TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Turbo Tax is Over priced My experience is mediocre at best. The frustration I experienced was offset by the very helpful live assistance provided by Li. This is only due to always using Turbo Tax and no other software to compare experiences too.
Date published: 2022-02-20
Rated 3 out of 5 by from Always easy & assuring All went well, However, I am puzzled that I am being charged $78 for a Free Filing. I was not able to remove what seemed to be a duplicate billing. Not happy.
Date published: 2022-02-20
Rated 5 out of 5 by from I love Turbo Tax The system was easy to use, I love the guidance. I loved it.
Date published: 2022-02-20
Rated 5 out of 5 by from Quick and Easy Very easy to use and when I hit a bump the tax experts were fast to respond and answered my question quickly
Date published: 2022-02-20
Rated 5 out of 5 by from First Time Filing Turbo Tax was amazing, made it easy and the option to ask for help was always there!
Date published: 2022-02-20
Rated 5 out of 5 by from SO HELPFUL! This is my first time doing my own taxes as an adult after my divorce. I was really anxious about it, but TurboTax made it very manageable! Appreciate the credibility and service of TurboTax!
Date published: 2022-02-20
Rated 4 out of 5 by from Glitch Beware! This software has been excellent in the past, however, the 2021 software contains a glitch that required us to input information on Form 8812 (Child Care Credit) that we did not need to complete or use. Required us to go to Help Center and call the Service Tech who walked us through trying to delete this unnecessary form.
Date published: 2022-02-20
Rated 5 out of 5 by from Simply Enjoyable Easy, smooth, affordable, and I actually enjoyed filing! If I had questions, most Help Tips answered them. Needed confirmation and help on loading documents and the Chat Person helped with that! The only issue was the LIVE HELP feature wasn't working -- and that slowed down things quite a bit, but was able to figure things out, and I am filed-- YAY! Thanks for making the site easy to navigate, informative and simple -- bravo Turbo Tax!
Date published: 2022-02-20
Rated 5 out of 5 by from Super easy Had to add a few things and turbo tax made it easy.
Date published: 2022-02-20
Rated 5 out of 5 by from Clear Instructions and Saves Time A very clear, straightforward way to complete your annual taxes. Working with TurboTax saves me time and effort because it is very easy to follow.
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9670
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax is Over priced My experience is mediocre at best. The frustration I experienced was offset by the very helpful live assistance provided by Li. This is only due to always using Turbo Tax and no other software to compare experiences too.
Date published: 2022-02-20
Rated 3 out of 5 by from Always easy & assuring All went well, However, I am puzzled that I am being charged $78 for a Free Filing. I was not able to remove what seemed to be a duplicate billing. Not happy.
Date published: 2022-02-20
Rated 5 out of 5 by from I love Turbo Tax The system was easy to use, I love the guidance. I loved it.
Date published: 2022-02-20
Rated 5 out of 5 by from Quick and Easy Very easy to use and when I hit a bump the tax experts were fast to respond and answered my question quickly
Date published: 2022-02-20
Rated 5 out of 5 by from First Time Filing Turbo Tax was amazing, made it easy and the option to ask for help was always there!
Date published: 2022-02-20
Rated 5 out of 5 by from SO HELPFUL! This is my first time doing my own taxes as an adult after my divorce. I was really anxious about it, but TurboTax made it very manageable! Appreciate the credibility and service of TurboTax!
Date published: 2022-02-20
Rated 4 out of 5 by from Glitch Beware! This software has been excellent in the past, however, the 2021 software contains a glitch that required us to input information on Form 8812 (Child Care Credit) that we did not need to complete or use. Required us to go to Help Center and call the Service Tech who walked us through trying to delete this unnecessary form.
Date published: 2022-02-20
Rated 5 out of 5 by from Simply Enjoyable Easy, smooth, affordable, and I actually enjoyed filing! If I had questions, most Help Tips answered them. Needed confirmation and help on loading documents and the Chat Person helped with that! The only issue was the LIVE HELP feature wasn't working -- and that slowed down things quite a bit, but was able to figure things out, and I am filed-- YAY! Thanks for making the site easy to navigate, informative and simple -- bravo Turbo Tax!
Date published: 2022-02-20
Rated 5 out of 5 by from Super easy Had to add a few things and turbo tax made it easy.
Date published: 2022-02-20
Rated 5 out of 5 by from Clear Instructions and Saves Time A very clear, straightforward way to complete your annual taxes. Working with TurboTax saves me time and effort because it is very easy to follow.
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9670