TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Too many issues I have fixed my return 3 times now for the same issue. It keeps getting rejected due to a glitch with the donations.
Date published: 2021-02-26
Rated 2 out of 5 by from Seems to be going downhill... It seems any great products end up getting too full of themselves and start to go downhill. I think TT is there. This year there have been more bugs in the system and I’ve had to redo my return several times with work arounds to get TT to deem it acceptable. I have had to manually enter 1099s because it kept telling me my numbers were negative - they were NOT negative and nowhere on the 1099 or my return was a negative number. But TT must have had a glitch. So I had to manually enter all of that and redo it several times because first it would say one area was negative and then it would tell me a different one was. Other glitches - I have to use my son’s SSN to file Head of House Hold even if I don’t get the child credit. They kept telling me I can’t use it. The only thing that ended up working was clearing and starting my return over and over. By the 5th time it was done and the review was acceptable by TT. Even though nothing was ever wrong in the first place. I’ve also tried to get help multiple times and they just kept telling me how to work around negative numbers but didn’t seem to understand I had NO negative numbers to work around. For some reason the system thought I did. Then they tell you to clear your cache, delete cookies, etc. If they don’t know what the problem is, then say so and get help. Quit leading me on and wasting my time with stuff you don’t know about. Very frustrating this year. I have seen many comments about TT “glitches” this year and no one seems to have answers. Seems TT is going downhill in my opinion.
Date published: 2021-02-26
Rated 5 out of 5 by from turbo gets it done fast and easy. thanks for getting it done. so convenient.
Date published: 2021-02-26
Rated 5 out of 5 by from tURBO IS AWESOME tURBO TAX IS EASY TO USE, EVEN FOR A BUSINESS iT WALKS YOU THROUGH EVERY PHASE OF THE RETURN. cOULDNT DO IT WITHOUT tURBOTAX!
Date published: 2021-02-26
Rated 5 out of 5 by from Good, solid product Been using TurboTax for 20 years. It has, on balance, been a great experience. Thank you.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo tax is great! turbo tax has made filing so easy. thank you for all your help
Date published: 2021-02-26
Rated 1 out of 5 by from MISLEADING you mislead me in the cost of this service, I am mad.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbotax is quick, safe and easy to follow. I have been a user over 10 years and I always feel secure using it for filing. It reminds you yearly of important changes or items missing from prior year. There are discounts for early filing.
Date published: 2021-02-26
Rated 4 out of 5 by from Using Turbotax It was pretty easy to file my tax return. Turbotax helped me along the way. It also wasn't too expensive like other tax services to file my taxes this year.
Date published: 2021-02-26
Rated 5 out of 5 by from Tax Good and nice fast refund high good person nice customer
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 9633
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Too many issues I have fixed my return 3 times now for the same issue. It keeps getting rejected due to a glitch with the donations.
Date published: 2021-02-26
Rated 2 out of 5 by from Seems to be going downhill... It seems any great products end up getting too full of themselves and start to go downhill. I think TT is there. This year there have been more bugs in the system and I’ve had to redo my return several times with work arounds to get TT to deem it acceptable. I have had to manually enter 1099s because it kept telling me my numbers were negative - they were NOT negative and nowhere on the 1099 or my return was a negative number. But TT must have had a glitch. So I had to manually enter all of that and redo it several times because first it would say one area was negative and then it would tell me a different one was. Other glitches - I have to use my son’s SSN to file Head of House Hold even if I don’t get the child credit. They kept telling me I can’t use it. The only thing that ended up working was clearing and starting my return over and over. By the 5th time it was done and the review was acceptable by TT. Even though nothing was ever wrong in the first place. I’ve also tried to get help multiple times and they just kept telling me how to work around negative numbers but didn’t seem to understand I had NO negative numbers to work around. For some reason the system thought I did. Then they tell you to clear your cache, delete cookies, etc. If they don’t know what the problem is, then say so and get help. Quit leading me on and wasting my time with stuff you don’t know about. Very frustrating this year. I have seen many comments about TT “glitches” this year and no one seems to have answers. Seems TT is going downhill in my opinion.
Date published: 2021-02-26
Rated 5 out of 5 by from turbo gets it done fast and easy. thanks for getting it done. so convenient.
Date published: 2021-02-26
Rated 5 out of 5 by from tURBO IS AWESOME tURBO TAX IS EASY TO USE, EVEN FOR A BUSINESS iT WALKS YOU THROUGH EVERY PHASE OF THE RETURN. cOULDNT DO IT WITHOUT tURBOTAX!
Date published: 2021-02-26
Rated 5 out of 5 by from Good, solid product Been using TurboTax for 20 years. It has, on balance, been a great experience. Thank you.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo tax is great! turbo tax has made filing so easy. thank you for all your help
Date published: 2021-02-26
Rated 1 out of 5 by from MISLEADING you mislead me in the cost of this service, I am mad.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbotax is quick, safe and easy to follow. I have been a user over 10 years and I always feel secure using it for filing. It reminds you yearly of important changes or items missing from prior year. There are discounts for early filing.
Date published: 2021-02-26
Rated 4 out of 5 by from Using Turbotax It was pretty easy to file my tax return. Turbotax helped me along the way. It also wasn't too expensive like other tax services to file my taxes this year.
Date published: 2021-02-26
Rated 5 out of 5 by from Tax Good and nice fast refund high good person nice customer
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 9633