TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy to use product This is the 3rd year I've used Turbo Tax, and even with extra forms I have, they make it SO easy. It takes you through all the steps and asks questions to guide you to the right place. Could not recommend any product more.
Date published: 2022-03-06
Rated 5 out of 5 by from Great Customer service received great customer service from all agents as well as accurate help 10/10
Date published: 2022-03-06
Rated 4 out of 5 by from Turbo Tax tries to make it easy for Average Joe TT is pretty darn good. 2 things that bug me: 1) When I need to locate a particular item, the search function doesn't really help much. It explains to me the meaning of the item, but it doesn't tell me how to get to it in my entries. 2) When I need to update a particular item that I've already entered, I have to answer again all the questions associated with that item. And what's more all those questions appear one screen at a time. I wish they were more consolidated on fewer screens, so that I could just update the particular answer in need to touch.
Date published: 2022-03-06
Rated 5 out of 5 by from great, easy to follow using turbo tax is easy to follow. I've used it the last couple of years and by far the easiest one to use. I like how they double check everything.
Date published: 2022-03-06
Rated 5 out of 5 by from TURBO TAX IS AMAZING Turbo tax allowed me to file my taxes in a fast and easy way.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo tax My representative was amazing.She was very helpful and friendly.
Date published: 2022-03-06
Rated 5 out of 5 by from So awesomeness The best truelly helped me! Will def use again a and again
Date published: 2022-03-06
Rated 4 out of 5 by from Turbo Tax is a great benefit Everything went smoothly aside from the time to gather the information needed
Date published: 2022-03-06
Rated 2 out of 5 by from Each Year Gets More Slimy I've been filing with TurboTax for nearly 10 years and it started as an easy and free way to file. Then it went from free to, well relatively cheap, to now its just getting expensive. To top it off they now charge a fee to file using your refund amount. This used to be free, now it isn't. And to make it better they don't make it easy to inform you they're charging you a convenience fee to do so. They use technical verbiage that you don't know what you're agreeing to and then get slapped with a $44 fee and unless you look into the breakdown of what they're charging, you wouldn't know why their service went from $89 to file to $128. Do better TurboTax before you start losing customers. There are other avenues to move onto if your prices keep increasing.
Date published: 2022-03-06
Rated 5 out of 5 by from easy to follow Ive been using your programs for years I used to pay an accountant to mess up my tax returns so I figured I might as well do them myself.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 9675
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use product This is the 3rd year I've used Turbo Tax, and even with extra forms I have, they make it SO easy. It takes you through all the steps and asks questions to guide you to the right place. Could not recommend any product more.
Date published: 2022-03-06
Rated 5 out of 5 by from Great Customer service received great customer service from all agents as well as accurate help 10/10
Date published: 2022-03-06
Rated 4 out of 5 by from Turbo Tax tries to make it easy for Average Joe TT is pretty darn good. 2 things that bug me: 1) When I need to locate a particular item, the search function doesn't really help much. It explains to me the meaning of the item, but it doesn't tell me how to get to it in my entries. 2) When I need to update a particular item that I've already entered, I have to answer again all the questions associated with that item. And what's more all those questions appear one screen at a time. I wish they were more consolidated on fewer screens, so that I could just update the particular answer in need to touch.
Date published: 2022-03-06
Rated 5 out of 5 by from great, easy to follow using turbo tax is easy to follow. I've used it the last couple of years and by far the easiest one to use. I like how they double check everything.
Date published: 2022-03-06
Rated 5 out of 5 by from TURBO TAX IS AMAZING Turbo tax allowed me to file my taxes in a fast and easy way.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo tax My representative was amazing.She was very helpful and friendly.
Date published: 2022-03-06
Rated 5 out of 5 by from So awesomeness The best truelly helped me! Will def use again a and again
Date published: 2022-03-06
Rated 4 out of 5 by from Turbo Tax is a great benefit Everything went smoothly aside from the time to gather the information needed
Date published: 2022-03-06
Rated 2 out of 5 by from Each Year Gets More Slimy I've been filing with TurboTax for nearly 10 years and it started as an easy and free way to file. Then it went from free to, well relatively cheap, to now its just getting expensive. To top it off they now charge a fee to file using your refund amount. This used to be free, now it isn't. And to make it better they don't make it easy to inform you they're charging you a convenience fee to do so. They use technical verbiage that you don't know what you're agreeing to and then get slapped with a $44 fee and unless you look into the breakdown of what they're charging, you wouldn't know why their service went from $89 to file to $128. Do better TurboTax before you start losing customers. There are other avenues to move onto if your prices keep increasing.
Date published: 2022-03-06
Rated 5 out of 5 by from easy to follow Ive been using your programs for years I used to pay an accountant to mess up my tax returns so I figured I might as well do them myself.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 9675