TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from TurboTax Live - It's been better! To tell the truth, if it weren't for the live support, this year's taxes would never have gotten done. I've been using TurboTax for quite a few years and rarely have I ever had to call for assistance. This year, because the software was so buggy and there were issues that were "out of the ordinary" on my taxes, I wound up calling live support three times. You need to get better instead of worse.
Date published: 2021-02-21
Rated 3 out of 5 by from It could have been better I have used TurboTax for several years, usually no problems. This year it did not work very good, it took longer, had a few weird bugs (researched my issues online), and in the end it worked. We will see how it goes next year.
Date published: 2021-02-21
Rated 5 out of 5 by from turbo tax is awesome easy to follow along with, it is also has a great search bar that comes in handy.
Date published: 2021-02-21
Rated 3 out of 5 by from Needs improvement to help if you make a mistake When using the online questions, it is extremely frustrating that you cannot get a straight answer to your question and that they keep referring to people who have the same "words" in their question, but the question is very different. I had e filed and realized I made a mistake, so I was wanting to try to fix it. Totally a frustrating experience. It is not like a real chat with a real person. It was like they were "guessing" as to what I needed.
Date published: 2021-02-21
Rated 5 out of 5 by from Stress free tax filing! Easy to follow directions and explanations boxes for descriptions. Enjoy using for the time saved,
Date published: 2021-02-21
Rated 5 out of 5 by from Easy to use software Easy to use software and its free!! Was very easy.
Date published: 2021-02-21
Rated 5 out of 5 by from Easy To Use with Great Tips I have enjoyed using Turbo Tax for years. I find it easy to use with great tips available within the software.
Date published: 2021-02-21
Rated 5 out of 5 by from VERY HELPFULL I appreciate a lot filing with turbo tax because there is no mistakes!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is awsome Very easy to do on my own, but if help is needed, there is someone there to help.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo tax is awesome A great help I didn’t have any problems I did good all the way it was very easy to use
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 9658
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from TurboTax Live - It's been better! To tell the truth, if it weren't for the live support, this year's taxes would never have gotten done. I've been using TurboTax for quite a few years and rarely have I ever had to call for assistance. This year, because the software was so buggy and there were issues that were "out of the ordinary" on my taxes, I wound up calling live support three times. You need to get better instead of worse.
Date published: 2021-02-21
Rated 3 out of 5 by from It could have been better I have used TurboTax for several years, usually no problems. This year it did not work very good, it took longer, had a few weird bugs (researched my issues online), and in the end it worked. We will see how it goes next year.
Date published: 2021-02-21
Rated 5 out of 5 by from turbo tax is awesome easy to follow along with, it is also has a great search bar that comes in handy.
Date published: 2021-02-21
Rated 3 out of 5 by from Needs improvement to help if you make a mistake When using the online questions, it is extremely frustrating that you cannot get a straight answer to your question and that they keep referring to people who have the same "words" in their question, but the question is very different. I had e filed and realized I made a mistake, so I was wanting to try to fix it. Totally a frustrating experience. It is not like a real chat with a real person. It was like they were "guessing" as to what I needed.
Date published: 2021-02-21
Rated 5 out of 5 by from Stress free tax filing! Easy to follow directions and explanations boxes for descriptions. Enjoy using for the time saved,
Date published: 2021-02-21
Rated 5 out of 5 by from Easy to use software Easy to use software and its free!! Was very easy.
Date published: 2021-02-21
Rated 5 out of 5 by from Easy To Use with Great Tips I have enjoyed using Turbo Tax for years. I find it easy to use with great tips available within the software.
Date published: 2021-02-21
Rated 5 out of 5 by from VERY HELPFULL I appreciate a lot filing with turbo tax because there is no mistakes!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is awsome Very easy to do on my own, but if help is needed, there is someone there to help.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo tax is awesome A great help I didn’t have any problems I did good all the way it was very easy to use
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 9658