone I offer 4 out of 5 stars.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is easy A very easy site to navigate. I'm a repeat filer with turbotax.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9685