TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Easy Quick, simple and convenient! Most of my documents were pre loaded which helpful
Date published: 2022-02-20
Rated 1 out of 5 by from Untrustworthy results, constant upsells, no help - There is a clear bug in the refund preview amount. Not only did my federal randomly jump from 2k to 9k then back (after no changes), but my state refund confirmation actually contained a different number owed than previously shown. After submission, the amount I owed was 3 times what was originally shown. - The information and explanations are very inconsistent. Some credits/deductions there is ample explanation and I feel confident, others there is actually no information at all and the labeling is unclear. I looked up the descriptions in the federal and state tax instruction manuals and immediately understood each question. This product should be doing a far superior job than a multi-dozen page, government tax eye chart. - After the numbers were inconsistent, I did both state returns myself by hand for peace of mind. It took less than 15% of the time to fill them out by hand than it did TurboTax. Not only was I frustrated from the lack on information, it took more time than doing it by hand, I still had to do it by hand due to the data inconsistencies, it was constantly trying to upsell me AND I had to PAY for this experience.
Date published: 2022-02-20
Rated 5 out of 5 by from Pretty simple There are a few things that I didn’t know. But we completed our taxes to our best ability and knowledge.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo Tax was easy. and chat was very helpful! After running into a problem. Alea was very patient, helpful and funny. She led us through finishing our return. Took away the stress of doing our taxes again this year.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo Tax is Terrific! Turbo Tax was easy and convenient. The added information was very helpful.
Date published: 2022-02-20
Rated 5 out of 5 by from So easy to use Any time I wasn't sure what something was or where I could find it the help button gave great explanations
Date published: 2022-02-20
Rated 5 out of 5 by from Super easy to use Super easy to use and super quick was able to get answers to all of my questions
Date published: 2022-02-20
Rated 3 out of 5 by from it's seamless, but too expensive title says it all, needs a more affordable option for people who barely miss your free option mark
Date published: 2022-02-20
Rated 1 out of 5 by from had problems this year tell you its free then keep adding charges saying you need additional work. took my 217.00 and didn't file for a month saying they needed a form. funny was never an issue before. spent too much time on phone with them.
Date published: 2022-02-20
Rated 5 out of 5 by from Very Easy to Use very easy system and had a question and was helped immediately!
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9656
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Quick, simple and convenient! Most of my documents were pre loaded which helpful
Date published: 2022-02-20
Rated 1 out of 5 by from Untrustworthy results, constant upsells, no help - There is a clear bug in the refund preview amount. Not only did my federal randomly jump from 2k to 9k then back (after no changes), but my state refund confirmation actually contained a different number owed than previously shown. After submission, the amount I owed was 3 times what was originally shown. - The information and explanations are very inconsistent. Some credits/deductions there is ample explanation and I feel confident, others there is actually no information at all and the labeling is unclear. I looked up the descriptions in the federal and state tax instruction manuals and immediately understood each question. This product should be doing a far superior job than a multi-dozen page, government tax eye chart. - After the numbers were inconsistent, I did both state returns myself by hand for peace of mind. It took less than 15% of the time to fill them out by hand than it did TurboTax. Not only was I frustrated from the lack on information, it took more time than doing it by hand, I still had to do it by hand due to the data inconsistencies, it was constantly trying to upsell me AND I had to PAY for this experience.
Date published: 2022-02-20
Rated 5 out of 5 by from Pretty simple There are a few things that I didn’t know. But we completed our taxes to our best ability and knowledge.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo Tax was easy. and chat was very helpful! After running into a problem. Alea was very patient, helpful and funny. She led us through finishing our return. Took away the stress of doing our taxes again this year.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo Tax is Terrific! Turbo Tax was easy and convenient. The added information was very helpful.
Date published: 2022-02-20
Rated 5 out of 5 by from So easy to use Any time I wasn't sure what something was or where I could find it the help button gave great explanations
Date published: 2022-02-20
Rated 5 out of 5 by from Super easy to use Super easy to use and super quick was able to get answers to all of my questions
Date published: 2022-02-20
Rated 3 out of 5 by from it's seamless, but too expensive title says it all, needs a more affordable option for people who barely miss your free option mark
Date published: 2022-02-20
Rated 1 out of 5 by from had problems this year tell you its free then keep adding charges saying you need additional work. took my 217.00 and didn't file for a month saying they needed a form. funny was never an issue before. spent too much time on phone with them.
Date published: 2022-02-20
Rated 5 out of 5 by from Very Easy to Use very easy system and had a question and was helped immediately!
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9656