TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from great It was the easiest return yet! I will continue to use TurboTax.
Date published: 2022-04-18
Rated 5 out of 5 by from Very Helpful As usual, it was excellent. TurboTax does a great job of improving the product every year. My connection with a consultant was terrific, seamless and helped out. It had a few minor flaws, one that needs to be fixed, the others just suggestions: - I had two identical entries on 1099-Rs. But they were different forms-one was from a qualified plan, the other from an IRA but the same provider. But since 1099-Rs don't have dates, the only difference was one was marked IRA. TurboTax was unable to detect that and didn't give a button to override. I had to call a live expert to get help. We finally just skipped to FILE and it went through. - There were a number of changes from 2020 to 2021. The biggest was no qualified disaster for COVID-related issues. My spouse was laid off due to lingering sales issues because of Covid. The company received a subsidy for that but there was no tax relief in 2021 as there was in 2020. That information should have been prominent in the help screens. - A review of major changes that came about from 2017 should be found somewhere obvious. Whenever rules are changed in sports, the changes are highlighted at the start of the rule book. That sure would be helpful, even just on a summary basis. For example, the deduction for seeking a new job when laid off, or for moving expenses for a job more than 100 miles away has been eliminated. That's a big deal.
Date published: 2022-04-18
Rated 5 out of 5 by from Thank you to Turbo Tax This was a very easy process and the explanation that were attached to each thing made for easy answer to questions.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax > the rest! I've been using Turbo Tax online to file my returns since 2012. I can attest to the ease of use and the successful execution of our federal and state returns. Although we do not always get a refund, Turbo Tax facilitates the processes needed to complete the tax season workflow. I am a loyal Turbo Tax customer and I do not see that changing anytime soon. Thank you!
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use. Quick returns. I've been using this application for years. It's easy to fill out and makes for a smooth filing process. If you need assistance, you can call or chat with any kind of questions.
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome Always quick and accurate way to get this task done!
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use...for dummies Love TURBO TAX. So easy to use. Even for dummies. I am not math savy, this is a great help and very very helpful.
Date published: 2022-04-18
Rated 5 out of 5 by from Made the process very easy! Was very nervous preparing my taxes without HR Block. Using turbo tax was fast, easy and less painful on my budget.
Date published: 2022-04-18
Rated 5 out of 5 by from Worked well except for downloading from the disk The program is easy to follow and worked well (This is the 6th year that we have used it.). Our only issue was the initial download from the disk. It was a little time consuming and annoying to get it to finally download. Direction regarding the Covid payments could be a little clearer.
Date published: 2022-04-18
Rated 2 out of 5 by from Hidden Fees I have always really enjoyed using TurboTax, but this year it was overly complicated by hidden fees that weren't presented until I was ready to submit. At the end of filing, I was prompted to purchase the "Deluxe" version because I had an HSA this year. The price listed was $49. I clicked continue, and then the price went to $98. When I looked into why, it was because I was being charged $49 for both my federal and my state filings. I was then offered the option to have that $98 fee taken out of my refund, so I elected to do so and continued on with the process. At no point did it say that there was an additional charge for this feature-- my total was still showing as $98. When I got to the final screen, it then listed my final refund as $139 less rather than $98. When I clicked on the "expand" option, it showed at $39 fee to have it taken out of my refund which was never mentioned before this point. I would have just filed through another website, but I was so worn out from the long process of filing and going back to make revisions like this, so I did file through TurboTax, but I will not be next year.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 964
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great It was the easiest return yet! I will continue to use TurboTax.
Date published: 2022-04-18
Rated 5 out of 5 by from Very Helpful As usual, it was excellent. TurboTax does a great job of improving the product every year. My connection with a consultant was terrific, seamless and helped out. It had a few minor flaws, one that needs to be fixed, the others just suggestions: - I had two identical entries on 1099-Rs. But they were different forms-one was from a qualified plan, the other from an IRA but the same provider. But since 1099-Rs don't have dates, the only difference was one was marked IRA. TurboTax was unable to detect that and didn't give a button to override. I had to call a live expert to get help. We finally just skipped to FILE and it went through. - There were a number of changes from 2020 to 2021. The biggest was no qualified disaster for COVID-related issues. My spouse was laid off due to lingering sales issues because of Covid. The company received a subsidy for that but there was no tax relief in 2021 as there was in 2020. That information should have been prominent in the help screens. - A review of major changes that came about from 2017 should be found somewhere obvious. Whenever rules are changed in sports, the changes are highlighted at the start of the rule book. That sure would be helpful, even just on a summary basis. For example, the deduction for seeking a new job when laid off, or for moving expenses for a job more than 100 miles away has been eliminated. That's a big deal.
Date published: 2022-04-18
Rated 5 out of 5 by from Thank you to Turbo Tax This was a very easy process and the explanation that were attached to each thing made for easy answer to questions.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax > the rest! I've been using Turbo Tax online to file my returns since 2012. I can attest to the ease of use and the successful execution of our federal and state returns. Although we do not always get a refund, Turbo Tax facilitates the processes needed to complete the tax season workflow. I am a loyal Turbo Tax customer and I do not see that changing anytime soon. Thank you!
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use. Quick returns. I've been using this application for years. It's easy to fill out and makes for a smooth filing process. If you need assistance, you can call or chat with any kind of questions.
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome Always quick and accurate way to get this task done!
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use...for dummies Love TURBO TAX. So easy to use. Even for dummies. I am not math savy, this is a great help and very very helpful.
Date published: 2022-04-18
Rated 5 out of 5 by from Made the process very easy! Was very nervous preparing my taxes without HR Block. Using turbo tax was fast, easy and less painful on my budget.
Date published: 2022-04-18
Rated 5 out of 5 by from Worked well except for downloading from the disk The program is easy to follow and worked well (This is the 6th year that we have used it.). Our only issue was the initial download from the disk. It was a little time consuming and annoying to get it to finally download. Direction regarding the Covid payments could be a little clearer.
Date published: 2022-04-18
Rated 2 out of 5 by from Hidden Fees I have always really enjoyed using TurboTax, but this year it was overly complicated by hidden fees that weren't presented until I was ready to submit. At the end of filing, I was prompted to purchase the "Deluxe" version because I had an HSA this year. The price listed was $49. I clicked continue, and then the price went to $98. When I looked into why, it was because I was being charged $49 for both my federal and my state filings. I was then offered the option to have that $98 fee taken out of my refund, so I elected to do so and continued on with the process. At no point did it say that there was an additional charge for this feature-- my total was still showing as $98. When I got to the final screen, it then listed my final refund as $139 less rather than $98. When I clicked on the "expand" option, it showed at $39 fee to have it taken out of my refund which was never mentioned before this point. I would have just filed through another website, but I was so worn out from the long process of filing and going back to make revisions like this, so I did file through TurboTax, but I will not be next year.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 964